The planning process involves getting feedback, evaluating one’s work, and writing a
formal draft.
In the phase of formalization, the group finalizes its work.
While preparing for an interview, it is good to find out who the interviewer will be and
researching about them.
Proposals must stress benefits for all affected audiences in order to achieve its goals.
While giving good news, a writer or speaker should predict an audience’s response
because it makes them feel that the writer understands them.
Poor messages make an audience guess what a writer wants to convey.
A proposal that goes outside an organization is usually considered to be a legally
binding document.
Psychological description means creating a scenario rich with sense impressions so that
readers can picture themselves using a product or service and enjoying its benefits.
Migrant workers benefit the economies of host countries instead of home countries.
While choosing information for reports, it is essential to get an understanding of what is
important to the readers.
A message which contains a serious negative should always be delivered by e-mail.
You-attitude is more useful for listening than it is for writing.
German cultures may be considered low-context cultures because context is less
important and everything is explicitly spelled out.
Intercultural competence is the ability to communicate sensitively with people from
other cultures and countries, based on an understanding of cultural differences.
White space refers to the empty space on a page which makes material easier to read.
The first and last paragraphs of a job application letter should be relatively long since
these are places of emphasis in a business letter.
Inattention and emotions can cause listeners to misinterpret a speaker.
A way to become a better writer is to think about the writing process and consciously
adopt the processes of good writers.
Proofreading helps ensure that a proposal’s appearance creates a good impression.
Bar charts are easy to interpret because they ask people to compare distance along a
common scale, which most people judge accurately.
A source of growing emphasis on diversity is gender and sexual orientation.
In an oral presentation, it is best to use two significant digits for complex numbers such
as $32,378,451, and represent them as $32 million.
Presentation visuals should include titles, but do not need figure numbers.
An information interview can give you facts and insights about a specific type of work
that you can use in an application letter.
People from different cultures do things differently whereas all people within a single
culture behave in similar ways.
Good networkers avoid mirroring postures, behaviors, and emotional states of people
because it makes them lose their identity.
Formal reports typically contain elements such as a title page, a transmittal, a table of
contents, and a list of illustrations.
_____ is the longest phase during which most of a team’s work is undertaken.
A. Aggregation
B. Formalization
C. Formation
D. Coordination
E. Finalization
Which of the following is an example of verbal communication?
A. Logos
B. Gestures
C. Eye contact
D. Pictures
E. Tweets
Will Clive, an environmental activist, needs to prepare a report which will list out forest
cover areas of different states in the United Kingdom. The report will help him in the
first stage of the “Heritage Forest Campaign” that aims at preserving protected forest
areas. Which of the following will ensure that the source of data is up-to-date?
A. Assessing objectivity of the source
B. Identifying the authors
C. Evaluating authenticity of data
D. Checking currency of information
E. Checking if the source is biased
The passing off of the words or ideas of others as one’s own is called _____.
A. plagiarism
B. documentation
C. abstraction
D. citation
E. piracy
Which of the following is an example of an internal audience?
A. Suppliers
B. Stockholders
C. Clients
D. Funders
E. Peers
Which of the following statements contains appropriate jargon for a professional
application letter?
A. I will be able to commence work any time after April 4th.
B. This position will allow me to utilize my analytical abilities and experience.
C. I am familiar with the works of absurdists and existentialists, like Camus, Beckett,
Sartre, and Heidegger.
D. Based on what transpires in the next few days, I will give you my decision soon.
E. I have been active in campus activities and have enjoyed good relations with my
classmates and professors.
Cindy Cole is a public relations executive at an educational institution and needs to
invite Florence Woods, a renowned author for the annual function in March. She knows
that Woods has a busy schedule and travels around the globe for her work. Which of the
following should Cole undertake while composing her e-mail keeping in mind Woods’
time restraints?
A. Put important details about the annual meet in the middle paragraph
B. Use an overview if the e-mail is less than one screen long
C. Limit the e-mail to the main topic of the annual meet
D. Avoid using headings if her e-mail is more than one screen long
E. Use off-topic materials to make the e-mail interesting
Amy Scott, a communications manager at an environmental organization, recently used
a certain technique to develop ideas for the “Action against Global warming
Campaign.” With the help of this technique, she jotted down her topic at the centre of a
sheet and drew a circle around it. She wrote down strategies such as new media, radio,
and print media in red, drawing circles around them. In addition, she circled the points
of support from the public on the issue, governmental regulation on use of fossil fuels,
and support of allies in blue. Which of the following techniques did Scott use?
A. Freewriting
B. Automatic writing
C. Brainstorming
D. Clustering
E. Free blogging
Ella, a human resource manager, has written a report for the organizational director on
staffing needs of the company. Along with the report, she also sends a memo explaining
why the document is being forwarded to him. What is this accompanying document
called?
A. Monthly Report
B. Memo of Congratulations
C. Quarter Report
D. Transmittal
E. Policy and procedure bulletin
Which of the following tasks can be undertaken by a portable media player?
A. Broadcast streaming video
B. Access blogs and websites
C. Videoconference
D. Complete a time sheet
E. Make telephone calls
Which of the following is a desirable tone for business writing?
A. Chummy
B. Groveling
C. Friendly
D. Stiff
E. Legalistic
Which of the following needs to be followed while using notes and visuals in a
presentation?
A. Using short phrases and bullets in notes to cover the maximum information
B. Looking at notes frequently to avoid going blank or forgetting points
C. Directing most of one’s gaze at the screen instead of the audience
D. Holding note cards very low so that the audience cannot view them
E. Having notes that are complete enough which help when one goes blank
In Western culture, which color might suggest a connotation of danger or passion?
A. Red
B. Green
C. Yellow
D. Blue
E. White
Which of the following behavior should be followed during an interview?
A. Arrive at least 30 minutes before the interview to tour the office
B. Listen passively instead of actively because it interrupts an interviewer’s process
C. Avoid being polite to receptionists since it indicates that one is trying too hard
D. Avoid checking the interviewer’s verbal cues because it is considered offensive
E. Clearly present one’s carefully chosen accomplishments and strengths
It is appropriate to use a longer word in contrast to a shorter word if:
A. it is less familiar or lesser known than the shorter word
B. it sounds more technical or abstract than the shorter word
C. it is more scholarly than the shorter word
D. it has several ambiguous denotations or meanings
E. it is the only word that exactly expresses a meaning
Which of the following is a difference between paper memos and e-mails?
A. Paper memos have a format different from that of e-mails.
B. Paper memos are always lengthy whereas e-mails are short.
C. Paper memos are informal whereas e-mails are formal.
D. Paper memos have simple responses whereas e-mails do not.
E. Paper memos are sent to external people whereas e-mails are internal.
Allen Campbell is working on the “Save the forests” campaign in Virginia, which aims
at spreading awareness about deforestation through electronic media. He now needs to
prepare a report that will present the benefits and drawbacks of using electronic media.
Which of the following patterns of organizing information will best serve his purpose?
A. Problem-solution
B. Chronological
C. Pro-and-con
D. Geographic
E. Spatial
Which of the following guidelines should be followed while writing business plans?
A. Aligning the business plan idea to meet the writer’s crucial needs
B. Using me-attitude to demonstrate confidence in one’s project
C. Having an ambiguous, lengthy beginning listing out all details
D. Stressing needs the project will meet for the organization
E. Skipping the executive summary which investors find unnecessary
A full explanation of a visual is necessary when:
A. similar material is presented to the audience quite frequently.
B. the visual is simple and well designed.
C. the information it presents is a minor part of your proof.
D. the audience is familiar with the topic and the data.
E. the material is new to the audience.
Which of the following is true of oral communication?
A. The word “yes” should be always used in meetings because they avoid confusion.
B. Compliments work universally across all cultures and should be used often.
C. Exaggerations should be best avoided because “no” culture accepts them positively.
D. Learning a language helps one give a glimpse into the culture of a country.
E. The word “no” is considered a negative word in all countries and is best avoided.
Audrey Jones is planning to write a proposal on “The Harmful Impacts of using
Chemical Fertilizers” in Ireland. In this proposal, she intends to write about banning the
use of chemical fertilizers as a possible solution to the problem of groundwater
contamination, as well as its impact on health. Which of the following sections in the
proposal would this information be included in?
