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___________________ is the accomplishment of role-related expectations that are
negotiated and shared between an individual and his or her role-related partners in the
work and family [life] domains.
a. Success
b. Promotion
c. Work-life balance
d. Lateral move
The second step in the KEYS process is to educate yourself on the communication
interaction.
a. True
b. False
We are all storytelling creatures and like to tell and hear stories about people.
a. True
b. False
Computer-mediated communication takes place via
a. computers.
b. cell phones.
c. pagers.
d. all of the above
Since Ben’s supervisor is out sick, Ben has been called on to give an impromptu
briefing to the other employees at his company. This situation is likely to cause
________ communication apprehension.
a. trait
b. novelty
c. subordinate
d. formal
Informative speakers should be _________, while persuasive speeches should be
_________.
a. objective; subjective
b. objective; objective
c. subjective; objective
d. subjective; subjective
_______________ refers to your credibility as a presenter as well as the credibility of
the information delivered in your presentation.
a. Ethos
b. Pathos
c. Logos
d. none of the above
Jose was getting ready for his first performance evaluation at his new company. The
room where the evaluation was to take place was cramped and dimly lit. He was
uncomfortable and this highlighted his nervousness. Though he had prepared for an
open, honest discussion with his supervisor, he found himself to be more defensive
when he was confronted with constructive feedback. What element of the importance of
human communication in business and professional contexts does this example
illustrate?
a. Communicators are impacted by their previous communication experiences.
b. Role-taking is critical to the success of business and professional communication.
c. Feedback is critical to the success of business and professional communication.
d. Physical surroundings influence communicators.
“Dr. Black’s teacher evaluation scores ranked in the top 2% of the entire University
results” is an example of using
a. general language.
b. a summary.
c. a vivid illustration.
d. specific language.
Once meetings are set, they need to take place even if one or more participants cannot
attend.
a. True
b. False
Listening involves just verbal communication.
a. True
b. False
A supervisor’s authority to approve a timesheet is what kind of power?
a. coercive power
b. authority power
c. legitimate power
d. superior power
_____________ precedes and perhaps structures all subsequent communication.
a. Verbal communication
b. Nonverbal communication
c. Kinesics
d. Proxemics
Success in productivity and sales has been linked to
a. facial expressions.
b. salesperson posture.
c. handshake techniques.
d. all of the above
The presentation should begin with the speaker introducing himself and the topic.
a. True
b. False
Cover letters should be written in the form of a
a. business report.
b. business memo.
c. personal letter.
d. business letter.
You should include a hobbies and interests section of your rsum.
a. True
b. False
What factor(s) contribute to full time work outside of the home losing its appeal to
mothers?
a. a lack of work life balance due to the “second shift”
b. Their partners are able to contribute more financially, allowing them to be able to
stay at home.
c. Science shows women desire to stay at home to be with their children.
d. unequal pay
If an illegal question is asked during the interview, the respondent should make a note
of what occurred.
a. True
b. False
Burnout can be caused by conflict between employees as well as workload.
a. True
b. False
John's team has recently been given a large project and they need to generate many
ideas in a short amount of time. What innovative tool would serve John's team best?
a. idea writing
b. role playing
c. nominal group technique
d. brainstorming
________________ is the most common rsum and probably the easiest to prepare.
a. Functional
b. Chronological
c. Combination
d. Online
Professional etiquette is practicing good manners in a professional setting.
a. True
b. False
Asking questions does not provide support to a speaker.
a. True
b. False
The role of a supporter in a meeting is to encourage silent members to participate.
a. True
b. False
Which of the following is an internal trigger to anger?
a. frustration that you did not get promoted because you bombed the presentation and
were unable to sign the client
b. frustration that your team members did not do their part
c. traffic
d. irritation that your spouse does not understand your work schedule
Monroe’s Motivated Sequence is
a. an organizational pattern often used to persuade.
b. a small group decision-making method.
c. an organizational pattern often used to inform.
d. an individual decision-making method.
Kim teaches English classes and thinks she is very clear with assignment instructions.
However, every student in her class is confused about the instructions throughout the
semester. Kim’s behavior is known as
a. misinformation.
b. communication inefficiency.
c. communication bravado.
d. miscommunication.
Every week, Sophia’s company has to post a job advertisement because someone has
resigned. Her company is experiencing
a. normal turnover.
b. attrition.
c. retention.
d. internal burnout.
When a speaker mentions the other causes in her or his speech and explains why this
cause, the cause presented in the speech, should be the focus, that speaker is using what
strategy?
a. inoculation
b. anticipatory argument
c. smoothing the road
d. none of the above
To limit message distortion, supervisors can
a. limit the number of people a message must travel through before it gets to you.
b. go to the source of the message for clarification.
c. keep communication channels open with subordinates and customers.
d. all of the above
