Chapter 09: Electronic Commerce Software
1. In the context of doing business online, midsize and smaller companies religiously use self-hosting services.
a.
True
b.
False
False
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2. With dedicated hosting, the client shares the server with other clients of the service provider.
a.
True
b.
False
False
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3. Electronic commerce sites vary greatly in terms of size, purpose, audience, and other factors.
a.
True
b.
False
True
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4. In a co-location service, the client installs its own software and maintains the server.
a.
True
b.
False
True
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5. The key functions of a basic electronic commerce Web site are catalog display, shopping cart capabilities, and
transaction processing.
a.
True
b.
False
True
6. Web stores never use the same department names as their physical counterparts.
a.
True
b.
False
False
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7. As in a physical store, merchandise in an online store can be grouped within logical departments to make locating an
item simpler.
a.
True
b.
False
True
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8. Large sites with many products can provide a search engine that allows customers to enter descriptive search terms so
that they can quickly find the Web page containing what they want to purchase.
a.
True
b.
False
True
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9. Shopping cart software at some Web sites allows the customer to fill a shopping cart with purchases, put the cart in
virtual storage, and come back days later to confirm and pay for the purchases.
a.
True
b.
False
True
1
Easy
1
Easy
09.02
Bloom’s: Knowledge
10. MySQL, which is maintained by a community of programmers on the Web, is closed-source software.
a.
True
b.
False
False
1
Easy
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11. The entire cost of a middleware implementation is the cost of the software itself.
a.
True
b.
False
False
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12. Page-based application systems are easily revised and updated.
a.
True
b.
False
False
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Easy
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13. Yahoo! offers its commerce services, which include site design, an online payment function, order processing and
shipping, and marketing programs, which are described on its Yahoo! Small Business Ecommerce Web page.
a.
True
b.
False
True
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14. Mall-style commerce service providers charge a high monthly fee.
a.
True
b.
False
False
1
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15. Midrange software traditionally does not offer connectivity to database systems that store inventory information.
a.
True
b.
False
False
1
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16. Commerce sites with minimal needs can use externally hosted stores that provide software tools to build an online
store on a host’s site.
a.
True
b.
False
True
1
Easy
13.05
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17. Commerce service providers (CSPs) offer free or low-cost electronic commerce software for building online
business sites hosted on the CSP’s server.
a.
True
b.
False
True
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18. IBM WebSphere software components include catalog management tools for both B2B and B2C operations.
a.
True
b.
False
Chapter 09: Electronic Commerce Software
True
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19. A small commerce site can have a very simple static catalog.
a.
True
b.
False
True
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20. The term “enterprise” is used in information systems to describe a system that serves multiple locations or divisions of
one company and encompasses all areas of the business or enterprise.
a.
True
b.
False
True
1
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21. IBM and Oracle provide content management software as components in other enterprise software packages.
a.
True
b.
False
True
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22. Knowledge management software helps companies preserve the knowledge gained through the use of information so
that future users can benefit from the learning of current users.
a.
True
b.
False
True
1
Easy
23. Supply chain management planning software helps companies develop coordinated demand forecasts using
information from each participant in the supply chain.
a.
True
b.
False
True
1
Easy
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24. Supply chain management software performs two general types of functions: planning and execution.
a.
True
b.
False
True
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25. All companies create their own customer relations management software using outside consultants and their own IT
staffs.
a.
True
b.
False
False
1
Easy
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26. _____ often offer Web server management and rent application software to businesses.
Middleware vendors
b.
Enterprise resource planning vendors
Database providers
d.
Commerce service providers
d
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27. Commerce service providers are also called _____ service providers.
hosting
b.
managed
incubating
d.
liaisoning
b
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28. A _____ is a listing of goods and services.
tier
b.
bug
catalog
d.
code
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29. In the early days of electronic commerce, shoppers selected items they wanted to purchase by filling out online forms
which required a shopper to _____.
manually enter product descriptions
b.
place items into a shopping cart
enter into a video chat with the vendor
d.
e-mail credit card information
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30. In a shopping cart, clicking the checkout button usually displays a screen that asks for _____ and shipping
information.
stocking
b.
ordering
billing
d.
sourcing
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31. HTTP messaging is a(n) _____ system which does not retain information from one transmission or session to another,
thus shopping cart software must store information about specific shoppers and their purchases.
Chapter 09: Electronic Commerce Software
stateless
b.
blocked
unverifiable
d.
unidentifiable
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32. One way the shopping cart software stores information about specific shoppers and their purchases is by creating
_____.
Web logs
b.
cookies
IP addresses
d.
filters
b
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33. _____ occurs when the shopper proceeds to the virtual checkout counter by clicking a checkout button.
Debugging
b.
Catalog display
Transcription
d.
Transaction processing
d
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34. Large information systems that store the same data in many different physical locations are commonly called _____
information systems.
centralized
b.
distributed
stack-based
d.
server-centric
b
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35. Application servers are usually grouped into two types: page-based and _____ systems.
server-based
b.
component-based
script-based
d.
group-based
b
36. A program transferring information from order entry systems in several different divisions to a single
accounts receivable is an example of _____.
application integration
b.
data mining
co-location
d.
interoperability
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Bloom’s: Application
37. A _____ application system separates the presentation logic from the business logic.
page-based
b.
JSP-based
component-based
d.
PHP-based
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38. _____ software packages are business systems that integrate all facets of a business, including accounting, logistics,
manufacturing, marketing, planning, project management, and treasury functions.
Enterprise resource planning
b.
Supply chain management
Data services
d.
Customer relationship management
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39. In the context of electronic commerce, ERP is the acronym for _____.
electronic record processing
b.
enterprise resource planning
enterprise record provider
d.
electronic resource provider
b
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40. The W3C defines _____ as software systems that support interoperable machine-to-machine interaction over a
network.
offline transactions
b.
Web services
credit transactions
d.
programming languages
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41. _____ is a message-passing protocol that defines how to send marked-up data from one software application to
another across a network.
File Transfer Protocol
b.
Encryption Protocol
Hypertext Transfer Protocol
d.
Simple Object Access Protocol
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42. _____ is used to describe the characteristics of the logic units that make up specific Web services.
Web Services Description Language
b.
Universal Description, Discovery, and Integration Specification
Representational State Transfer
d.
Simple Object Access Protocol
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43. _____ provide small businesses with a basic Web site, online store design tools, storefront templates, and an easy-to–
use interface.
Mall-style CSPs
b.
Basic CSPs
Suppliers of enterprise-class products
d.
Suppliers of Web development tools
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Bloom’s: Knowledge
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Bloom’s: Knowledge
44. _____ helps companies control the large amounts of text, graphics, and media files that have become crucial to doing
business.
Content management software
b.
Supply chain management software
Operations management software
d.
Inventory tracking software
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45. A _____ stores the information about items in a database, usually on a separate computer that is accessible to the
server that is running the Web site itself.
shopping cart software
b.
transaction processing software
dynamic catalog
d.
middleware
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46. WebSphere Commerce Professional, a family of electronic commerce packages, is produced by _____.
Microsoft
b.
Intel
Oracle
d.
IBM
d
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47. Enterprise-class electronic commerce software:
provides tools for supporting purchase activities.
b.
is restricted to small online businesses.
requires a single computer to operate.
d.
runs devoid of a Web server system.
1
Moderate
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48. _____ software typically provides tools for linking to and supporting supply activities.
Enterprise-class
b.
Content management
Chapter 09: Electronic Commerce Software
Web hosting
d.
Knowledge management
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49. _____ is an example of an enterprise-class electronic software.
Microsoft COM
b.
Sales Cart
Oracle E-Business Suite
d.
Common Object Request Broker Architecture
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50. Which of the following statements is true of knowledge management software?
It helps an organization put away outdated
information.
b.
It enhances the ability of users to collaborate among
themselves.
It does not include tools that read electronic
documents.
d.
It does not provide users with a search functionality.
b
Moderate
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51. _____ provide Internet access to companies and individuals.
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52. The approach in which companies use their own servers and server software to do business online is known as _____.
Easy
53. _____ hosting means that the client’s Web site is on a server that hosts other Web sites simultaneously and is operated
by the service provider at its location.
54. A(n) _____ is a software that makes it easy for users to enter, edit, update, and retrieve information in the database.
55. The databases within the distributed information systems are known as _____.
56. The best hosting services provide Web server hardware and software combinations that are _____, which means they
can be adapted to meet changing requirements when their clients grow.
57. A(n) _____ is a simple list written in Hyper Text Markup Language, HTML, that appears on a Web page or a series of
Web pages.
58. A(n) _____ is a computer that takes the request messages received by the Web server and runs application programs
that perform some kind of action based on the contents of the request messages.
application server
Bloom’s: Knowledge
59. A(n) _____ is a collection of information that is stored on a computer in a highly structured way.
Bloom’s: Knowledge
60. The rules a business establishes about its database structure, which are carefully thought out and take into account how
the company does business are known as its _____.
business rules
Bloom’s: Knowledge
61. Making a company’s information systems work together is called _____.
62. The rules used in business based on which the actions that the application server software performs are determined are
known as _____.
business logic
Bloom’s: Knowledge
63. _____ application systems return pages generated by scripts that include the rules for presenting data on the Web page
with the business logic.
Chapter 09: Electronic Commerce Software
64. Oracle and SAP are two major _____ vendors.
65. A general name for the ways programs interconnect with each other is _____.
66. _____ uses simpler structures than SOAP protocols, often including an XML- or XHTML-tagged data set to
implement Web services.
67. The design used by Web services that are built on the Representational State Transfer model is known as _____.
68. In the context of Web Services Specifications, the _____ works as a sort of address book to identify the locations of
Web services and their associated Web Services Description Language descriptions.
69. A principle called _____ describes the way the Web uses networking architecture to identify and locate Web pages
and the elements that make up those Web pages.
70. Atom Publishing Protocol, which simplifies blog publishing, is a(n) _____ application.
71. _____ is an open-source database product developed and maintained by a community of programmers on the Web.
72. The common format of the programs written for machine-to–machine communication using Web services was
originally _____.
73. The _____ function of supply chain management software helps with tasks such as warehouse and transportation
management.
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74. The ways programs interconnect with each other over the Web are called as _____.
Bloom’s: Knowledge
75. The practice of replacing a company’s investment in computing equipment by selling Internet-based access to its own
computing hardware and software is called _____.
cloud computing
Bloom’s: Knowledge
76. What is the difference between shared hosting and dedicated hosting?
the server with other clients of the service provider.
Bloom’s: Comprehension
77. List at least five software components that large and complex electronic commerce sites can include in addition to a
catalog display, shopping cart capabilities, and transaction processing.
Bloom’s: Knowledge
Chapter 09: Electronic Commerce Software
78. What is the difference between a static catalog and a dynamic catalog?
79. What are the benefits of using a mall-style commerce service provider or a mall-style CSP ? What are the costs
associated with them?
80. What is the purpose of supply chain management software?