A. Feasibility
B. Procedure
C. Facilities
D. Resources
E. Audience
Matthew Scott is a member of the “Campaign against Whaling Project” and recently
attended a team meeting on organizing a press conference to launch the campaign
publically. However, the project manager was disappointed with Scott’s behavior in the
meeting because he obstructed the team’s communication process. Which of the
following did Scott most likely do at the meeting?
A. Asked questions and made clarifications
B. Participated in sharing and listening to ideas
C. Suggested possible solutions to problems
D. Took every opportunity to be the first to speak
E. Coordinated contributions of team members
Which of the following is a characteristic of an interactive presentation?
A. The speaker talks without any interruption from the audience.
B. The speaker keeps questions and queries till the end of discussion.
C. The presentation is conversational in nature.
D. The speaker serves as mediator to tap the audience’s knowledge.
You need to conduct a survey in three months among employees completing their
probationary period to determine how company orientation and training could be
improved. You have several closed questions prepared for the survey, but you don’t
know if the choices provided are adequate. You should:
A. conduct a pretest with open questions to find commonly chosen categories.
B. conduct a pretest to see if the terms used mean different things to different people.
C. conduct the survey as it is and leave an “other” line for each question.
D. conduct the survey with open questions, even though it will take respondents twice
as long to fill the survey out.
E. conduct a pretest with closed questions to find categories that matter to respondents.
A negative _____ in a message should be used when one feels that readers may ignore
what they believe is a routine message.
A. body
B. subject line
C. illustration
D. conclusion
E. summary
Which of the following is a common method of gathering information through primary
research?
A. Library research
B. Government and NGO statistics
C. Previous research reports
D. Online searches
E. Surveys
Which of the following should be undertaken while creating a collaborative writing
project?
A. Make the analysis of the problem, audience, and context implicit
B. Plan the format and style of the document after people begin to write
C. Have ambiguous roles on who will undertake which piece of task
D. Consider work styles and other commitments when making a timeline
E. Ensure that everyone follows one particular style of writing
Pete Riley works at Rowland Bank in California. He recently gave a presentation on
“Benefits of Investing in Unit Link Plans” to the subordinates in his team, the sales
team, and the marketing team. He also showed the presentation to the superiors before
making a few changes and presenting it to his customers. Which of the following
comprises Pete’s external audience?
A. Sales Team
B. Marketing Team
C. Superiors
D. Customers
E. Subordinates
An example of an interpersonal nonverbal signal of authority would be a company
executive:
A. sitting at the head of a conference table at a board meeting.
B. speaking on behalf of the company at a community event.
C. writing a progress report on a campaign activity.
D. sending out an e-mail announcing a new policy.
E. presenting a report on a project recently completed.
Charles Kostelnick’s _____ level of design refers to choices for entire documents and
may comprise of paper size, headers, footers, and the index and table of contents.
A. intra
B. supra
C. extra
D. inter
E. outer
Which of the following is true of 360-degree feedback?
A. It involves assessment exclusively from issue experts and senior management.
B. It comprises of feedback only from individuals external to an organization.
C. It is useful especially when employees have a pessimistic view toward feedback.
D. It involves feedback from everyone who is in touch with an employee’s work.
E. It is more effective when criticism is negative and needs to improve quality
standards.
Which of the following modes of openers in an oral presentation would result in getting
the audience to raise hands and participate actively?
A. Anecdote
B. Question
C. Quotation
D. Startling statement
E. Narration
Johanna Cooper recently wrote a report for her manager for which she received a
response saying, “The report had all the information I needed but the document was
wordy.” She now needs to edit the report and send it back with necessary corrections.
Which of the following sentences in her report should Cooper edit or replace?
A. Lack of education is a reason for low economic development in Ghana.
B. Low economic development results in poverty and malnutrition.
C. Poverty can be tackled by community development in rural areas.
D. Poverty and low economic growth are directly proportional.
E. A good education system in every country can tackle and resolve many major
problems of the world.
Five companies contributed different amounts to a local charity. Which of the following
visuals could best illustrate the percentage of each company’s contribution of the total
amount?
A. A table
B. A bar chart
C. A line graph
D. A pie chart
E. A dot chart