125. Bob White was assigned to a senior employee responsible for instructing new computer programmers. Because of
this senior employee‘s instruction, White gained hands-on experience under normal working conditions. Bob
experienced training.
a. simulation
b. classroom
c. seminar
d. on–the-job
e. role-playing
126. American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site.
Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some
departments. By doing this, American Airlines offered training for some jobs.
a. simulation
b. classroom
c. seminar
d. on–the-job
e. role-playing
127. A training method by which a trainee learns by working with an experienced employee is called
a. simulation training.
b. role–playing.
c. on–the-job training.
d. classroom teaching.
e. seminars.
128. A performance appraisal serves all of the following purposes except which of the following?
a. It lets workers know how well they are doing.
b. It allows the employee to see where he or she ranks against all the other employees in the company.
c. It provides an effective basis for distributing rewards.
d. It lets workers know how they can do better in the future.
e. It helps the organization monitor its employee selection, training, and development activities.
129. The key to successful training and development programs is to
a. be sure they are worth the time taken to conduct them.
b. be sure that the employees participating in them actually need that specific training.
c. go into the training session with a range of possible, but all positive, outcomes.
d. clearly state the objective to be achieved and be sure that the objective is measurable.
e. be sure the employees participating are aware that they will be evaluated at the end of the session.
130. Upper management needs to know the results of training evaluations because
a. only top managers should know the results.
b. the results may be the basis for making decisions about the training program itself.
c. training is inexpensive.
d. all training is cost effective.
e. all employees need training.
131. evaluation methods use some measurable quantity as the basis for assessing performance.
a. Appraisal
b. Judgmental
c. MBA
d. Objective
e. Feedback
132. Assessing employees’ performance levels to make objective personnel decisions is accomplished by
a. performance appraisals.
b. skills inventories.
c. training and development.
d. job evaluations.
e. job analyses.
133. Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour
worked. This is a(n) appraisal method.
a. objective
b. judgmental
c. subjective
d. performance-based
e. time-consuming
134. If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over
last year, she is being appraised using which type of method?
a. Subjective
b. Judgmental
c. Objective
d. Quantitative
e. Qualitative
135. After six months with the company, Betty’s performance was evaluated by a graphic rating form. The ratings for
each statement were added together to obtain her total score. In comparison with the other five employees in her
unit, Betty received a very good performance appraisal. Betty experienced a(n) appraisal method.
a. objective
b. external
c. internal
d. judgmental
e. infrequently used
136. Global Industries has just issued new appraisal forms to all managers. The company has requested that each
subordinate be rated according to how closely the appraisal describes the employee. One statement reads, “This
employee is never late for work.” The employee would be given a rating of any number from 1 (strongly agree) to 5
(strongly disagree). Global Industries’ new form is an example of a(n) appraisal method.
a. external
b. objective
c. judgmental
d. internal
e. infrequently used
137. Mr. Pines thought Ms. Smith was the ideal employee. Smith was an impressive person and attended all social
functions of the company. However, during the past year she had trouble meeting sales quotas. Nevertheless, on
her performance appraisal, Pines rated Smith as one of the top salespeople. On hearing this, other salespeople
complained that Pines must guard against in rating Smith.
a. allowing poor performance on one activity to influence his overall judgment
b. allowing recent performance to be overemphasized
c. discriminating on the basis of gender
d. overemphasizing some issues and underemphasizing others
e. discriminating on the basis of race and age
138. Mr. Cole was due to give evaluations of his company‘s top managers in a few days. He had heard little from Tom
Wilson, one of his sales managers, for the past eleven months. On looking over Tom‘s progress record, Cole saw
that Tom usually met his monthly goals. Nevertheless, he was not an outstanding employee. However, this month
Tom had submitted a marketing idea that tripled sales for five slow–moving products. When asked to name the
outstanding sales manager of the year, Cole could not think of a person more worthy than Tom. Disappointed that
they were overlooked, several top managers complained that, in his decision, Cole was
a. allowing poor performance on one activity to influence his overall judgment.
b. allowing recent performance to be overemphasized.
c. discriminating on the basis of gender.
d. overemphasizing some issues and underemphasizing others.
e. discriminating on the basis of race and age.
139. Soon after an employee was appraised, Steve Cohen discussed the results, explaining the basis for presenting
rewards and telling the employee how to improve performance. In so doing, Cohen is providing
a. performance feedback.
b. employee training.
c. job evaluation.
d. job analysis.
e. management development.
140. There are three forms of performance feedback interviews. In the tell-and-sell approach, the
a. employee tells his superior how he thinks he has performed and tries to sell the superior on how great he is.
b. employee listens as the superior tells him how bad his performance over the past year has been, and then the
superior attempts to get him to agree to leave the company.
c. superior tells the employee what his perception of the employee’s performance has been, and then the
employee tries to sell him on his view of his own performance.
d. superior tells the employee how great his performance has been, and then the superior tries to sell him on
accepting a position in another department of the company.
e. superior tells the employee how good or bad the employee’s performance has been and then attempts to
persuade the employee to accept this evaluation.
141. Of the different forms of performance feedback interviews, which is the one whereby both the superior and the
employee conduct an appraisal on that employee?
a. Tell-and-sell
b. Problem–solving
c. Objective
d. Tell–and–listen
e. Judgmental
142. The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and
a. objective.
b. problem-solving.
c. judgmental.
d. MBO.
e. self-evaluative.
143. What is the problem-solving approach to performance feedback interviews?
a. This type of approach allows the employee to give herself her own performance evaluation and to set her
own goals while discussing them with her superior.
b. In this type of interview, the employee may come to the superior at any time and ask how she is doing and
express any problems she is having so that they might come up with solutions together.
c. This is when the superior has only negative results of a performance appraisal to discuss with her employee.
Thus, they spend a great deal of time coming up with solutions to the many problems the employee is having.
d. In this approach, the superior conveys both the good and bad aspects of the appraisal with the employee, and
she then offers the employee solutions for the areas needing improvement.
e. In this type of interview, the superior tells the employee what has been right and wrong, she gives the
employee a chance to respond, and then they come up with agreed–upon solutions to the problems at hand.
144. If the superior’s job with a particular employee during a performance appraisal is simply to sit and listen and then
have open dialogue about all that the employee has shared, what type of performance appraisal interview is this?
a. Tell-and-listen
b. Problem–solving
c. Tell-and-sell
d. Objective
e. Judgmental
145. Although he is aware that Tim‘s performance over the past year has not been quite up to standards, Jeff, his
superior, left the impression on Tim after a performance appraisal interview that he is doing a great job and to keep
up the good work. Jeff has a problem with
a. pointing out flaws in people.
b. verbally communicating with people.
c. discussing negative aspects of appraisals that may cause some discomfort for both parties.
d. being honest with people.
e. seeing the negative side of people because he is very optimistic and only sees good in people.
146. Performance feedback is most effective when managers
a. communicate tactfully and honestly with employees being appraised.
b. stress the feedback interview more than the evaluation interview.
c. stress positive performance and downplay negative performance.
d. stress the evaluation interview more than the feedback interview.
e. evaluate their subordinates on a daily basis.
147. Legislation regarding HRM practices has been passed mainly to
a. promote job safety and to protect the rights of employers.
b. benefit politicians by decreasing unemployment, thus making them look good.
c. put small businesses that cannot afford to follow all the guidelines and policies set forth by government out of
work.
d. ensure that men and women are paid equally for equal work.
e. protect the rights of employees, promote job safety, and eliminate discrimination in the workplace.
148. The Equal Pay Act applies directly to
a. discrimination based on age.
b. selection and promotion.
c. employee health and safety.
d. equal pay for equal work.
e. relations between a firm and a union.
149. Which of the following laws of the 1930s, 1960s, and 1970s was enacted to enforce the same rate of pay for similar
effort, skill, and responsibility in a job position?
a. The Fair Labor Standards Act
b. The Equal Pay Act
c. The Civil Rights Act
d. The Employee Retirement Income Security Act
e. The National Labor Relations Act
150. Suppose DynaScan, makers of LED–based digital signage, found that women could assemble more signage parts
than men during a shift. Therefore, women would be paid a higher weekly salary than men. This would be legal
because
a. there is a difference in gender of the workers.
b. there is a difference in performance.
c. telephone assembly falls into a protected category under the Federal Communications Act of 1933.
d. the women are paid more than the men rather than the other way around.
e. none of the above; this is illegal under the Equal Pay Act.
151. Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the
following except
a. age.
b. sex.
c. race.
d. color.
e. religion.
152. The Age Discrimination in Employment Act of 1967 and its amended version in 1986 apply directly to
a. wages.
b. equal pay for equal work.
c. selection and promotion.
d. employee health and safety.
e. discrimination based on age.
153. A government agency has assigned a staff member to investigate complaints about employment discrimination at
XYZ Corporation. The staff person probably works for the
a. EEOC.
b. NLRB.
c. OSHA.
d. FTC.
e. EPA.
154. A large manufacturing company has found that younger employees tend to have fewer medical problems than
workers over 40. Therefore, management decided to hire only workers under 40 to reduce company health
insurance costs. This is illegal under the
a. Civil Rights Act of 1964.
b. Occupational Safety and Health Act.
c. Age Discrimination in Employment Act.
d. Equal Pay Act.
e. Older Workers Equal Employment Opportunity Act.
155. When the American Telephone and Telegraph Company (AT&T) was recently building a new, multistory complex
in downtown Kansas City, the work site was probably inspected for hazardous conditions by personnel from the
a. National Transportation Safety Board.
b. National Labor Safety Board.
c. National Fire Safety Training School.
d. Occupational Safety and Health Administration.
e. Federal Communications Commission.
156. The act that OSHA was created to enforce is the Act.
a. National Labor Relations
b. Occupational Safety and Health
c. Employee Retirement Income Security
d. Age Discrimination in Employment
e. 1964 Civil Rights
157. The recent act that requires an organization with fifty or more employees to make health insurance available to
employees or pay an assessment so employees can purchase their own health insurance is known as the Act.
a. Family and Medical Leave
b. Affordable Care
c. Occupational Safety and Health
d. Worker Adjustment and Health
e. National Labor Relations
158. The executive orders that prescribe that employers actively encourage job applications from members of minority
groups and hire qualified employees from minority groups that are not fully represented in their organization is
known as .
a. Title VII of the Civil Rights Act of 1964
b. affirmative action
c. Age Discrimination in Employment Act
d. Fair Labor Standards Act
e. Affirmative Diversity
159. Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example
of reasonable accommodation?
a. Company-provided lodging for the disabled
b. Company–provided transportation for the blind
c. Additional paid vacation for the mentally ill
d. Sign language interpreters for the deaf
e. Personal assistants for the disabled
160. After informing his employer that he had cancer, Maury was abruptly fired. The federal legislation that prohibits
discrimination against qualified individuals with disabilities is
a. the Fair Labor Standards Act.
b. the Americans with Disabilities Act.
c. the Equal Pay Act.
d. Title VII of the Civil Rights Act of 1964.
e. the National Labor Relations Act.