Ineffective communication can hurt individuals, damage relationships, and undermine
the possibility of resolving problems
Ambushers listen intently to gather ammunition they can use to attack a speaker.
Historian Stephanie Coontz (2005a, 2005b), who studies the history of marriage, thinks
the mushrooming variety of family forms makes it possible for more people to have
fulfilling family lives
The presence of conflict does not indicate that a relationship is unhealthy or in trouble,
and how partners manage conflict doesn't influence relational health