Match the concept, term, or theory with its correct response or definition.
The belief that empathy can be developed or controlled.
What is the most commonly used emotion management strategy for dealing with
unwanted emotions?
A. suppression
B. repression
C. deactivation
D. reappraisal
E. none of the options are correct
Don feels the need for spontaneity in his relationship with Megan, but he also wants the
comfort of a regular routine. What dialectic does this illustrate?
A. connection versus autonomy
B. openness versus protection
C. novelty versus predictability
D. stability versus change
E. none of the options are correct
When your friend was admitted to a psychiatric hospital for severe depression, he
became very close with other patients on the ward. In fact, he even referred to other
patients as brothers and sisters. What type of family did he experience?
A. supplemental family
B. substitute family
C. cohabiting family
D. convenience family
E. none of the above choices is correct
Prejudice is different from stereotypes in that
A. prejudice can lead to stereotypes
B. stereotypes can lead to prejudice
C. we tend to communicate with outgroupers
D. we tend to shy away from ingroupers
E. we tend to exclude ingroupers
What listening strategy would you recommend to your friend Ron, who says he can”t
pay attention in his interpersonal communication class because his mind often wanders?
A. eavesdropping
B. pseudo-listening
C. narcissistic listening
D. mental bracketing
E. back-channel cues
Culture is learned from
A. mass media
B. teachers
C. parents
D. peers
E. all of the options are correct
Marsha and Steve spend a lot of time together; in addition to sharing an interest in art,
they also helped each other deal with romantic breakups and family tragedies. What
type of friendship do they have?
A. communal
B. agentic
C. long distance
D. virtual
E. none of the options are correct
Using paraphrasing as a listening strategy can be problematic when
A. the receiver feels it is contrived
B. the receiver feels it is overused
C. it leads to conversational lapses
D. it doesn”t allow the conversational topic to advance
E. all of the options are correct
Research suggests that
A. our nonverbal communication contains more meaning than our verbal messages
B. we spend less time communicating nonverbally than verbally
C. verbal messages are more cultural than nonverbal messages
D. verbal communication is more ambiguous than nonverbal communication
E. our verbal communication contains more meaning than our nonverbal messages
If a Hispanic teenager refuses to speak Spanish outside the home, uses Spanglish inside,
and only English everywhere else, what communication practice is he or she
exhibiting?
A. accommodation
B. separation
C. assimilation
D. co-existence
E. none of the options are correct
According to the textbook, friendships differ from familial and romantic relationships
because of all of the following reasons EXCEPT
A. friendships are stable and unlikely to change
B. friendships are characterized by self-disclosure
C. friendships lack the permanence of family bonds
D. friendships lack the expectations of romantic relationships
E. friendships are more mysterious in nature
Which of the following patterns of self-disclosure commonly characterizes an intimate
personal relationship?
A. little breadth and little depth
B. little breadth and great depth
C. great breadth and little depth
D. great breadth and great depth
E. none of the options are correct
The new person you are dating keeps asking you about the status of your relationship,
and you respond by joking that committed relationships always end. What conflict
approach are you using?
A. collaboration
B. skirting
C. accommodation
D. avoidance
E. withdrawal
If your faculty advisor, who is helping you prepare your rsum, has many contacts in the
business world, what type of power currency does he or she wield?
A. resource currency
B. expertise currency
C. social network currency
D. personal currency
E. intimacy currency
When French poet Jacques Delille stated, “Fate chooses your relations, you choose your
friends,” which characteristic of friendship was he describing?
A. friendship is volatile
B. friendship is voluntary
C. friendship is characterized by self-disclosure
D. friendship is rooted in liking
E. friendship is driven by shared interests
Which of the following is NOT a specific goal of interpersonal communication?
A. self-presentation
B. instrumental
C. relationship
D. cultural
E. none of the options are correct
When your friend Sheila listens to you recount your day, she often responds with
nonverbal and verbal cues including “uh-huh,” “yes,” and “okay.” What listening
strategy is Sheila using?
A. feedback
B. mental bracketing
C. back-channel cues
D. paraphrasing
E. mnemonics
Which need in Maslow’s hierarchy involves job stability and protection from violence?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Most North Americans are comfortable with a “wingspan distance” for which of the
following proxemics?
