Which of the following statements about work teams is most accurate?
a. Teams should avoid conflict to prevent tension among group members.
b. To be most effective, teams should be comprised of individuals with similar
backgrounds, ethnicity, age, skills, and experience.
c. Teams produce better decisions when they agree on their purpose and develop
procedures to guide them.
d. Team members should focus on their individual needs and goals.
Answer:
Which of the following statements about today’s job search is most accurate?
a. The emphasis of today’s job search is on the needs of the employer.
b. Today’s job searchers should create a universal résumé that can be used for every job
for which they apply.
c. Career paths for employees are now linear; that is, employees can expect to remain in
the same position throughout their employment years.
d. Jobs are long lasting; therefore, today’s employees will need little relearning and
retraining.
Answer:
The first step in the job-search process is to
a. prepare a résumé.
b. contact professional and personal references.
c. analyze individual interests and goals and evaluate personal qualifications.
d. purchase appropriate interview clothing.
Answer:
A buffer is a device to reduce shock or pain.
a. True
b. False
Answer:
Nonverbal communication includes only those behaviors that are intended.
a. True
b. False
Answer:
Jenna is trying to convince her boss that an on-site employee exercise room would
benefit the company and employees. When presenting her persuasive message, Jenna
should provide monetary evidence proving that an on-site employee exercise room
would improve employee absenteeism, reduce employer-paid insurance premiums, and
increase employee health.
a. True
b. False
Answer:
More jobs are found through referrals and person-to-person contacts than through any
other method.
a. True
b. False
Answer:
Most informational reports are written
a. using the indirect organizational strategy.
b. by only top business executives.
c. using a formal writing style.
d. for a neutral or receptive audience.
Answer:
The most important part of a bad-news message is the section that explains why a
negative decision is necessary.
a. True
b. False
Answer:
If you are responding favorably to your customer’s claim, the best opening is an
apology.
a. True
b. False
Answer:
Which of the following statements about job interviews is most accurate?
a. The more an individual learns about the interview process, the better prepared he or
she will be.
b. Job interviews allow employers and candidates opportunities to evaluate one another.
c. Most people find job interviews stressful.
d. All answer choices are accurate statements about job interviews.
Answer:
No meeting should be called unless it is important, can’t wait, and requires an exchange
of ideas.
a. True
b. False
Answer:
An informal writing style includes
a. contractions (for example, wouldn’t, don’t, they’re).
b. second-person pronouns (for example, you and your).
c. mainly passive-voice verbs.
d. longer sentences.
Answer:
Which of the following is the best statement of purpose for a report?
a. A wellness program will improve the health of all employees.
b. Most companies offer voluntary wellness programs.
c. Wellness programs have proven to be effective in improving the health of individuals.
d. Establish a wellness incentive program for all employees.
Answer:
Thomas Schatz has five questions to ask his reader in a routine information-request
message. What is the best way to present these questions?
a. As a separate enclosure
b. In a bulleted or numbered list in the body of his message
c. In paragraph form in the body of his message
d. In a follow-up e-mail
Answer:
You should never use a standard template that comes preinstalled in a multimedia
presentation software package.
a. True
b. False
Answer:
As a job candidate, the purposes of an interview are to convince the employer of your
potential, learn more about the job and the company, and expand on the information on
your résumé.
a. True
b. False
Answer:
Which of these statements would best explain your qualifications in thebody of a cover
message?
a. I am a qualified and fully certified criminologist.
b. Training in crisis prevention and emergency response has preparedme to serve and
protect your community at the River Valley Campus.
c. You need a licensed criminologist, and I meet those qualifications.
d. With my bachelor’s degree from Luther College, I am well-preparedand eager to
apply my knowledge in criminology.
Answer:
Which statement about the use of e-mail in today’s workplace is most accurate?
a. Most messages in today’s workplace are sent by e-mail.
b. Businesses use memos more frequently than e-mail messages to communicate
internally with employees.
c. Only managers and top-level business executives use e-mail to communicate with
others.
d. Today’s workers spend very little time writing e-mail messages.
Answer:
Brainstorming is an ineffective research technique.
a. True
b. False
Answer:
Because sentences of 20 or fewer words have the most impact, business writers must
restrict all sentences to fewer than 20 words.
a. True
b. False
Answer:
Many business writers begin their report research by
a. conducting interviews.
b. observing others.
c. constructing questionnaires and inventories.
d. visiting company records and files.
Answer:
Which of the following subject lines for an e-mail or memo would be most effective?
a. Hello!
b. task force meeting
c. Task Force Meeting March 18
d. Meeting
Answer:
One purpose of blogs is to create engagement.
a. True
b. False
Answer:
Understanding a message involves listening to only the spoken words.
a. True
b. False
Answer:
The primary channel that consumers use to interact with brands today is
a. e-mail.
b. focus groups.
c. mall and shopping center surveys and sample booths.
d. direct mail.
Answer:
Which of the following is the most effective opening sentence for a response message?
a. Your letter of June 23, in which you sought information about our corporate travel
packages, has been referred to me for reply.
b. This is to inform you that we received your letter of June 23 seeking information
about our corporate travel packages.
c. Yes, we can put together a corporate travel package that will meet your needs and fit
your budget.
d. Thank you so much for your interest in our corporate travel packages.
Answer:
Presentations are given to many types of audiences. According to your text, what are
the four categories of audiences?
a. Informed, uninformed, misinformed, and overinformed
b. Hostile, friendly, neutral, and uninterested
c. Workplace, school-related, community, and political
d. Manuscript, extemporaneous, impromptu, and memorized
Answer:
Which of the following demonstrates the best example when answering a telephone
call?
a. This is Beth. May I help you?
b. Precision Integrations. What’s on your mind?
c. Hello. What can I do for you?
d. Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you
today?
Answer:
As a manager, Corbin must inform his staff that all employees must now contribute
more to their health insurance premiums. What advice should Corbin follow when
delivering his message?
a. Avoid telling the employees the reason for the decision.
b. Use a threatening tone so that employees know that this is a serious matter.
c. Be honest and provide the important reasons for the increase in individual
contributions.
d. Tell the employees to “Suck it up” and deal with the increased individual costs.
Answer:
Which of the following is the best advice for writing the body of an e-mail message?
a. To help the receiver act on the subject, avoid frontloading.
b. Use numbered or bulleted lists when appropriate.
c. Develop your ideas into at least three screens to demonstrate your writing ability and
the seriousness of your message.
d. Do not waste space on headings and subheadings.
Answer:
Which of the following is not a helpful tip for apologizing in a negative-news message?
a. Be sincere and explain what you will do to prevent recurrence.
b. Accept responsibility.
c. Focus on your regret.
d. Use good judgment, and do not admit blame without consulting your supervisor.
Answer:
One way to improve the clarity of your writing is to apply the KISS formula. KISS
stands for
a. Key Ideas Succinctly and Swiftly.
b. Keep It Short and Simple.
c. Knowledge Is Supported and Summarized.
d. Know Intentions, Strategies, and Solutions.
Answer: