45. The reduction in the workforce that normally occurs when employees leave a company is called
a. attrition.
b. retirement.
c. layoff.
d. termination.
e. reduction.
46. The most humane form of workforce reduction is
a. attrition.
b. layoff.
c. early retirement.
d. termination.
e. employee strikes.
47. Workplace diversity refers to the differences among people in a workforce due to
a. social background, ethnicity, and race.
b. race, ethnicity, and gender.
c. gender, race, and education.
d. race, religion, and sexual orientation.
e. education, ethnicity, and gender.
48. Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas.
The company expects that the additional cultural viewpoints will provide it with
a. cost advantages.
b. a marketing edge.
c. minority recruitment advantage.
d. cultural diversity.
e. a human resource advantage.
49. When people from a variety of different countries and educational and work experience backgrounds come
together to work on a project, they often have varying perspectives on given issues. This benefits the company in
the form of
a. lower costs.
b. resource acquisition.
c. matching supply with demand.
d. strong competitive advantages.
e. better problem solving.
50. IBM’s corporate workforce diversity staff helps to ensure that the company’s workforce does not become
homogeneous. If properly integrated, which of the following outcomes is IBM likely to experience if it maintains a
diverse workforce?
a. Increased costs
b. Decreased efficiency
c. Increased employee turnover
d. Increased creativity
e. Increased communication difficulties
51. Suppose HP’s minorities work at a multicultural plant, which provides a comfortable learning environment before
they are assigned to their permanent positions within the company. Such a diversity training program will help HP
develop a strong reputation for managing diversity, which is likely to lead to which of the following competitive
advantages?
a. Cost
b. Resource acquisition
c. Marketing edge
d. Creativity
e. Problem solving
52. For a cultural diversity program to be successful, it is essential that
a. the employees themselves initiate the program.
b. it be given a set time frame in which to show positive results.
c. those who participate get a pay bonus for taking time out of their normal work schedule to participate.
d. it has a strong, sustained commitment from top leadership.
e. it be unstructured and free-flowing so that employees feel free to say whatever is on their minds.
53. Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the
qualifications each job demands. To do so, Martin would first
a. draft job descriptions.
b. write job specifications.
c. conduct job analysis.
d. set up job orientations.
e. prepare a skills inventory.
54. Paul wanted to know about the skills and experience needed to qualify for a management position with JCPenney.
Thus, he called and asked the personnel specialist to send him a job
a. description.
b. specification.
c. analysis.
d. orientation.
e. inventory.
55. When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the
positions needed to staff a store in a large mall, it most likely began by
a. instituting a job analysis procedure.
b. recruiting with ads in a local newspaper.
c. having prospective employees complete application forms.
d. asking its personnel department to provide a listing of all current salespeople.
e. analyzing new applicants for their potential job skills.
56. Lois walked into ABC Company to pick up an application for a secretarial job. When she asked about the duties
and working conditions, the busy receptionist handed her a document that gave her a clear picture of the position.
The receptionist gave Lois a job
a. description.
b. specification.
c. analysis.
d. orientation.
e. inventory.
57. A list specifying qualifications necessary for a particular position is called a job
a. description.
b. specification.
c. analysis.
d. orientation.
e. inventory.
58. The process of attracting qualified job applicants is called
a. development.
b. orientation.
c. selection.
d. training.
e. recruiting.
59. All of the following are sources of external recruiting except
a. promotion of a current employee.
b. newspaper advertising.
c. recruiting on college campuses.
d. using employment agencies.
e. using recommendations of present employees.
60. You were asked to write a report to management indicating the primary advantage of external recruiting. You
chose to focus on external recruiting’s ability to as its primary advantage.
a. provide strong motivation for current employees
b. help retain quality employees
c. aid in reducing costs
d. bring in new perspectives and varied backgrounds
e. aid in motivating employees rather than causing resentment
61. For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has
three additional jobs to fill, it will probably continue to use
a. a skills inventory.
b. external recruiting.
c. internal recruiting.
d. vestibule selection.
e. external replacement.
62. Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial
process. Chandler should concentrate on
a. a skills inventory.
b. external recruiting.
c. internal recruiting.
d. vestibule selection.
e. external replacement.
63. When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very
best people to whom to entrust its extremely expensive equipment. Therefore, it looks for
a. only applicants from internal sources.
b. only applicants from external sources.
c. only pilots laid off from passenger carriers.
d. many more applicants than there are positions to be filled.
e. a very small number of applicants to reduce the time and costs required to examine the complex credentials
of a larger number of applicants.
64. As a human resources specialist, you were asked to briefly summarize the disadvantages of using internal
recruiting. You have started your report by stating, “The main disadvantage of internal recruiting is that
a. there may be resentment among employees.”
b. promotion leaves another position to be filled.”
c. it helps hold on to quality personnel.”
d. job posting may be required.”
e. it brings in unfamiliar ideas and perspectives.”
65. Gathering information about applicants for a position and choosing the most appropriate applicant is called
a. recruitment.
b. selection.
c. orientation.
d. evaluation.
e. employing.
66. All of the following are common methods of obtaining information about applicants except
a. employment applications.
b. tests.
c. private investigators.
d. interviews.
e. references.
67. Sally wants to impress prospective employers with a summary of her background and qualifications for a
management position. Her father, who is a businessperson, suggested sending a(n)
a. application.
b. interview form.
c. transcript.
d. résumé.
e. assessment sheet.
68. Employment applications are used for two purposes: to familiarize interviewers with applicants’ backgrounds and to
a. assess their aptitudes, skills, and abilities.
b. identify applicants who are worthy of further scrutiny.
c. get a better indication of applicants’ communication skills–both written and verbal.
d. determine whether they want to select the applicants for hire.
e. find out if applicants know anyone who currently works at the company.
69. Whenever a new position becomes available at The Limited Group, a retailing company, the company requires
current employees to be informed of the opening. The Limited Group practices
a. job analysis.
b. internal recruiting.
c. job posting.
d. external recruiting.
e. promotion from within.
70. Some union agreements state that current employees must be informed of upcoming new openings. This practice is
called job
a. posting.
b. advertising.
c. description.
d. announcement.
e. specification.
71. The interview is part of
a. recruiting.
b. orientation.
c. selection.
d. training.
e. HRM development.
72. All of the following are relevant areas for employment tests except
a. aptitudes.
b. skills.
c. abilities.
d. job-related knowledge.
e. all of the above are relevant areas for employment tests.
73. The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be
careful to use
a. only personality tests.
b. only OSHA-approved tests.
c. tests approved by the city council, the highest local law-making body.
d. tests that are valid predictors of personality.
e. tests that are valid predictors of on-the-job performance.
74. Perhaps the most widely used selection technique is the
a. employment test.
b. interview.
c. assessment center.
d. employment application.
e. reference check.
75. McCloud Company wants to avoid being unable to compare job candidates’ qualifications after an interview
because the applicants were asked different questions. Giving what type of interview might eliminate this problem?
a. Structured
b. Stress
c. Open-ended
d. Closed
e. In-depth
76. People who can verify background information and provide personal evaluations of candidates are called
a. informants.
b. colleagues.
c. references.
d. assessors.
e. paraprofessionals.
77. Lindley Company is interested in verifying previous job responsibilities held by its applicants. The selection
technique that will be most helpful in obtaining this information is the
a. employment test.
b. interview.
c. assessment center.
d. employment application.
e. reference check.
78. Usually, the human resources department administers a(n)
organization.
a. job selection
b. orientation
c. employee training
d. on–the-job training
e. job rotation
program to introduce new employees to the
79. As an HRM specialist, you are responsible for orienting a new group of employees. Your orientation topics will
include all but of the following except
a. location of the company cafeteria.
b. introduction to coworkers.
c. interviewing skills.
d. career paths within the firm.
e. company benefits.
80. New employees at Disney World in Orlando spend their first several days learning what it means to be a “cast
member” by studying the traditions that are Disney. This is called
a. pre-employment testing.
b. recruitment.
c. internal recruitment.
d. an orientation process.
e. compensation.
81. Suppose your state has enacted a law that demands equal compensation for jobs requiring about the same level of
education, training, and skills. This concept is called
a. comparable worth.
b. profit-sharing.
c. a golden parachute.
d. variable worth.
e. bonus sharing.
82. All of the following are elements of an effective employee reward system except
a. enabling employees to satisfy basic needs.
b. providing competitive rewards.
c. distributing rewards fairly in the organization.
d. recognizing that different people have different needs.
e. maximizing the amount of money spent on employee compensation.
83. The policies and strategies pertaining to employee compensation comprise a
a. performance appraisal.
b. profit-sharing system.
c. compensation system.
d. wage survey.
e. job evaluation.
84. is the pay that employees receive in return for their labor.
a. Merit pay
b. Incentive pay
c. Comparable worth
d. Commission
e. Compensation