A. personal space
B. social space
C. intimate space
D. public space
E. none of the options are correct
Uncertainty avoidance indicates the extent to which a culture feels
A. isolated from other cultures
B. unsure about its status in the world
C. the need to avoid modernization
D. uncomfortable with unpredictability
E. anxiety about its status
When we perceive and judge others, we commonly
A. form a negative Gestalt
B. feel secure in our initial interactions
C. attribute their behavior to internal, personal causes
D. judge them more positively than we do ourselves
E. none of the options are correct
Culture can be
A. learned
B. communicated
C. layered
D. lived
E. all of the options are correct
Which of the following statements regarding the relationship between culture and
conflict is true?
A. collectivists view direct messages as personal attacks
B. individualists prefer to use avoidance
C. collectivists prefer to use collaboration
D. individualists prefer to use a third-party mediator
E. collectivists are less concerned with indirect or nonverbal communication
To indicate the end of your part of the conversation, you probably will NOT
A. decrease your pitch
B. cease any gestures
C. increase your volume
D. focus your gaze on the other person
E. none of the options are correct
Ethics involves all of the following EXCEPT
A. it is based upon moral codes
B. it means not intentionally hurting others
C. it means treating others with respect
D. it includes treating others as valuable, worthy individuals
E. all of the options are correct
The Jefferson strategy is best used
A. before someone upsets you
B. while someone is upsetting you
C. after someone upsets you
D. if you have been a president
E. after other strategies have failed
What advice might you offer your roommate who wants to nonverbally let someone
know that he likes them?
A. lean forward
B. keep your back straight
C. keep your arms open
D. hold your head up
E. all of the above options are correct
Hearing impairment is a problem with
A. seeing
B. receiving
C. attending
D. understanding
E. none of the options are correct
Which of the following is NOT true about venting as an emotion management strategy?
A. it can include expressing positive emotion
B. it is the inverse of suppression
C. it is used to manage emotions after they occur
D. it is only about expressing negative emotions
E. all of the options are correct
You console your partner, whose grandmother just passed away, by holding his hand
and giving him a hug. What communication space are you using?
A. intimate
B. personal
C. social
D. public
E. none of the options are correct
If someone views listening as an opportunity to establish commonalities with others,
which listening style does he or she exemplify?
A. action-oriented listening
B. time-oriented listening
C. people-oriented listening
D. content-oriented listening
E. none of the options are correct
An organization’s culture is composed of
A. workplace values
B. workplace norms
C. workplace artifacts
D. workplace beliefs
E. all of the options are correct
Roberta’s partner, Faith, has just moved out of the country; however, Roberta wants to
maintain their relationship. Roberta regularly e-mails and sends instant messages to
Faith, indicating that she wants this relationship to continue despite the physical
distance between them. What relational maintenance strategy is Roberta using?
A. positivity
B. openness
C. assurances
D. self-disclosure
E. sharing tasks
Communication apprehension can result in
A. increased blood pressure
B. increased heart rate
C. mental disorganization
D. dry mouth
E. all of the options are correct
By engaging in encounter structuring, one is able to prevent emotion by avoiding
encounters with others.
Match the concept, term, or theory with its correct response or definition.
A dramatic rise in emotional intensity and increasingly aggressive communication.
Match the concept, term, or theory with its correct response or definition.
Views communication as a process between senders and receivers involving both
feedback and fields of experience.
Match the concept, term, or theory with its correct response or definition.
Personal beliefs about different personalities and the ways traits cluster together.
What are the characteristics of a defensive climate within an organization?
Define narcissistic listening, and give an example of how a narcissistic listener might
behave in conversation.
What are three ways to demonstrate immediacy?
Match the concept, term, or theory with its correct response or definition.
People who hold positions of organizational status and power similar to your own.
Match the concept, term, or theory with its correct response or definition.
The tendency to shy away from people, places, or activities that provoke unwanted
emotions.
Identify four out of six functions of verbal communication.
Money, property, and food are examples of resource currency.
The United States is a high-context culture.
Research suggests that we prefer, and relate more favorably to, those who use a dialect
similar to our own.
Virtual networks are a type of organizational network in which workers communicate
through e-mail, social networking, Skype, and other Internet-based technologies.
Match the concept, term, or theory with its correct response or definition.
Forms of physical violence designed to hurt or humiliate others.
Define the characteristics of sexual harassment, and identify two types of sexual
harassment.
What are some ways to improve your self-esteem?
When you are cut off in traffic by another driver and you respond by “flipping him the
bird,” you are using a type of gesture called an illustrator.