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Which of the following statements about role reversal is true?
A. You can understand the other person’s arguments in order to counter them more
effectively.
B. You can avoid judging the other person by seeing things from his or her perspective.
C. It is easier to devise a strategy to win by understanding the other person’s position.
D. The outcome of the conflict will more likely be win-lose.
It is easier to find like-minded people when using digital media than it is when offline.
A. true
B. false
The first stage of the interview serves to
A. break the ice.
B. establish rapport between interviewer and interviewee.
C. create an atmosphere of trust and goodwill.
D. achieve all of these goals.
Women _____ more than men.
A. smile
B. avoid smiling
C. frown
D. avoid frowning
E. none of these
Which of the following is seen as more likely to work effectively in an organization
among different groups of people?
A. the emotional isolationist
B. the rugged individualist
C. the team player
D. the friendly relation
The survey is
A. a form of primary research.
B. an effective way to compile data.
C. a listserv.
D. a demographic profile.
In terms of the Johari window, communication is most effective when
A. there is a large blind area.
B. there is a small open area.
C. the unknown area is dominant.
D. none of these
Which statement concerning formative feedback is true?
A. Timing is the most important element.
B. Negative feedback is most effective when given right after a task is completed.
C. Positive feedback is least effective when given just before a task is to be repeated.
D. Similar to traditional negative feedback, it’s likely to demoralize another person.
A speech to persuade the audience that “a tax rebate should be enacted because it is the
best way to stimulate the economy” is an example of a proposition of
A. fact.
B. value.
C. policy.
D. deterrence.
The term idiocentric refers to
A. a collected orientation.
B. a collectivistic orientation.
C. an individualistic orientation.
D. none of these
Verbal abuse and sexual aggression are examples of
A. a waning friendship.
B. a nascent friendship.
C. toxic communication.
D. dysfunctional commitment.
Posture and gestures are important components of haptics.
A. true
B. false
A self-fulfilling prophecy occurs when
A. people live up to the labels placed on them by others.
B. the results of a study are manipulated to coincide with those anticipated by the
researchers.
C. the power of critics to influence the success of a film is countered by the producer’s
advertising campaign.
D. researchers falsify their statistics to lead to predetermined results.
A fishbone technique
A. identifies a problem’s possible causes.
B. is a structured brainstorming technique.
C. A and B
D. none of the above
The proposition is the objective of the speaker.
A. true
B. false
How many hours a year does the typical American spend consuming the output of the
media?
A. 1,400
B. 2,400
C. 3,400
D. 4,400
E. 5,400
The cost-benefit/social exchange theory holds that we work to maintain a relationship
only as long as the benefits we receive from it outweigh the costs involved in
maintaining it.
A. true
B. false
Ethnic mixing is changing the face of attractiveness in advertising.
A. true
B. false
A conflict stands a better chance of being settled rationally if you
A. express your feelings directly and constructively.
B. focus on personalities rather than issues.
C. placate the people with whom you are in conflict.
D. have a 1.9 style on the conflict grid.
The theory that suggests that watching violence enables people to vicariously let off
steam by fantasizing the release of pent-up frustration is called
A. catharsis theory.
B. aggressive stimulation theory.
C. catharsis stimulation theory.
D. retroactive catharsis theory.
Words that are discriminatory but are not literally racist are called
A. codified words.
B. coffee words.
C. code words.
D. all of these
When we practice civil inattention, we
A. refuse to shake a stranger's hand.
B. look at only the feet of approaching people.
C. stare at people for extended periods of time.
D. let our eyes rest only momentarily on another person.
E. let other people know that we are bored.
Which of the following is not an essential element of human communication?
A. people
B. channels
C. noise
D. feedback
E. negativism
According to Ekman and Friesen, a person who is certain that he or she is
communicating feelings to others but is actually not succeeding is
A. an unwitting expressor.
B. a blanked expressor.
C. a substitute expressor.
D. an emotional isolationist.
Mass communication is a mix of
A. people.
B. messages.
C. channels.
D. all of these
E. none of these
The term haptics refers to
A. the context within which nonverbal communication occurs.
B. the eyebrows and forehead.
C. touch.
D. territoriality.
The reflective-thinking framework is designed to encourage critical inquiry.
A. true
B. false
When we mask an emotion, we
A. internalize it.
B. replace it with another emotion.
C. intensify it.
D. neutralize it.
Deborah Tannen holds that for men, listening to directions
A. implies inferiority.
B. is such a frequent experience that they often ask for directions unnecessarily.
C. is a way to make other people feel important and needed.
D. none of these
The purpose of a tag question is to
A. send the conversational ball to the other court.
B. seek confirmation for the speaker’s perceptions.
C. avoid offending the listener.
D. contradict the listener.
Causal reasoning is reasoning by comparison.
A. true
B. false
Paralanguage includes all but which of the following?
A. pitch
B. words
C. rate
D. volume
E. pauses
Which of the following are characteristics of romantic relationships?
A. the expectation of permanence
B. commitment
C. passion and intimacy
D. all of the above
Communication is dynamic.
A. true
B. false
Visual dominance is calculated by comparing the percentage of looking while speaking
with the percentage of looking while listening.
A. true
B. false
