Sexual harassment can include
A. sexual advances
B. sexual favors
C. verbal statements
D. physical conduct
E. all of the options are correct
What conflict approach often results when a collaborative approach to handling conflict
fails?
A. collaboration
B. compromise
C. avoidance
D. competition
E. accommodation
Karla was adopted when she was very young. When she asks about her adoption, her
adoptive parents explain that her birth parents were caring people who made a loving
and painful decision. What kind of story are Karla’s adoptive parents telling?
A. kinship story
B. survival story
C. courtship story
D. entrance story
E. none of the options are correct
Families that are high in conversation and low in conformity are called
A. protective families
B. laissez-faire families
C. consensual families
D. pluralistic families
E. none of the options are correct
While working on a small group project, one member prefers to manage and schedule
meeting times, working on one problem at a time. He or she is manifesting what time
orientation?
A. multiculturalism
B. monochromic
C. polychromic
D. personal
E. individualistic
“I don”t use labels, I”m not a can of soup” is a criticism of what function of language?
A. shaping thought
B. naming
C. sharing meaning
D. crafting conversation
E. none of the options are correct
Which of the following is true about suppression as an emotion management strategy?
A. it is widely used and practiced
B. it is only marginally effective
C. users of this strategy have lower levels of well-being
D. users rate their personal relationships as less positive
E. all of the options are correct
A relational partner with a preoccupied attachment style may be characterized by
A. high anxiety
B. low avoidance
C. a desire for closeness
D. a fear of rejection
E. all of the options are correct
According to the social penetration theory, a person’s age, sex, race, or ethnicity is
represented by the
A. peripheral layer
B. intermediate layer
C. central layer
D. outer layer
E. innermost layer
Advocacy is based on
A. planning your pitch
B. tailoring your message
C. knowing your supervisor’s knowledge
D. creating coalitions
E. all of the options are correct
Chris meets up with his partner in order to discuss ending their relationship. What type
of interpersonal goal is he seeking?
A. self-presentation
B. relationship
C. instrumental
D. personal
E. none of the options are correct
Which of the following has a measurable influence on one’s happiness?
A. social or economic class
B. age
C. gender
D. ethnicity
E. rigorous physical exercise
According to the Johari Window, what “quadrant” of the self is unknown to others but
known to the self?
A. open area
B. blind area
C. hidden area
D. closed area
E. unknown area
Which of the following is (are) used in the punctuation process during the organization
stage of perception?
A. cause-effect
B. related events
C. schemata
D. chronological sequence
E. none of the options are correct
Which of the following is true regarding the use of reappraisal as an emotion
management strategy?
A. it is the most fruitful way to deal with difficult emotions
B. it is used before an emotional outburst occurs
C. it is a primary strategy used by those who are most effective at managing their
emotions
D. it requires users to accept responsibility for the way they think and feel
E. all of the options are correct
You go to your coworker’s violin recital because you enjoy music and think it might be
interesting. What listening function are you demonstrating?
A. listening to discern
B. listening to appreciate
C. listening to support
D. listening to analyze
E. listening to comprehend
Which of the following is true of companionate love?
A. the longer you are with your partner, the less you feel it
B. it dominates media depictions of romance
C. it is less desirable than passionate love
D. it is an intense form of liking with emotional investment
E. it is not characteristic of long-term relationships
Which of the following communication models is considered collaborative and
multidirectional?
A. transactional communication model
B. action communication model
C. linear communication model
D. interactive communication model
E. field of experience model
What facet of attraction suggests that people will be drawn to others and will establish
relationships with others if they believe the benefits and costs balance each other?
A. uncertainty reduction
B. equity
C. social exchange
D. relational dialectics
E. matching
What is self-monitoring?
A. observing your own communication and the norms of the situation
B. making sure you don”t flame while communicating online
C. understanding how gender impacts your communication decisions
D. all of the options are correct
E. none of the options are correct
Which of the following forms of sexual harassment occurs most frequently in the
workplace?
A. verbal harassment
B. quid pro quo harassment
C. hostile climate harassment
D. nonverbal harassment
E. none of the options are correct
Match the concept, term, or theory with its correct response or definition.
The process in which humans categorize others as a social group based upon mental
schemata.
Individuals tend to judge and perceive themselves
A. more honestly than others
B. more positively than others
C. about the same as others
D. more critically than others
E. less frequently as they mature
A sports-team coach wants to call a “time out,” so he holds up his hands to form the
letter T. What type of gesture is the coach demonstrating?
A. illustrator
B. regulator
C. adaptor
D. kinesics
E. emblem
If your supervisor asks you to work late and you agree even though you have other
plans, what conflict-management style are you using?
A. sniping
B. competition
C. accommodation
D. avoidance
E. withdrawal
Men tend to practice
A. action-oriented listening
B. people-oriented listening
C. content-oriented listening
D. listening for support
E. listening as an emotional and relational activity
Romantic partners are happiest when
A. they get more than they give
B. they give more than they get
C. there is a balance of giving and getting
D. inequity is present
E. none of the options are correct
Which of the following is true of families?
A. families experience intensely emotional bonds
B. families use interpersonal communication to define boundaries
C. families share a common history
D. families may share genetic material
E. all of the options are correct
Jessica’s boyfriend spends the day shopping for clothes when he’s supposed to be
looking for a job. When he comes home, she responds, “So you”re buying a new
wardrobe to stand in the unemployment line?” Her remark is an example of what kind
of conflict?
A. dj vu
B. mocking
C. sniping
D. silent treatment
E. none of the options are correct
Which of the following factors is more important for initial attraction than for relational
maintenance?
A. physical attractiveness
B. similarity
C. complementary values
D. shared interests
E. intelligence
Emotion-sharing
A. can help manage grief
B. allows you to talk with others who have experienced similar loss and grief
C. can occur in a face-to-face support group
D. can take place online
E. all of the options are correct
Collaboration is associated with which communication model?
A. linear
B. interactive
C. transactional
D. all of the options are correct
E. none of the options are correct
People with symmetrical faces (when each side of the face precisely matches the other)
are usually judged as being more attractive than those with asymmetrical faces.
Match the concept, term, or theory with its correct response or definition.
The first step of the listening process, during which one sees and hears.
Empathy consists of perspective-taking and empathic concern.
Small talk is the trivial exchange of unimportant information that wastes a potential
partner’s time.
What are three strategies that can be used to help maintain long-distance relationships?
Interpersonal communication competence consists of communicating in appropriate,
effective, and ethical ways.
Match the concept, term, or theory with its correct response or definition.
An established set of beliefs, attitudes, values, and practices shared by a group of
people.
If Joanna attributes negative outcomes to external sources while simultaneously
attributing positive outcomes to her own internal or personal characteristics, she is
demonstrating a self-serving bias.
The United States is an example of a highly feminine culture.
Match the concept, term, or theory with its correct response or definition.
Intense emotional commitment that consists of intimacy, caring, and attachment.
Nonverbal communication tends to use multiple channels, whereas verbal
communication tends to use only one channel.
Match the concept, term, or theory with its correct response or definition.
Families who are high in both conversation and conformity.
In traditional Chinese culture, shame and sad love are considered primary emotions.
Match the concept, term, or theory with its correct response or definition.
Principles that prescribe appropriate communication and behavior within a friendship.
Match the concept, term, or theory with its correct response or definition.
Focusing our attention on specific stimuli found in our environment.