The term ________ describes the practice of accepting multiple cultures on their own
terms.
A) ethnocentrism
B) cultural pluralism
C) ethnography
D) stereotyping
E) cultural dynamism
Answer:
In business communication, the ________ of a message usually have the greatest
impact on your readers.
A) syntactical elements
B) body paragraphs
C) bulleted and numbered lists
D) topics and subtopics
E) beginning and ending sections
Answer:
If you are not given a time limit for your presentation, you should
A) make it as long as possible to ensure the audience understands the message.
B) keep the presentation as short as possible while accomplishing your purpose.
C) ask the audience how long they would like the presentation to take.
D) make sure it takes no less than 30 minutes, not including the question-and-answer
session.
E) deliver the presentation impromptu, and end it whenever the audience appears to be
losing interest.
Answer:
An online résumé
A) consists of a PDF version of a traditional chronological résumé and a cover letter.
B) lets jobseekers use multimedia to expand on the information in a basic résumé.
C) requires a paid subscription to an online hosting service or social networking site.
D) will not be well received outside of technology-related fields.
E) is usually not helpful since it is cumbersome and time consuming to update.
Answer:
For business presentations, time constraints are usually
A) rigid, permitting little or no flexibility.
B) meaningless since audiences expect presenters to take extra time.
C) imposed only on lower-level employees.
D) not important if you are presenting to your colleagues.
E) only a suggestion.
Answer:
Routine, positive messages should do all of the following except
A) leave your reader with a good impression.
B) use an indirect approach.
C) provide all required details.
D) communicate the information or positive news.
E) use a professional, respectful tone.
Answer:
Diversity in the workplace can be based on differences in
A) ethnic heritage.
B) religion.
C) age.
D) gender.
E) all of the above.
Answer:
As you’re revising the content of an online report,
A) avoid the use of headings and subheadings.
B) include extraneous details; then let your audience sort them out.
C) scatter essential elements throughout the text of the report.
D) strip out all information that doesn’t directly meet audience needs.
E) none of the above.
Answer:
To ensure a consistent look for all company documents, many organizations provide
employees with approved
A) auto-completion software.
B) spreadsheets.
C) macros.
D) style sheets.
E) mail merge software.
Answer:
When writing to audiences whose first language is not English, using humor is
generally
A) a bad idea, since jokes usually depend on culture-specific information.
B) an excellent way to establish a positive relationship.
C) acceptable, but only in high-context cultures.
D) acceptable, but only in low-context cultures.
E) a good way to establish rapport, but only if you stick to ethnocentric jokes.
Answer:
A reliable employee you supervise has come to speak with you about a leave of absence
related to personal issues. To understand her feelings and needs, you should engage in
________ listening.
A) content
B) empathic
C) critical
D) sustained
E) defensive
Answer:
A ________ is the richest communication medium.
A) video podcast
B) text message
C) message broadcasted via email
D) face-to-face conversation
E) retweeted message with a comment
Answer:
When you’re selecting keywords to include your résumé, you should
A) never use more than three of them at a time.
B) work them into your introductory statement and other résumé sections.
C) place all of them in a keyword summary at the end of the résumé.
D) choose strong verbs and colorful adjectives.
E) limit keywords to a bulleted list on the first page of your résumé.
Answer:
Information overload is
A) a real problem that can lead to exhaustion and interfere with personal relationships.
B) a false condition concocted by workers who fear technology and its capabilities.
C) a condition that affects only those who work in high-tech jobs.
D) especially prevalent among elderly Americans.
E) none of the above.
Answer:
Many businesses now use blogs to
A) keep project teams up to date.
B) replace email in many cases.
C) inform employees about general business matters.
D) do all of the above.
E) do none of the above.
Answer:
Nonverbal communication can be a reliable guide to determining the meaning of a
message
A) in all business communication situations.
B) across a wide range of electronic communication media.
C) in the majority of intercultural communication situations.
D) only if the sender and receiver assign the same meaning to nonverbal signals.
E) all of the above.
Answer:
The closing section of a proposal should
A) ask for a decision from the reader.
B) avoid restating why you or your firm are the ones to perform the service in question.
C) make clear that your company is not desperate for business.
D) do all of the above.
E) do none of the above.
Answer:
Successful marketing and sales messages begin with
A) an understanding of audience needs.
B) an awesome marketing campaign.
C) a persuasive call to action.
D) an all-out effort to recruit marketing and sales personnel.
