44. Performance norms are among the most important group norms from the organization’s perspective.
a. True
b. False
45. Dependence on guidance and direction is the primary characteristic in the forming stage.
a. True
b. False
46. Formal groups are sometimes called emergent groups.
a. True
b. False
47. According to Tuckman, a group goes through predictable stages of development after it is developed.
a. True
b. False
b. False
48. Formal groups are sometimes called assigned groups.
a. True
b. False
49. In the performing stage of group development, the leader of the group is required to adopt a coaching style.
a. True
b. False
50. The punctuated equilibrium model of group development proposes that groups do not necessarily progress linearly
from one step to another in a predetermined sequence.
a. True
b. False
51. A highly cohesive group can set performance output at a level below standard.
a. True
b. False
52. Diversity in groups can enhance performance and lead to new ways of thinking.
a. True
b. False
53. The performing stage is the final stage of group development according to Bruce Tuckman’s five–stage model of
group development.
a. True
b. False
54. Group maintenance functions are commonly performed or provided by the designated group leader.
a. True
b. False
55. A contributor is one who is data driven, information sensitive, and one who adheres to performance standards.
a. True
56. The primary elements of work team structure issues include goals, operating guidelines, performance measures, and
role specification.
a. True
b. False
57. In order to increase the speed of a group’s performance, competitive rewards would have a better impact than
cooperative rewards.
a. True
b. False
58. Work team process issues have become less complex in the global workplace due to use of virtual work teams.
a. True
b. False
59. Communication gatekeepers serve a maintenance role or function within groups.
a. True
b. False
60. The presence of a wild turkey in the top management team can be a particularly positive force.
a. True
b. False
61. Whereas psychological intimacy is based more in emotion, integrated involvement is based more in behavior and
activity.
a. True
b. False
62. According to Hambrick and Fukutomi, selection of an enduring theme is the first season in the tenure of a CEO.
a. True
b. False
63. An upper echelon is a top-level executive team in an organization.
a. True
b. False
64. Psychological intimacy and integrated involvement need to be achieved in the same team or group.
a. True
b. False
65. Self-managed teams are empowered work teams that deal with issues beyond quality.
a. True
b. False
66. Upper echelons are key to the strategic success of an organization.
a. True
b. False
67. Demographic dissimilarity influences employees’ absenteeism, commitment, and work group relationships.
a. True
b. False
68. Demographic dissimilarity may have positive or negative effects in teams and on team members.
a. True
b. False
69. The most critical process skill for empowerment is goal setting.
a. True
b. False
70. According to Hambrick and Fukutomi, experimentation is the first season in the tenure of a CEO.
a. True
b. False
71. Identify the stages of group development in Tuckman’s five-stage model, and briefly discuss the differences
between the five-stage model and Gersick’s Punctuated Equilibrium Model.
72. Explain group cohesion.
73. Identify and briefly discuss the four distinguishing characteristics of a mature (well-functioning) group.
74. Distinguish between and provide examples of task and maintenance functions of groups.
75. Describe self-managed teams. What is the role of managers in such teams?
Match the following:
a. A group member who fails to contribute to group tasks and relies on others to carry the group
b. A strong group characteristic that functions to keep members together as a group; or the force that ties
group members together
c. An expected behavior that group members use as a standard
d. Closeness achieved through tasks and activities
e. Two or more persons with mutually reinforcing skills and commitment to one another to accomplish a task
goal
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.09.01
ORGB.NELS.15.09.03
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Group Dynamics
KEYWORDS: Bloom’s: Knowledge
76. Norm
77. Work team
78. Integrated involvement
79. Cohesion
80. Social loafer
Match the following:
a. An example of a formally designated group
b. Strong interpersonal attractiveness among group members
c. The first stage in a group development
d. A benchmark against which team members are evaluated by each other
e. The devil’s advocate within a group
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.09.03
ORGB.NELS.15.09.04
ORGB.NELS.15.09.06
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Group Dynamics
KEYWORDS: Bloom’s: Knowledge
81. Forming
82. Behavioral norms
83. Board of directors
84. Challenger
85. Cohesiveness
Match the following:
a. Characteristic of a mature group
b. The final stage of group development
c. The facilitator and linking pin member of a cross-functional team
d. The second stage of group development
e. Alternate periods of inertia and bursts of energy
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.09.04
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Group Dynamics
KEYWORDS: Bloom’s: Knowledge
86. Integrator
87. Storming
88. Punctuated equilibrium
89. Adjourning
90. Flexible status structure
Match the following:
a. Emotional closeness to other group members
b. A task function of a team
c. Closeness to the group and its members achieved through tasks and activities
d. Set of authority and task relations among a group’s members
e. A maintenance function of a team or group
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.09.02
ORGB.NELS.15.09.04
ORGB.NELS.15.09.05
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Group Dynamics
KEYWORDS: Bloom’s: Knowledge
91. Consensus testing
92. Integrated involvement
93. Status structure
94. Diagnosing problems
95. Psychological intimacy
Match the following:
a. A cultural characteristic of an organization that encourages employee problem solving
b. A work team that can make decisions formally made by managers
c. Top level or executive managers
d. The set of authority and task relations among a group’s members
e. Activities directly related to the effective completion of the team’s work
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.09.04
ORGB.NELS.15.09.05
ORGB.NELS.15.09.07
ORGB.NELS.15.09.08
NATIONAL STANDARDS: United States – BUSPROG: Analytic
STATE STANDARDS: United States – Ohio – DISC: Group Dynamics
KEYWORDS: Bloom’s: Knowledge
96. Status structure
97. Upper echelon
98. Task functions
99. Self-managed teams
100. Empowerment