According to Eric Berne, we
A. constantly invent new scripts to meet new situations.
B. demonstrate great flexibility in communication.
C. sometimes enact similar scripts with different sets of players.
E. take many vacations.
An effective way to make sure your audience has understood a process speech is to give
them an opportunity to try the process.
A. true
B. false
Which of these conflicts has the greatest potential to destroy a relationship?
A. ego conflict
B. value conflict
C. content conflict
D. pseudoconflict
A woman chooses to describe meeting an old boyfriend to her husband, knowing it
would upset him. This is an example of
A. bonding.
B. the gossip mill.
C. a hurtful message.
D. depth.
Which statement is an inaccurate description of feedback?
A. When it is unconscious, it may produce unintended results.
B. We may use it consciously to evoke a desired response.
C. In the classroom, it may hinder comprehension when it takes the form of insincere
interest and understanding.
D. Verbal feedback is much more reliable way to communicate your reaction than
nonverbal feedback.
According to the situational theory of leadership,
A. some people are born to lead.
B. the emergence of leadership is affected by the nature of the problem.
C. personality traits are predictors of leadership.
D. several group members should be ready to show leadership.
E. a leader is a person “for all seasons.”
Self-concept represents the person you
A. want to be.
B. think you are.
C. were.
D. might have been.
A speech entitled “How to Grow Herbs Indoors” would be a speech of explanation.
A. true
B. false
Which statement best describes emotional isolationists?
A. They are adept at using DESC scripts.
B. They regularly engage in low-intensity conflicts.
C. They try to avoid any exchange of feelings.
D. They excel at displaying assertive behavior.
Catharsis theory was developed by
A. Albert Bandura
B. Michael Gamble
C. Stanley Feshback
D. none of the above
On the conflict grid devised by Blake and Mouton, a person who loathes any conflict
and who must maintain neutrality at all costs is
A. a competitive forcer.
B. a compromiser.
C. an accommodator.
D. an avoider.
Channels of communication include
A. ABC, NBC.
B. sight.
C. sound.
D. both sight and sound.
E. none of these
When we listen empathically, we
A. listen for pleasure.
B. seek to understand the feelings of another person.
C. seek to determine the accuracy of a message.
D. listen to gain knowledge.
William Schutz notes that inclusion has to do with the problem of
A. “top or bottom.”
B. “close or far.”
C. “in or out.”
D. all of these
Which of the following statements about role reversal is true?
A. It is a technique designed to help group members free themselves from task-oriented
roles so they can assume self-serving roles.
B. It is a way of helping democratic leaders become more like laissez-faire leaders.
C. It is a way of helping participants in a conflict understand one another.
D. It is an unproductive behavior because it over-intellectualizes group conflict.
Primary techniques for generating your own information include all but which of the
following?
A. personal observation
B. informal surveys you conduct
C. interviews you conduct
D. computer-aided searches
“We” may be most important in individualistic countries.
A. true
B. false
The process of interpreting and sharing meanings with individuals from different
cultures is known as
A. intercultural communication.
B. international communication.
C. intracultural communication.
D. interethnic communication.
Today the lines between consumer and provider are blurring.
A. true
B. false
How are beliefs measured?
A. on a “favorable–unfavorable” scale
B. on a “probable–improbable” scale
C. on a charter of audience demographics
D. on a conflict grid
A group is composed of people who
A. interact verbally and nonverbally.
B. occupy certain roles with respect to one another.
C. cooperate to accomplish a goal.
D. all of these
Collectivistic countries include
A. Great Britain.
B. Canada.
C. many African countries.
D. all of these
A group whose task is to decide which steps should be taken to reduce in-school
violence would be working on a question of
A. policy.
B. value.
C. fact.
D. society.
Teams are composed of people with diverse skills.
A. true
B. false
When provoked, men and women have equivalent reactions in terms of heart rate, but
when questioned, men usually say they are hurt or sad, while women usually say they
are angry.
A. true
B. false
The Internet can both increase and limit opportunities for person-to-person interaction.
A. true
B. false
Television has been singled out as a (an) _____ medium.
A. active
B. active/passive
C. passive
D. inactive
Charlie is an avid computer expert. He constantly makes exaggerated claims about how
the computer has changed our society and the world. Some people suggest that Charlie
suffers from
A. hyperbole.
B. cyperbole.
C. Internet phobia.
D. an eating disorder.
A person who overvalues the maintenance of relationships is called
A. an avoider.
B. a compromiser.
C. an accommodator.
D. a competitive forcer.
Leaders who dominate others and serve as the sole decision maker use a laissez-faire
style of leadership.
A. true
B. false
A particular kind of function assumed by a group member is called a
A. task.
B. role.
C. communication network.
D. leadership style.
A type of nonevaluative response is
A. understanding.
B. misunderstanding.
C. paraphrasing.
D. all of these
E. none of these
Information about your audience should come from
A. your personal experience with the group.
B. a front-end analysis.
C. original research.
D. A and C