E) an emotional message.
Answer:
The best way to phrase the purpose statement of a report is with
A) complex language.
B) an infinitive phrase.
C) a controversial statement.
D) jargon.
E) humor.
Answer:
Creating a traditional paper résumé is
A) unnecessary in most cases, since so many applicants apply for jobs online.
B) helpful only if you are applying for old-fashioned jobs.
C) still useful, even if most or all of your application efforts take place online.
D) a hindrance for most job seekers, since it suggests they are out of touch with
technology.
E) none of the above.
Answer:
Each social network is a unique environment with its own communication norms. As
you’re adapting to the expectations of each network, be sure to
A) adopt a different persona for each network that you join.
B) let your feelings and moods determine how you present yourself.
C) maintain a consistent personality across all networks in which you’re active.
D) blend in with preferred behavior patterns and stalk other network members.
E) earn a reputation for being a digital diva who’s self-absorbed and opinionated.
Answer:
Emotional appeals
A) have no place in persuasive business messages.
B) can help audiences care enough to respond positively to your persuasive message.
C) often backfire, and should be used only when addressing internal audiences.
D) are usually sufficient, on their own, to convince the audience to make important
decisions.
E) are most effective in persuasive messages designed for international audiences.
Answer:
Many difficulties in intercultural communication occur because people in different
cultures have different
A) genetics.
B) assumptions about how people should think, behave, and communicate.
C) environments.
D) media.
E) views, but all the same core values.
Answer:
If the stakes are high for you or your receiver, use ________ to deliver negative
information.
A) the intuitive approach
B) the irregular approach
C) the indirect approach
D) the topical approach
E) the direct approach
Answer:
When responding to a claim when your company is at fault, it is best to
A) avoid sympathizing with the customer, since it can lead to lawsuits.
B) do all you can to discourage any need for follow-up.
C) take (or assign) personal responsibility for setting matters straight.
D) be vague about when the claim may be resolved.
E) wait at least two weeks before you respond.
Answer:
Compared to low-context cultures, high-context cultures tend to take a(n) ________
approach regarding the meaning of business contracts.
A) equally flexible
B) more literal
C) more flexible
D) more aggressive
E) none of the above
Answer:
Compared to writing a solicited application letter, composing an unsolicited application
letter is
A) much easier.
B) much more difficult.
C) equally challenging.
D) most effective when you use passive verbs entirely.
E) most effective when you use only complex sentences.
Answer:
When you’re closing a message about an error that your company made, explaining the
steps being taken to avoid similar mistakes in the future
A) is a bad idea, since it distracts attention from the main idea.
B) is helpful, even when those steps are not likely to make a difference.
C) should always be avoided since it acknowledges guilt.
D) can underscore the sincerity of an apology.
E) will usually result in skepticism among your peers.
Answer:
Which of the following would be the best opening sentence for a solicited application
letter?
A) “I am clearly the best person for the job you’ve advertised.”
B) “I’m sure you get these letters all the time, but I hope you’ll read mine carefully.”
C) “I want a job, and you’ve got one that I could do.”
D) “Based on your company’s remarkable growth over the past three years, I can
appreciate your need for highly qualified and experienced sales personnel.”
E) “Like many people, I have been searching for a job for a very long time.”
Answer:
To hold your audience’s attention during the body of your speech, you should
A) make at least seven or eight main points.
B) include numerous abstract ideas.
C) relate your subject to your audience’s needs.
D) periodically ask, “Is everyone still paying attention?”
E) do all of the above.
Answer:
Effective report writers use ________ to introduce sections that include important or
complex topics and ________ to help readers absorb the information they just read.
A) foresight, reflection
B) inclusive ideas, deductive reasoning
C) hedging sections, forecasting sections
D) informational taglines, summary statements
E) preview sections, review sections
Answer:
The list of secondary sources at the end of a report is labeled “Works Cited” when it
contains
A) all the secondary sources consulted in preparing the report.
B) more than ten entries.
C) only those secondary works that were mentioned in the report.
D) anonymous sources.
E) sources that you feel uncertain about.
Answer:
Select the sentence with the most positive emphasis.
A) We failed to complete the process audit on time.
B) We will complete the process audit by Friday.
C) We haven’t completed the process audit.
D) Because of Joan’s inaccurate figures on the Haymen project, we are not finished with
the process audit.
E) We wish we could finish this interminable audit.
Answer: