The best way to find a job online is at a company’s own website.
a. True
b. False
Answer:
Which of the following is a formal research method?
a. Performing a scientific experiment
b. Searching the Web
c. Conducting an interview
d. All answer choices are examples of formal research methods.
Answer:
Using expressions such as pursuant to your request and thank you in advance adds a
level of professionalism to business writing.
a. True
b. False
Answer:
When creating the main heading of your résumé,
a. place your name on the first line.
b. include your current work e-mail address so that you can check your messages
frequently.
c. include your home and cell phone numbers, along with the phone numbers of any
family members who might take messages for you.
d. incorporate a catchy e-mail address such as hotmama@gmail.com.
Answer:
What is a comma splice?
a. Two independent clauses run together without punctuation or a conjunction
b. Two independent clauses joined by a comma without a conjunction
c. A broken-off part of a sentence
d. Two dependent clauses
Answer:
Although mechanical means are occasionally appropriate to create emphasis, more
often a writer achieves emphasis stylistically.
a. True
b. False
Answer:
To conduct a safe job search online, you should post your information privately and
limit your personal information.
a. True
b. False
Answer:
Which of the following situations would most likely require persuasion within an
organization?
a. Asking employees to attend training sessions on a new software for entering
timesheets
b. Telling employees about the new health insurance prescription drug compensation
plan
c. Asking employees to participate in an exercise program to improvewellness and to
reduce health insurance costs
d. Informing employees about a change in shuttle services
Answer:
Plagiarism
a. involves using good data from reputable sources to increase your credibility and to
enhance the logic of your reasoning.
b. happens in only academic settings.
c. is the act of using others’ ideas without proper documentation or by paraphrasing
poorly.
d. occurs when writers acknowledge the sources of their researched information.
Answer:
Before composing a business document, you should gather information that will answer
which of these questions?
a. Will I have enough time to complete thorough research?
b. What is the receiver to do?
c. What information will be the easiest to locate?
d. How will I use this information?
Answer:
Marketing Director Schultz must inform the board of directors that customers are not
responding positively to the company’s new advertising campaign. Which of the
following sentences would be the most appropriate wording for the marketing director
to use in her message to the board of directors?
a. Our customers are ripping on our new ads, even though we know these ads rock!
b. Our customers are badmouthing this awesome new marketing campaign; they are
obviously just out of it.
c. We have received reports from customers about our new ads.
d. It has come to my attention that our customers have denigrated the strategic
implementation of our new ad campaign.
Answer:
What is the best advice for assessing the credibility of a Web page?
a. Review the Web page for accuracy in facts, spelling, grammar, usage, XOAXOA,
and external links.
b. Determine the publishers or sponsors of the Web page to verify their credentials.
c. Evaluate the overall content of a Web page and see how it compares with other
resources on the same topic.
d. Perform all these tasks when assessing the credibility of a Web page.
Answer:
Although wikis have become popular among some users, major companies have yet to
embrace them in the business world.
a. True
b. False
Answer:
Chronological organization arranges ideas by
a. time.
b. order of importance.
c. physical location.
d. simple to complex.
Answer:
The medium over which the message travels is called the channel.
a. True
b. False
Answer:
You are more likely to achieve your communication goals if you profile your audience
and shape the message to that profile.
a. True
b. False
Answer:
Which statement best demonstrates the use of positive wording?
a. Your request for an extended warranty has been rejected because we cannot find
replacement parts for your specific product.
b. Unfortunately, we are unable to extend the warranty.
c. Although the warranty will not be extended, we are happy to replace your item with a
similar product at no charge.
d. We regret to inform you that your request for an extended warranty has been denied.
Answer:
Use bulleted lists to represent a sequence of ideas or a numbered order.
a. True
b. False
Answer:
Which of the following sentences to employees best explains the reasons for a reduction
in a company workforce?
a. Although we would like to retain our current workforce, we have no choice but to
reduce the number of employees.
b. We did everything possible to prevent this from happening.
c. The decision cannot be changed.
d. Because of a decrease in sales, the number of employees will need to be reduced,
which we know will affect all of you.
Answer:
What statement best describes the summary of qualifications portion of a résumé?
a. Recruiters and hiring managers dislike the summary of qualifications section because
it adds reading time.
b. The summary of qualifications usually appears at the end of a résumé to provide a
strong closing.
c. Smart job seekers add a summary of their most impressive qualifications to their
résumés to save the time of recruiters and hiring managers.
d. The summary of qualifications section is typically one or two concise paragraphs.
Answer:
Choose the best advice to craft an effective direct-mail sales letter.
a. Use slightly illegal sales tactics to get the desired sale.
b. Develop and present a strong rational selling point early in the body of the letter.
Later, add emotional appeals, using each appeal only once.
c. Present information completely, using a personalized tone.
d. Design your message for a general audience.
Answer:
What is the ideal number of participants for most groups?
a. Two
b. Four to five
c. Ten
d. There is no “ideal” number; more is always better.
Answer:
Modifiers
a. must be placed close to the words they describe or limit.
b. are always used in active-voice sentences.
c. should be avoided in business writing.
d. are always used in passive-voice sentences.
Answer:
Blogs are most similar to
a. tweets.
b. text messages.
c. journal entries.
d. instant messages.
Answer:
The purpose of a justification/recommendation report is to
a. justify or recommend actions.
b. summarize the progress of an ongoing project.
c. examine the practicality and advisability of following a specific course of action.
d. examine problems with two or more solutions.
Answer:
Which of the following statements about today’s business environments is most
accurate?
a. The number of telecommuting employees is expected to decline in the future.
b. All companies assign offices for employees.
c. Many employees today no longer need an office; they can work anytime and
anywhere.
d. Workers today spend more time in offices than workers in the past.
Answer:
The best way to judge the success of your communication is through feedback.
a. True
b. False
Answer:
Shipping Clerk Christina included this sentence in her message to a customer:
Pertaining to your returns, we must verify the shipping numbers and lot codes of all
outstanding merchandise prior to issuance of a refund. This sentence is an example of
a. an unprofessional tone.
b. overly formal language.
c. a conversational style.
d. plain English.
Answer:
Unlike a business proposal, a formal business report does not need to be edited or
proofread.
a. True
b. False
Answer:
Which of the following reports is an example of an analytical report?
a. A report summarizing the details of a recent seminar you attended
b. A report recommending an antiterrorism security system for mass transit
c. A report outlining the new company procedure for reporting workplace injuries
d. A report showing state budget allocations for education
Answer:
In the body of a persuasive request, you can reduce resistance by
a. focusing exclusively on benefits to the writer of the request.
b. shifting reader attention through praise and compliments.
c. avoiding any potential reasons for resistance.
d. anticipating objections and offering counterarguments.
Answer:
How you can you locate information about a company?
a. Talking with current employees
b. Searching the Web
c. Reviewing company advertisements and promotions
d. All answer choices would help you locate information about a company.
Answer: