Which of the following is an advantage of messaging over email?
A) Messaging functions on an open system
B) Anyone can participate in messaging
C) Messaging is better for conversational exchanges
D) There are no centralized control mechanisms for security threats on messaging
systems
E) Alerts can be set up to let the receiver know about incoming messages
As an integral part of your presentation strategy, use printed handouts to
A) rouse the audience to action.
B) establish the emotional tone of your message.
C) paint the big picture by connecting major ideas.
D) provide supporting details for the audience to consume at their own speed.
E) review highlights of the presentation.
How should a candidate use a mobile device to extend the information in a rsum?
A) To instant message a potential hiring manager
B) To enhance the personal brand on an online portfolio
C) To indicate eagerness for the job by being available at all times
D) To instantly reply to any queries about the rsum
E) To embed links in a rsum that can lead an employer to other sites
Which of the following should be included to quickly show the reader what you can
deliver to the organization?
A) Qualifications summary
B) Career objective
C) Action verbs
D) Career summary
E) Essential keywords
Conducting successful virtual meetings requires ________ before the meeting and
________ during the meeting.
A) less planning; less diligence
B) more planning; more diligence
C) less planning; more diligence
D) more planning; less diligence
The ________ of websites makes them more difficult to plan and organize than
virtually any other type of communication.
A) linear nature
B) versatility
C) objectivity
D) narrow scope
Business communicators can use visual parallelism to promote ________ among all the
visuals in a document.
A) duality
B) contrast
C) variety
D) consistency
E) gestural additions
Effective paragraphs are both ________ (focused on a single idea)
and ________ (organized logically).
A) brief; constrained
B) intense; systematic
C) unified; coherent
D) dense; collated
Which of the following is the most important to cover in the close of a meeting?
A) Remind participants what follow-up work is needed
B) Use a mobile device to send minute notes
C) Close out work on unrelated tasks
D) Ask for input from those who have not participated in the meeting yet
E) Set the date for the next meeting
The detailed proof needed to support your conclusions and recommendations should
appear in the ________ of your report.
A) opening
B) body
C) close
D) appendix
E) summary
A manager is using the ________ when he or she “walks-around” to chat with
employees face-to-face, seek input, answer questions, and interpret important business
events and trends.
A) oral medium, digital channel
B) visual medium, oral channel
C) visual medium, in-person channel
D) oral medium, in-person channel
Which of the following should be included in an RFP to tell people how to respond and
who can answer further questions?
A) Decision criteria
B) Proposal requirements
C) Submission and contact information
D) Requirements
E) Project description
Examples of ethical lapses to avoid in business visuals include all of the following
EXCEPT
A) including photos that play on racial or gender stereotypes.
B) expanding the detail of a graphic in order to make it more readable.
C) altering photos or graphs to hide information that could make you look bad.
D) distorting the axes on a line chart to make sales look like they have increased
significantly over previous years.
Which of the following should be included in a problem statement?
A) The decision or conclusion that is the focus of the research
B) The scope of the project
C) The potential recommendations that will be proven
D) The probable response of the audience
E) The specific information you need to find
According to your textbook, lines of text that are justified are
A) set flush or aligned vertically on both the right and left.
B) presented in bold and italics.
C) set flush left and ragged on the right.
D) set flush right and ragged on the left.
In a ________, your goal may be nothing more than convincing your audience to
re-examine long-held opinions or admit the possibility of new ways of thinking.
A) persuasive retrenchment
B) persuasive presentation of ideas
C) persuasive request for action
D) persuasive claim or request for adjustment
E) persuasive statement of truths
Which of the following will help the audience leave with the message clearly in mind?
A) Summarize key ideas
B) Anticipate and answer audience questions
C) Leave the audience wanting to know more
D) Explain the relationship between ideas
E) Ask for opinions
Instinctively, when you develop a message, how is it encoded?
A) Based on your assumptions about the receiver’s culture
B) Based on your own culture
C) Based on time and space
D) Based on technology
E) Based on levels of understanding of the subject matter
Which of the following can help show your problem solving and project management
skills on your rsum even when you don’t have much paid work experience?
A) Trade shows
B) Networking
C) Blogging
D) Volunteering
E) Utilizing mobile apps for the job search
When is your message ready to be distributed?
A) As soon as it is written
B) After one round of proofreading
C) After the production process is complete
D) When the distribution method is chosen
E) After it has been redesigned for mobile devices
In describing activities and achievements on your rsum, you should
A) use mild exaggerations—everyone else does, so you’ll be at an unfair disadvantage if
you don’t.
B) include information that makes you a more attractive job candidate.
C) use significant amounts of jargon and technical terms.
D) leave out any awards you’ve won unless they are specifically relevant to your current
career objective.
E) emphasize those that were most important to you.
Which of the following is a neutral statement that establishes common ground with the
reader without revealing the main idea of the message?
A) Ethics statement
B) Obscuring
C) Audience orientation
D) Close
E) Buffer
Which of the following is an advantage of using secondary research?
A) You can determine how others feel about the issue
B) It can save time and money
C) You can skew data to fit your needs
D) There are no intellectual property rights to worry about
E) You never have to pay to access the data
When you’re appraising employee performance, ________ to support any decisions that
need to be made about pay, promotions, or termination.
A) write down your frustrations
B) document performance problems
C) evaluate each employee differently
D) focus on each employee’s faults and shortcomings
E) focus only on the most recent activities of the employee
How can you prepare to interact with people from another culture?
A) Stay away from their personal space
B) Study the culture in advance
C) Increase the use of communication technologies
D) Expect them to make an effort to conform to social norms
E) Understand their role in society
When adapting graphics for slides
A) reduce the amount of detail.
B) use full numbers, such as 2015, rather than ’15.
C) avoid using arrows or boldface type.
D) don’t use more than eight or nine graph lines.
E) use light, subtle colors
Which type of information does NOT need to be cited?
A) Conversations with experts
B) Google search results
C) Common knowledge
D) Anything paraphrased or summarized
E) Ideas taken from someone else
Messages of ________ recognize the contributions of employees or business associates.
A) salutation
B) recognizance
C) coalition
D) appreciation
E) goodwill
Which of the following statements about overhead transparencies is FALSE?
A) They can be easy to create.
B) The are easy to edit and update.
C) You can write on them during a presentation.
D) They don’t require high-tech presentation equipment.
What does “quality of hire” mean to employers?
A) The amount of risk involved in each new hire
B) The potential for long-term growth of a new hire
C) How closely a new hire meets the company’s needs
D) How many of the new hires’ skill sets can be used immediately
E) The number of new hires compared to the number of job openings
Why is it important to keep visuals simple, especially in terms of design choices?
A) Presentation software cannot read all fonts
B) Special effects will increase the audience’s interest
C) There is less chance of distraction for the audience
D) There is less likelihood the audience will copy the visuals, protecting your
ownership
E) You can add on to them during the presentation, based on audience needs
Which of the following is an advantage of using Prezis in a presentation?
A) They are less dynamic than conventional slides
B) They can be used for linear and nonlinear presentations
C) They are more flexible during the presentation
D) They include more design options
E) They eliminate the need for other media elements, such as video
A ________ is a type of chart that uses symbols instead of words or numbers to portray
data.
A) pixel track
B) bubble matrix
C) pictogram
D) symbiosis
E) tag cloud