Which of the following is one way to improve your cultural competency?
A) Strive for equality and avoid individualism
B) Be careful about applying the “Golden Rule”
C) Treat privacy and personal space with care
D) Follow the tenets of the official religion of the United States
E) Learn as much about the written language of other cultures as possible
Which of the following is one way an organization can cost-effectively adapt a website
for a global audience?
A) Translate each page
B) Use clear and specific links
C) Localize the homepage while leaving deeper pages in their original language
D) Develop detailed content in various languages
E) Use informative heading and summarize content
In a professional setting, when would the use of an emoticon be most appropriate?
A) When the communication is formal and internal
B) When you don’t want to hurt someone’s feeling
C) When it is neutral enough to send to all professionals
D) When the message is being sent to those outside the organization
E) When communicating with close colleagues
If a presentation takes place in a well-lit room, which type of color should be used for
the text when the slide background is light?
A) Bold
B) Bright
C) Light
D) Midrange
E) Dark
When you’re selecting people to participate in a survey, be sure to get a ________ of the
population you want to survey.
A) stratified sample
B) representative sample
C) cross-sectional sample
D) small sample
E) cohesive sample
The predefined layouts in presentation software
A) contain placeholders for specific slide elements such as titles and bulleted text.
B) allow you to automate your slide show.
C) allow you to add hyperlinks to your presentation.
D) let you see an entire batch of slides at once.
E) eliminate the need to create a chart or table from scratch.
When you have two or more similar ideas to express in writing, use parallelism to show
that the ideas
A) are related.
B) of similar importance.
C) are on the same level of generality.
D) all of the above.
If you have a great deal of detailed, specific information to present to allow users to
find specific data point values in decimal form, the best visual to use would be a
A) table.
B) pie chart.
C) diagram.
D) Gantt chart.
E) bar chart.
When would incorporating a table be most helpful to the reader?
A) When showing trends over time
B) When information is too difficult or tedious to read in the main text
C) When conducting regression analysis
D) When illustrating a process or procedure
E) When signifying spatial relationships
Which of these attributes makes podcasts more difficult to consume than textual
messages?
A) It is more difficult to move back and forth to find specific parts of the podcast
B) Podcasts take longer to record
C) Useful podcasts have to be at least 10 minutes long
D) Podcasts are often prepared scripts and are less open to interpretation
E) Audiences can be distracted by background elements such as color
How do overly long sentences affect the quality of the writing?
A) They over-qualify a sentence, making the writing more meaningful
B) They cause dissimilar construction for similar ideas and add interest
C) They cause nouns and verbs to have the wrong modifiers
D) They make the writing less effective by overdoing the idea of complex sentences
E) They can change verbs to nouns, making the writing less effective
When should legends be used in a visual?
A) When there is at least one series of data
B) When there is a discussion about the visual before the placement of it
C) When graphics are complex
D) When descriptive titles are used
E) When informative titles are used
Which of the following is an audio or video option for replacing newsletters, training
courses, and other communication activities?
A) Social networks
B) Content sharing sites
C) Wikis
D) Blogs
E) Podcasts
________ covers the expression of creative ideas such as documents, web content,
movies, musical compositions, lectures, and computer programs.
A) Copyright law
B) Trademark theory
C) Patent protection
D) Free-market case law
E) In-text citation use
When crafting a message, which of these is a good way to demonstrate empathy?
A) Address the company’s needs
B) Send the message using multiple channels
C) Address the audience’s needs
D) Use familiar images
E) Tell the audience why they should care
Community service activities should be listed in the ________ section of your rsum.
A) miscellaneous
B) activities and achievements
C) educational background
D) work experience
E) skills and accomplishments
If you expect your audience to disagree with you, use the 2 + 2 = 4 approach or the
yardstick approach to focus on
A) logical arguments.
B) your conclusions.
C) your recommendations.
D) feelings and opinions.
E) opinions from industry experts.
Compared to poorly written text, badly designed visuals are ________ to be noticed by
your audience.
A) less likely
B) more likely
C) just as likely
D) not likely
When is messaging the best choice for a sender?
A) When the message will need a thoughtful reply
B) When attempting to avoid overload problems
C) When security and privacy is important
D) When the information should be seen and acted on immediately
E) When nonverbal signals would enhance the message
Which of the following is the result of a survey that does NOT include equal samples of
the overall population?
A) Representative sampling
B) Violation of the Fair Use doctrine
C) A reference management tool must be used
D) Sampling bias
E) Variation in quantitative information
Which of the following is one difference between instant messaging for personal use
and business use?
A) Instant messaging for business should include acronyms that are common business
terms
B) Instant messaging for business is public
C) Instant messaging for business is more formal
D) Instant messaging for business is quick and informal
E) Instant messaging for business uses more slang
Which of the following is used to analyze the content of rsums in order to find
candidates that match the job description?
A) Networks
B) Job posting boards
C) Functional rsum skills
D) Applicant tracking systems
E) Application letters
The scope of a business message pertains to
A) a specific statement about the overall subject of the message.
B) the range of information you present to support your main idea.
C) the efforts you expend when you proofread the message.
D) the act of conveying the message through more than one informational cue.
What is the study of touch in a communications context?
A) Production quality
B) Balance
C) Haptics
D) Focus
E) Relevancy
If you start a company or become an executive in an established firm, you can expect to
spend the majority of your time
A) budgeting.
B) traveling.
C) communicating.
D) plying your trade.
All of the following EXCEPT ________ are advantages associated with delivering a
message using an oral medium and an in-person channel.
A) providing opportunity for immediate feedback
B) limiting nonverbal cues to voice inflections
C) expressing the emotion behind your message
D) expediting the resolution of misunderstandings
________ your blog makes it easier for readers to find what you’ve written about a
certain topic.
A) Labeling
B) Stamping
C) Synthesizing
D) Tagging
Which one of the following is NOT a dysfunctional team role?
A) Controlling
B) Diverting
C) Initiating
D) Withdrawing
A ________ is a form of line chart with a cumulative effect; all the lines add up to the
top line, which represents the total.
A) flow chart
B) scatter chart
C) bar chart
D) surface chart
E) table
Where should you explain the factors that led you to submit an unsolicited proposal,
such as conversations with members of the recipient’s organization?
A) In the body
B) In the preview section
C) In the close
D) In the summary section
E) In the introduction
Why do many employers prefer a chronological format for a rsum?
A) The rsum starts with the candidate’s strength
B) The rsum starts by clearly indicating what position is being applied for
C) The professional history is clear and easy to follow
D) Personal interests and goals are usually right up front
E) They are most effective when using keyword searches
