Which of the following steps will help ensure nothing is overlooked when determining
a schedule for the production of a report or proposal?
A) Identify the information the audience will be most interested in
B) Know the goal of the report or proposal
C) Determine the timeframe and scope of the project
D) Create a work plan
E) Gather all relevant data before beginning
When writing to accept a job offer, include all of the following EXCEPT ________ in
your message.
A) saying that you look forward to reporting for work
B) identifying the job you’re accepting
C) negotiating the job’s salary and benefits
D) accepting the position and expressing thanks
When working with people from other cultures, which of the following will help ensure
proper etiquette in social settings?
A) Don’t shake hands unless invited to
B) Introduce yourself with a humorous comment
C) Explain your role in the organization
D) Learn about the customs of the other cultures
E) Invite the group to dinner and cocktails to learn more about each other
Which of the following should be incorporated into a rsum to quantify your claims?
A) Concrete proof
B) Action verbs
C) Accomplishments
D) A summary
E) Examples of industry knowledge
Which of the following is one of the goals of responding to a request when a sale is
involved?
A) Eliminate any resale information
B) Respond and answer all questions
C) Provide simple yes or no responses
D) Avoid a specific response to any complaints
E) Explain third party relationships
How can good organizational techniques save the audience time?
A) By eliminating emotionally charged ideas
B) By presenting evidence before the main idea
C) By understanding audience preferences
D) By using a medium that creates urgency
E) By making the message brief and efficient
During ________, the interviewer will adapt the line of questioning according to the
answers you give and the questions you ask.
A) a stress interview
B) a working interview
C) a situational interview
D) an open-ended interview
E) a panel interview
How can a communicator intentionally influence messages using vocal characteristics?
A) By controlling pitch, pace, and stress
B) By adopting their style to match those whom they wish to impress
C) By supporting the message with touch that conveys warmth and reassurance
D) By asserting authority and implying intimacy
E) By demonstrating their own importance or disregard for others
As stated in your textbook, effective report content is accurate. Therefore, information
presented in the report
A) should be positive.
B) must be easy to find.
C) should be relatively precise.
D) must be factually correct.
E) must include all alternatives.
Which of the following would allow a presenter to integrate social media into the
presentation process?
A) Monitor and ask for feedback
B) Review comments to improve the presentation
C) Establish expectations with the audience
D) Create a website for the presentation
E) Preview study materials ahead of time
Which of the following is an indication of the validity of a survey?
A) It measures what it intended to measure.
B) There are a sufficient number or representative participants.
C) Identical results are produced repeatedly.
D) A representative population sample is used.
E) The survey is adaptive.
The term ________ includes an appreciation for cultural differences that affect
communication and the ability to adjust one’s style when communicating across
cultures.
A) cultural intuition
B) cultural insight
C) cultural competency
D) cultural dexterity
The best approach to preparing a rsum is to
A) spend a lot of time creating it, and then send the same version to all prospective
employers.
B) learn as much as you can about who may be reading it and be sure to meet their
needs.
C) keep it general, brief, and nonspecific.
D) use two or three pages so you can include detail.
E) be as unique as possible in order to stand out from others.
During the revision process, when does it make the most sense to review the
organization of a message?
A) After you have verified that you have the right content
B) Right before printing or sending, as a final quality check
C) While you are reviewing technical issues such as typeface selection
D) After you replace all the headings
E) During proofreading
Which of the following approaches to conflict will allow all sides to satisfy at least part
of their goals, and minimize losses for everyone?
A) Brainstorming
B) Groupthink
C) Win-win
D) Win-lose
E) Lose-lose
Which one of the following is a planning step in creating effective email messages?
A) Following company email guidelines and policies
B) Double-checking your recipient list before sending your message
C) Creating informative subject lines that clarify the purpose of your message
D) Deciding whether to mark your message as “urgent”
Which of the following is necessary for the completion of the performance appraisal
writing process, so that decisions about pay, promotion, or termination can be made?
A) Objective voice
B) Identifying opportunities for improvement
C) Up-to-date job descriptions
D) Coaching
E) Documentation
Which of the following is an advantage of sending a file in a PDF format?
A) It is less expensive than all other digital methods
B) PDF files are more immune to viruses than some other options
C) A PDF guarantees message privacy
D) It is less secure and therefore easier for recipients to open
E) PDFs are the only way to send graphics over digital networks
How can a writer best convey the “you” attitude?
A) Use the word “you” as often as possible
B) Demonstrate genuine interest in the audience’s need
C) Explain exactly what the audience needs to do to comply with the message
D) Single out the reader’s achievements and why you want to do business with him or
her
E) Create an emotional reaction in the reader
Which of the following is an advantage of researching an organization’s operations,
market, and challenges?
A) You might find the company is unstable and you don’t want to work there
B) You will learn a brief history of the organization
C) You can demonstrate your interest in the company and be identified as a professional
who understands analysis
D) You can learn more about travel and relocation opportunities
E) You can better define potential career paths
Which of the following should be defined before shaping the direction and content of
the meeting?
A) Purpose
B) Participants
C) Venue
D) Time
E) Agenda
If you use the impersonal journalism style to write a business message, your tone will
not be
A) objective.
B) unemotional.
C) conversational.
D) businesslike.
How can email overload be prevented in the planning process?
A) By restricting the number of messages allowed per day
B) By including personal email with business emails
C) By making sure each message has a valid, business-related purpose
D) By asking for immediate responses
E) By only using email for sensitive content
When you’re introducing a presentation, include a(n) ________ to help your audience
understand the structure and content of your message.
A) catalogue of sources
B) preview section
C) bimodal transition
D) contextual pattern
E) executive summary
Which of the following is an advantage to using the three-step writing process when
creating reports?
A) The report can be used for internal and external audiences
B) An analytical report can be easily converted to a proposal
C) The purpose will be easier to define
D) There will not be a need to develop a statement of purpose
E) Less time is needed to write an effective report
What are the variety of behaviors, manners, and habits used in the workplace referred to
as?
A) Grooming
B) Professionalism
C) Nonverbal skills
D) Etiquette
E) Cues
When writing persuasive messages, one way to avoid faulty logic is to
A) avoid induction.
B) avoid deduction.
C) avoid praising your opponent.
D) avoid hasty generalizations.
E) avoid precise terms.
Which of the following is one thing organizations do to relieve the burden on
employees of having to learn multiple cultures in depth?
A) Expect each employee to learn a new language
B) Provide a general overview of cultures around the world
C) Appoint regional specialists
D) Incorporate translation software to communication systems
E) Teach employees standards of American culture
Which of the following should be emphasized in the text when introducing and
describing a visual?
A) The data
B) The main point of the visual’s message
C) How the audience will use the data
D) Problems with the data
E) How to follow the forecasting pattern in the data
Which of the following should be in the opening section of a routine or positive
message?
A) A detailed explanation
B) Justification of the news
C) The main idea
D) An indication of the benefits to the reader
E) A copy of needed documentation
List at least three guidelines that can help you avoid being accused of defamation.
Discuss the difference between constructive and destructive feedback and include
suggestions for making feedback more meaningful.
How should the close of a positive or routine message be handled if there is follow-up
action needed?
Discuss how a visual medium and a digital channel can create a more effective
message.
In a formal proposal, how do you determine the organizational approach to use in the
letter of transmittal?
Discuss the area of focus for a summary in a research report.
Explain how to include keywords that will attract prospective employers to your rsum
and how to select those keywords.
Discuss the advantages of face-to-face interviews and focus groups.
What is content curation? What is its potential effect on business communication?
Discuss ways to develop a good persuasive claim.
List and briefly explain six strategies for holding your audience’s attention during a
business presentation.
Why is it important to select the right typeface for a business message?
What four guidelines should you follow in writing effective closings to negative
messages?
Discuss how to become a valuable wiki contributor.
What is meant by the expression “The Internet of Things (IoT)”?
What six tasks do you need to complete to prepare for a successful job interview?
Should you use the word “I” in your rsum? Why or why not?