Businesses grant legitimate adjustments for two reasons: to protect themselves against
future damages and to satisfy their customers and retain their business.
a. True
b. False
Answer:
In the education section of your résumé, you should
a. list all college courses that you have taken to give the employer a complete picture.
b. include relevant seminars attended and workshops completed.
c. list only colleges where you have completed a degree or certificate program.
d. specify your high school and college GPAs.
Answer:
Which of the following is the best career objective for a résumé?
a. An entry-level position in the marketing area with a possibility of promotion
b. A challenging job at an organization that raises the bar in data security
c. Serving as a team player in a company where independent thinking is a top priority
d. An accounting position in which 10 years’ experience and a license as a CPA will
allow me to assist your company with payroll, employee benefits, and governmental tax
and records reporting
Answer:
The use of visual aids can increase the self-confidence of a speaker.
a. True
b. False
Answer:
After a job interview, you should always send a thank-you note, e-mail, or letter.
a. True
b. False
Answer:
Which of the following bad-news messages should be organized using the direct
strategy?
a. An announcement of changes in business services
b. A layoff notice for a long-time employee
c. A denial of benefits on an insurance claim to an angry customer
d. A notice of an unexpected plant closure to the city council and mayor
Answer:
When you give a speech without multimedia technology, you may need to prepare
notes. You should prepare these notes by writing major ideas
a. as single words.
b. in paragraph form.
c. in a complete sentence or two.
d. on a Kleenex so that your audience won’t know you have any notes.
Answer:
Most jobs today are found through referrals and person-to-person contacts.
a. True
b. False
Answer:
A weak Internet signal is an example of channel noise.
a. True
b. False
Answer:
Rational appeals are associated with reason and intellect; whereas, emotional appeals
relate to status, ego, and sensual feelings.
a. True
b. False
Answer:
Avoid the use of graphics in a report because graphics usually confuse readers.
a. True
b. False
Answer:
To save time, you should thoroughly proofread a document as you write it.
a. True
b. False
Answer:
When introductory dependent clauses precede independent clauses, they are always
followed by a comma.
a. True
b. False
Answer:
You can maximize recognition of your résumé by a tracking system if you use targeted
keywords and incorporate words from the advertisement or job description.
a. True
b. False
Answer:
Which sentence avoids redundant expressions?
a. It is absolutely essential that our accounting records are accurate.
b. Let’s not repeat our competitor’s mistakes.
c. Please refer back to the June financial statements.
d. I want to thank each and every stockholder.
Answer:
Yolanda must include a long table in a report she is preparing on employee Internet use.
What advice should she follow when creating the table?
a. Avoid distracting her readers with shading.
b. Place the table as close as possible to its text discussion.
c. Leave missing data blank.
d. Because the emphasis is on the data, avoid the use of headings for each row.
Answer:
A wiki is a Web-based tool that employs easy-to-use software to allow multiple users
collectively to create, access, and modify documents.
a. True
b. False
Answer:
To make your outgoing voice mail message more professional, use the
computer-generated voice that comes with most systems.
a. True
b. False
Answer:
How should you close an interview?
a. Briefly review your strengths, thank the interviewer, and ask what action will follow.
b. Be confident and say, This job sounds great! When do I start work?
c. Ask about salary and benefits.
d. Invite the interviewer to lunch.
Answer:
Which of the following statements about claims is most accurate?
a. If you expect that your claim will be granted, a letter or e-mail message is not
necessary.
b. Businesses will probably take a claim letter more seriously than an e-mail message or
a telephone call.
c. All claim messages should be written using the indirect strategy.
d. Smart businesses dislike receiving claim messages because it means they did
something wrong.
Answer:
If you are required to deliver bad news to your employees in person, the best technique
is to gather your information and deliver it off the cuff to appear sincere.
a. True
b. False
Answer:
Although a reasons-first approach and tactful tone preserve friendly relations with
customers, these techniques are not useful for bad-news messages inside an
organization.
a. True
b. False
Answer:
Which of the following is a benefit of a diverse work environment?
a. Being better ability to create the products desired by consumers
b. Experiencing fewer discrimination lawsuits, fewer union clashes, and less
government regulatory action
c. Improving employee relationships and increasing productivity
d. All are benefits of a diverse work environment.
Answer:
Unlike a business proposal, a formal business report presents findings and
recommendations based on research and data analysis.
a. True
b. False
Answer:
Which of the following is most acceptable for business writing?
a. Please think about the new insurance option.
b. Caltrek experienced a change in profits during the last fiscal year.
c. Retailers can expect to pay higher amounts for their goods and services.
d. Sheila will examine the job proposal carefully.
Answer:
How should a group leader keep a meeting progressing effectively?
a. Engage in most of the talking to ensure that the meeting ends on time.
c. Discourage members who monopolize the discussion.
d. Summarize only at the end of the meeting.
Answer:
A large part of your job-search strategy should be deciding what makes you special and
desirable in the job market. This introspective process is called
a. networking.
b. personal branding.
c. desired workplace behavior.
d. cognitive reflection.
Answer:
It is normal to experience some degree of stage fright when speaking before a group.
a. True
b. False
Answer:
Business communicators have many goals in conveying negative news. Which of the
following is not a goal in communicating negative news?
a. Explaining clearly and completely
b. Maintaining friendly relations
c. Being fair
d. Demonstrating the company’s superiority in the global marketplace
Answer:
Jackson is sending an e-mail message about an important upcoming meeting. Which of
the following represents the most effective subject line?
a. Urgent!
b. Our next staff meeting will be held on the 15th of August.
c. Please Attend Staff Meeting August 15
d. Please Read NOW
Answer: