Peters and Waterman, and Deal and Kennedy’s conceptualizations of culture are
prescriptive.
SWAT Teams provide specialized skills and the transfer of technical processes and
systems to global locations on an “as-needed” basis.
Blake and Mouton suggest that all managers should adopt a team management
approach.
Standing in line to get through security at an airport requires little need to control
emotion.
Control in a System IV organization is exercised at all levels of the organization.
According to the prescriptive approach to culture, successful companies can be
identified in terms of their cultures.
If an organization exists in a diverse and complex environment, a team-based
management approach is not appropriate.
Participation in decision making can help reduce job-related burnout.
The number of people supervised by a manager is known as his/her span of control.
Prejudice refers to observable negative behavior toward an organization member based
on his/her cultural group identity.
Scholars taking a traditional approach to power believe that there are inherent
contradictions between the ‘surface structure” of power and the “deep structure” of
power.
Ethnographers create mini-theories about an organization’s culture that are grounded in
observations of a particular organization’s culture.
Hierarchical ordering is a systems principle that implies that the functioning of one
component of the system relies on other components of the system.
An example of a “contingent worker” is an individual with a Ph.D. who has accepted a
job as a fast-food employee.
Workplace democracy would easily solve all the problems in today’s organizations.
Garner’s (2013) work argues it is not necessary to package dissent with a solution.
Proponents of the social information processing model argue that communication with
coworkers and supervisors has an influence on media usage.
Discrimination refers to negative attitudes toward an organizational member based upon
gender or perceived culture.
If a newcomer watches someone performing a task very similar to what they will be
doing, they are engaging in an observing information seeking tactic.
Getting leaders out of their comfort zones and interacting with others in ways they”ve
never tried before can enhance leadership effectiveness.
Deal and Kennedy argued that business success could be enhanced through the
development of a ‘strong” culture.
Organizations advocating a trait approach to leadership often use personality tests to
select people for leadership roles.
Terrorism has been around for centuries.
The social information processing model and the dual-capacity model both build on the
ideas found in the media richness model.
Technology always “brings order to chaos.”
In distributive bargaining, the parties are working with a “fixed pot” from which each
wants to create a win-win situation.
The cost of clothing has increased due to outsourcing.
Recent research has not found any link between personality type and match to an
organization.
Simple control involves direct and authoritarian exertion of control in the workplace.
According to a gendered view of conflict, the qualities of effective bargainers are linked
to masculinity.
If Heather tells others about ideas Patrick shared with her in an initial conversation, she
is scaling up to the 2nd degree of separation.
Discursive leadership is a way of looking at how leadership occurs through interactions
among organizational actors.
The 2012 Obama campaign was able to use data gathering and social media to enhance
its grassroots campaigning.
Multinational organizations identify with two or more countries with distinct cultural
qualities.
A solution-oriented path of small-group decision making does not involve any activity
related to problem definition or analysis.
The postmodern era is characterized by the logic and rationality of science and
technology.
Intuitive decision making depends on the decision maker accessing relevant chunks of
information and putting it to use.
In alternative approaches to culture, organizational cultures are not thought of as
unitary.
Dixon is experiencing perceived conflict if he is thinking about his incompatible
working relationship with his supervisor but he has not mentioned this concern to
anyone.
Theory and research suggest that decision making is a perfectly rational process of
information search and decision choice.
Because emotional contagion can lead to burnout, researchers suggest that caregivers
learn and practice
a. muscle relaxation.
b. parallel responses.
c. empathic concern.
d. emotion-centered coping.
e. none of the above
What are the three key components of Putnam and Poole’s definition of conflict?
a. incompatible goals, escalation, and negotiation
b. incompatible goals, interdependence, and interaction
c. interaction, congruent goals, and transaction
d. latent, perceived, and manifest
Georgette has always thought she and Ted had the perfect marriage. Every time they
disagree, she pushes for her side, and he wants her happy, so she always gets her way.
Georgette uses a __________ style of conflict resolution and Ted uses a __________
style.
a. competitive/avoidance
b. competitive/accommodative
c. collaborative/avoidance
d. collaborative/accommodative
The four key components of Deal and Kennedy’s ‘strong cultures” are
a. rites/rituals, heroes, the gangplank, and assumptions.
b. values, heroes, rites/rituals, and the cultural network.
c. episodes, autonomy, stories, and rites/rituals.
d. artifacts, decision-making style, values, and network configuration
Josh is a nurse at a hospital in Ames, Iowa. He is working on a patient who appears to
be
suffering from flu-like symptoms from a bacterial infection. Yolanda is a scientist for
the Center for Disease Control. She has been studying bacteria samples that were found
in Ames which appear to be traces of a biological terrorist weapon that creates the
flu-like symptoms Josh has been observing in his patient. The difficulty of getting
Yolanda and Josh to exchange helpful information through the work of the Department
of Homeland Security is really a problem of _______, according to the text.
a. personality differences
b. organizational communication
c. money
d. inadequate research
Which theory/model examines the extent to which others in the social environment use
a particular technology and communicate positively about its use?
a. dual capacity model
b. channel expansion theory
c. media richness theory
d. social information processing model
According to Weick, the primary goal of organizations is to
a. establish network roles.
b. gain feedback.
c. reduce uncertainty.
d. ensure requisite variety.
