Which human need in Maslow’s hierarchy has to do with the desire for recognition and
admiration?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Your self-concept is shaped by
A. culture
B. your interactions with others
C. your gender
D. your family
E. all of the options are correct
People who consistently use aggressive listening may also
A. engage in eavesdropping
B. think less favorably of themselves
C. experience less violence in their relationships
D. achieve more success in their personal goals
E. none of the options are correct
Which of the following are defining elements of a romantic relationship?
A. perception and choice
B. equity and communication
C. diversity and equity
D. communication and matching
E. perception and exposure
Compared to verbal communication, nonverbal communication is
A. clearer
B. less complex
C. more intentional
D. less credible
E. more ambiguous
What do you need to map out when crafting a communication plan?
A. topics to discuss
B. messages to use in relation to the topics
C. the physical behaviors you will demonstrate
D. all of the options are correct
E. none of the options are correct
What is the basis of “ism’s such as racism, sexism, or ageism?
A. ingroupers
B. outgroupers
C. benevolent prejudice
D. hostile prejudice
E. stereotype
Which of the following is commonly cited as a reason for forming a FWB relationship?
A. participants desire a lack of commitment
B. participants desire more commitment
C. participants want to satisfy companionship needs
D. participants are just “killing time”
E. participants only want emotional satisfaction
If Aidan generally ignores social norms in favor of “acting like himself,” he is
A. a high self-monitor
B. demonstrating intrapersonal communication
C. a low self-monitor
D. demonstrating meta-communication
E. a flamer
Which of the following is NOT a type of voluntary kin family?
A. supplemental family
B. substitute family
C. cohabiting family
D. convenience family
E. none of the above choices is correct
The primary determinant(s) of the degree of intelligibility of one’s speaking is/are
A. speech rate
B. tone and volume
C. vocabulary
D. pronunciation and articulation
E. pitch and sincerity
According to the Johari Window, what “quadrant” of the self is unknown to others and
the self?
A. open area
B. blind area
C. hidden area
D. closed area
E. unknown self
Which of the following is NOT a step in the process of listening?
A. recalling
B. paraphrasing
C. responding
D. understanding
E. attending
Which statement about self-disclosure is true?
A. Self-disclosure varies across cultures.
B. Self-disclosure varies among individuals.
C. People self-disclose more frequently online than face-to-face.
D. Men and women disclose similarly.
E. all of the options are correct
If your best friend always avoids discussing the subject of your former romantic
partner, what strategy is he or she demonstrating?
A. encounter avoidance
B. encounter structuring
C. attention focus
D. deactivation
E. none of the options are correct
Your friend Tysha, who cannot focus her attention on a single task for more than five
minutes at a time, is experiencing the impact of
A. mnemonics
B. short-term memory loss
C. brain plasticity
D. mental bracketing
E. long-term memory loss
If Mary and Marie believe their goals are incompatible, when in fact their goals are
compatible, they are engaged in
A. conflict
B. escalation
C. demand-withdraw pattern
D. domination
E. pseudo-conflict
Which of the following is NOT a principle of competent downward communication?
A. listening empathically
B. framing messages as polite requests
C. sharing personal information irrelevant to the workplace
D. being sensitive to subordinates’ feelings
E. emphasizing the importance of communication
Leslie likes Jon because he has an extraverted, engaging, and humorous personality.
When Leslie’s friend tells her that Jon can be very impatient and demonstrates road rage
on a daily basis, Leslie refuses to believe her. What perceptual problem is Leslie
demonstrating?
A. fundamental attribution error
B. self-serving bias
C. actor-observer effect
D. horn effect
E. halo effect
Workers learn their organization’s culture through
A. communication norms
B. artifacts
C. values
D. interaction with networks
E. all of the options are correct
If Marco exhibits high extraversion, he is likely to
A. cope successfully with stress and his emotions
B. have a hard time managing his emotions
C. focus his attention on negative events
D. be less skilled at communication
E. none of the options are correct
Americanized Chinese Americans are likely to
A. use suppression more than traditional Chinese Americans
B. display negative emotions less often than traditional Chinese Americans
C. display negative emotions more often than traditional Chinese Americans
D. display very different emotions from traditional Chinese Americans
E. none of the options are correct
Ron is the chair of the English department at your local college. He is well liked by
administrators, faculty, and students. He really seems to listen and understand when
approached about academic or personal concerns. What element of a supportive
workplace climate is Ron exhibiting?
A. spontaneity
B. flexibility
C. collaboration
D. empathy
E. description
Which of the following statements suggests that your self-concept is influenced by the
labels others put on you?
A. My father always said I was the black sheep of the family.
B. I see myself as a student, worker, and son.
C. I am happy with myself.
D. I am an extroverted person.
E. none of the options are correct
If Vic, who is concerned his girlfriend might still be angry with him after a recent fight,
carefully listens not only to the words she is saying but also to how they are said, he is
A. listening to support
B. listening to appreciate
C. listening to discern
D. listening to comprehend
E. listening to analyze
Which of the following emotions results from the blocking of one’s goals?
A. anger
B. surprise
C. sadness
D. fear
E. none of the options are correct
Which of the following behaviors would NOT be considered an example of positivity?
A. making sure your partner’s family likes you
B. making interactions enjoyable
C. paying compliments to your partner
D. trying to be romantic
E. trying to be fun and interesting
Cheryl finds that she always has to remind her ex-husband to pay child support, to pick
up their son, and to be a good father. He ignores her repeated attempts to resolve their
child-care conflicts and says he is too busy to talk to or deal with his son. What is this
couple experiencing?
A. integrative agreement
B. structural improvement
C. separation
D. demand-withdraw pattern
E. escalation
Kyle avoids close, long-term relationships, yet exhibits little anxiety. What attachment
style best describes him?
A. secure attachment
B. dismissive attachment
C. preoccupied attachment
D. fearful attachment
E. none of the options are correct
“I hope I didn’t hurt your feelings” is an example of what type of speech act?
A. representative
B. directive
C. declarative
D. expressive
E. commissive
Which of the following friendship rules is shared across cultures?
A. respect privacy
B. make your friends happy
C. keep confidences
D. seek support
E. all of the options are correct
When Derick departs for a long business trip, he says, “I love you” to his girlfriend
Elizabeth, makes direct eye contact, and hugs her. What function of nonverbal
communication is he using?
A. reiterating
B. contradicting
C. spotlighting
D. replacing
E. enhancing
If your colleague begins a conversation by saying, “We only have 10 minutes to talk,”
she is displaying
A. time-oriented listening
B. empathic listening
C. action-oriented listening
D. people-oriented listening
E. passive listening
“We should definitely adopt your course of action” is an example of what type of
speech act?
A. directive
B. representative
C. commissive
D. expressive
E. declarative
Interpersonal communication involves all of the following characteristics EXCEPT
A. dynamic
B. transactional
C. dyadic
D. impactful
E. impersonal
The primary interpersonal dynamic present in mixed-status relationships is power.
What are the three components of self?
Match the concept, term, or theory with its correct response or definition.
Involving pairs of people.
Who are collegial peers?
The higher a couple’s level of nonverbal involvement across all communication codes,
the healthier their relationship.
Match the concept, term, or theory with its correct response or definition.
Goals that involve building, maintaining, or terminating bonds with others.
People who regularly use cell phones to call and text their friends are less likely to seek
face-to-face encounters.
Asynchronicity and invisibility are two factors that help explain why people are more
likely to express emotions inappropriately online.
List and explain two challenges or barriers to effective listening.
Culture, gender, and personality are three examples of filters that influence the way we
perceive people and events in our lives.
According to communication competence research, communication skills cannot be
learned; we are either born with them or not.
Men smile more than women.
What are two ways to demonstrate active listening while a conversational partner is
speaking?
Match the concept, term, or theory with its correct response or definition.
Communication in which other people are perceived as objects to be used and
exploited.
Cooley’s concept of the looking-glass self suggests that you form your self-concept by
closely examining and evaluating yourself.
Match the concept, term, or theory with its correct response or definition.
The “package” of information.
If you carefully edit and monitor your online profile, you are likely to be a member of a
collectivistic culture.
Children who grow up with interparental conflict often experience a chronic sense of
instability and a deep-seated sense of emotional insecurity that affects their own
intimate relationships years later.
If Sharon isn”t listening carefully to Marie’s description of a recent trip to Italy because
she is more interested in talking about her own recent trip to France, what form of
ineffective listening is Sharon exemplifying? What can Sharon do to manage this
problem?