Tempest, a new employee at Litter and Kibbles Pet Supplies, arrived at work this
morning at 9 a.m. only to find that all the other employees had been working since 6
a.m. She was not aware that the workday at this company began at such an early hour.
Tempest has just experienced which phase of socialization?
a. encounter
b. role routinization
c. anticipatory socialization
d. unrealistic job preview
e. metamorphosis
Jacob has been hinting that he loves to bowl and would like to join the company
bowling team in order to get to know his new coworkers. He is probably using which
one of the following information seeking tactics?
a. in-group
b. observing
c. testing limits
d. indirect questions
e. direct questions
Jasmine works in an adult care facility and she is beginning to feel ineffective and to
think that she’s really not cut out for the job. Jasmine is experiencing
a. emotional exhaustion.
b. depersonalization.
c. reduced personal accomplishment.
d. role ambiguity.
e. role conflict.
According to Maslow, what needs must be satisfied before an individual will become
concerned about the satisfaction of social needs on the job?
a. physiological needs
b. safety needs
c. belonging needs
d. a and b
e. none of the above
Approaching organizational culture with the idea that there may be multiple
manifestations of culture that are difficult to interpret represents which perspective of
culture?
a. fragmentation
b. interactional
c. episodic
d. unitary
Paige Edley’s study of discourse at a woman-owned business found that
a. everyone in the business talked about having a cooperative and friendly workplace.
b. the owner of the business derided those who took off too much time for family
concerns.
c. the emotional nature of communication within the organization was often labeled as
simply the way women talk.
d. all of the above
Which of the following is not a prototype management style as discussed by Blake and
Mouton?
a. country club
b. team
c. benevolent-authoritative
d. impoverished
According to Smith and Dougherty (2012), found that American workers held a
_______ of retirement as the ultimate marker of freedom from routine and the financial
need to work.
a. realistic view
b. “master narrative”
c. secure plan
d. none of the above
Discursive rules like sell diversity as a product have stemmed from the emphasis on the
business case for diversity. What does Perriton say the effects of these rules are?
a. limit children’s language
b. limit minorities’ linguistic choices
c. limit women’s linguistic choices
d. limit men’s linguistic choices
According to the Montreal School of CCO, substance and meaning represents which
part of the “co-orientation” process?
a. conversation
b. separation
c. formalization
d. text
Joan has a conversation with her supervisor, Judy. She asks Judy about a rumor that the
nursing home is about to be sold to a new company. Judy knows the rumor is true, but
tells Joan that as upper management has said, there are no plans for the home to be sold
at this time. Which strategy for communicating about change is Judy using?
a. spray and play
b. identify and reply
c. underscore and explore
d. withhold and uphold
The themes identified by Peters and Waterman characterize excellent organizations as
a. spending significant time planning and analyzing.
b. incorporating complex structures to deal with divisions of labor.
c. having a unity of purpose and avoiding the complexities of innovation.
d. staying focused on what they do best and avoiding radical diversification.
Widgets Engineering is proud of its record in hiring women and minorities. However, in
the past they’ve had trouble retaining these new hires, so they’re now instituting
mentoring programs and support groups to help women and minorities learn about the
corporate culture and Widgets and get ahead in the organization. Widgets Engineering
would be characterized as a
a. first generation affirmative action organization.
b. second generation affirmative action organization.
c. third generation affirmative action organization.
d. multicultural organization.
Esmeralda started a new job putting peanuts into small bags to sell outside of the
baseball park (at a nickel per bag). Esmeralda found that she has a knack for the job and
started working fast so she could earn a lot of money. Her coworkers Glenn and Helen
quickly tried to convince her to slow down, as they knew management might start
paying them only a penny a bag if they realized how easy the job was. Esmeralda is an
example of a(n) _______________, and Glenn and Helen’s communication is an
example of __________________.
a. initiatives and incentives/rate-busting
b. rate-buster/scientific management
c. systematic soldier/scientific management
d. rate-buster/systematic soldiering
Jamon is a manager in a human resources organization. He has a message for Bob who
works on the assembly line. What channel is he likely to use to get the message to Bob?
a. face-to-face
b. telephone
c. memo
d. e-mail
e. any of the above
This approach argues that an emphasis would be placed on the processes through which
the intersections of various value systems are negotiated through ongoing interaction.
a. systems
b. critical
c. constitutive
d. feminist.
The idea that intelligence and self-confidence are good things for a leader to have
represents which approach to leadership?
a. contingency
b. trait
c. comprehensive
d. transformational
Jasprit is the new manager of Burger Barn. During his first meeting with his employees,
he emphasized his many years of experience as a manager of fast food restaurants to
assure the employees he knows what he is doing in a time of change. His message could
most easily be studied through a ______ approach to communication.
a. rhetorical
b. phenomenological
c. sociocultural
d. cybernetic
Apologizing for mistakes the organization has made is likely to occur during which
stage of a crisis?
a. postcrisis stage
b. precrisis stage
c. crisis stage
d. initial crisis stage
The collapse of the U.S. sub-prime mortgage market and the reversal of the housing
boom which then had a ripple effect around the world shows how much the
interconnectedness of a ____ economy matter.
a. global
b. domestically focused
c. stagnant
d. national
All of the following are aspects of the social information processing model except:
a. perceived media characteristics
b. perceived communication task requirements
c. attitudes toward communication media
d. only a consideration of the data-carrying capacity of the medium
At the turn of the 20th century, piecework pay was the typical organizational reward
system. If an organization with a bunch of bricklayers typically laid bricks at the rate of
100 bricks an hour, but someone new begins work and lays bricks at the rate of 200
bricks and hour, the manager might conclude everyone should be laying bricks at this
rate and ______, or lower the pay per brick laid.
a. systematic soldier
b. divide labor
c. “bust the rate”
d. prescribe work
Susie and Rashida are secretaries to two different department chairs in the same office
suite. Susie is very talkative and is a natural extravert. Rashida is very focused on
completing reports and spreadsheets and needs complete silence when working. Both
view their jobs very differently (Susie has a customer service focus while Rashida
views herself as a support to her department chair), and their bosses are very
supportive of their differing approaches to the job. Their different personalities results
in an ongoing conflict that is impossible to resolve and is very messy. This is an
example of a(n)
a. solvable conflict.
b. intractable conflict.
c. characterization conflict.
d. reflexive conflict.
The direction of communication in a human resources organization is
a. top-down.
b. uni-directional.
c. multidirectional.
d. bottom-up.
Susan works as a firefighter in a male-dominated organization. She is often sexually
harassed on the job by her male coworkers. When asked about the appropriateness of
this behavior, Susan sighs, “Boys will be boys. What can I do about it, anyway?”
According to the critical approach, Susan is
a. focusing on the “good of the organization” by placing organizational needs before her
own.
b. hegemonically contributing to the control of the patriarchal organizational power
structure.
c. admitting the power of the modes and mean of production.
d. emancipating others within the work environment.
Which of the Hawthorne Studies found that the social group’s influence on worker
behavior exceeded leverage exerted by the formal organizational power structure?
a. relay assembly test room study
b. interview program
c. bank wiring room study
d. illumination study
By examining both the time and place at which work is accomplished, Grantham (1995)
discovered the variations of
a. distributed work.
b. virtual organizations.
c. commuting.
d. control.
Stockholders who manage their funds by looking at a wide variety of media sources for
information are reducing their , according to Weick.
One agent speaking for other agents in an organization is the process of .
, or collective beliefs about how organizations work and how change happens,
can be confirmed or disrupted during an organizational change.
The phase in which a supervisor and subordinate exchange resources in the further
development of role definitions is referred to as .
The managerial strategy for communicating about change where the management
focuses on fundamental issues related to change success and allows employees the
creative freedom to explore various possibilities is
a. identify and reply.
b. tell and sell.
c. underscore and explore.
d. spray and pray.
The three concepts that characterize systems components include interdependence,
, and permeability.
A represents the variety of decision paths a group may take when making a
decision.
still has great value, if not more value than an e-mail due to its personal nature
and the effort required to create it and mail it.
is an approach that emphasizes the need for organizations to adapt their
practices to a global marketplace.
The process by which a dominant group leads another group to actively participate in
the control process is known as .
scholars try to understand the complicated processes through which our
interactions create, recreate, and change organizations.
Organizations that have no physical (“brick and mortar”) presence, but only exist
because of
communication and computer technology are known as
Allie works for a large manufacturing firm and enjoys the feeling of being a “cog” in
the machine and being able to leave work behind when she leaves the plant. When she
is forced to participate in a new workplace democracy program, she thinks, “If this is
democracy, how come they can make me go to these meetings.” What paradox of
participation does Allie illustrate?
a. the paradox of agency
b. the paradox of identity
c. the paradox of power
d. the paradox of structure
Organizing is influenced by the physical site in which it occurs.
Bernadine works as clerk in a candy store. Her boss told her that she must smile at
every customer whether she feels like it or not because smiling has been shown to
increase candy sales. This smiling rule is an example of .
“Green” companies a business opportunity for companies wanting to raise their
level of environmental responsibility.
According to Heiss and Carmack (2012) , can be used to communicate , where
it is clear the newcomer is part of the group.
The human resources approach to management includes communication which
was not represented in earlier management approaches.
The burning of fossil fuels has caused concentrations of to increase
significantly in our atmosphere.
If someone is selected as a leader because he or she possess intelligence and
self-confidence, a approach to leadership is being utilized.