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CHAPTER 9—SKILLS AND TECHNICAL TRAINING
TRUE/FALSE
1. Over 20% of U.S. adults can be classified as below basic in “quantitative literacy”?
2. One role of the HRD group is to monitor that training is going as planned.
3. Technical training would include training in operating a computer driven machine?
4. Self efficacy is a belief that one can perform a given behavior.
5. TQM stands for Total Quality Maintenance
6. TQM stands for Total Quality Management
7. A team is a group of individuals seen as linked in a social structure.
8. Apprenticeship training is most common in the Trucking Industry?
9. VPP stands for the Voluntary Protection Program.
10. SPC stands for Standard Practice Concept.
11. ISO 9000 was revised in 2000.
12. Professional organizations such as ASTD almost never offer professional development training programs to their members.
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13. Basic skills/literacy education deals with upgrading reading, writing and computational skills.
14. Learning in apprenticeship programs is based on competency levels and not on time requirements.
15. Behavior modeling training has been found to be the most effective means for computer software training.
16. Traditional sales techniques are being replaced by more consultative approaches.
17. Customer service training does not need any financial incentive to be effective.
18. Teams should be created just to have them.
MULTIPLE CHOICE
1. Which of the following is not a factor in the growing skills gap?
a.
The lack of basic skills of many high school graduates
b.
The increased sophistication of jobs
c.
The growing number of racial minorities and non-English speaking immigrants
d.
The aging of the workforce
2. Surveys have found that 73% of recent high school graduates lack:
a.
A driver’s license
c.
Computer skills
b.
Grammar and spelling skills
d.
The ability to speak English
3. By 2018 the racial minorities will account for how much of the U.S. workforce?
a.
Over one-third
c.
Well over 50%
b.
About 10%
d.
Almost 75%
4. Which kinds of training may be needed to prepare new immigrants to enter the U.S. workforce?
a.
Basic skills
c.
English as a second language
b.
Homemaking
d.
Both A & C will be needed
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5. Which of the following is considered a basic employee skill?
a.
Windows 98
c.
b.
reading
d.
6. Basic skills include:
a.
MS word
c.
b.
Excel
d.
7. Which of the following is a common characteristic of basic skills/literacy programs?
a.
Large group lectures
c.
b.
Videos done as cartoons
d.
8. Apprenticeship training:
a.
is an old concept, traced to the middle ages
b.
was created by Lyndon Johnson in 1965
c.
is no longer used
d.
will probably be President Clinton’s major legacy
9. The Worker Adjustment and Retraining Notification Act (WARN) requires:
a.
Unemployment pay for fired workers
b.
60 days notice of plant closures for employers with over 100 employees
c.
100 days notice of plant closures for employers with over 60 employees
d.
notice only to senior managers of plant closings
10. What role do labor unions play in apprenticeship and technical skills training?
a.
none – it would violate the National Labor Relations Act
b.
none – unions have shown no interest in this area
c.
they are generally a full partner with the company in these programs
d.
in effective programs, the Union usually takes an adversarial role and opposes
company training
11. The Federal Government’s current role in providing basic skills training is best defined as:
a.
non-existent – all funding was canceled by Ronald Reagan
b.
modest – mainly through the Basic Skills Training Act
c.
huge and growing – mainly through the Department of Education
d.
substantial – through the Job Training & Partnership Act and Workforce
Investment Act
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12. Which of the following in not a positive outcome of a successful apprentice program?
a.
Decreased turnover
c.
Tax incentives
b.
Reduced health care costs
d.
Networking opportunities with other employers
13. Which of the following lists the common characteristics of designing basic skills/ literacy programs?
a.
performance test / one-on-one tutoring
b.
performance test / small group discussion
c.
aptitude test / small group instruction and one-on-one tutoring
d.
aptitude test / large group instruction
14. Which of the following is TRUE of the School to Work Opportunities Act?
a.
federal grants are made to schools
b.
employers must notify the government of plant closings
c.
no training is encouraged by this act
d.
none of the above are benefits of this Act
15. Which of the following is TRUE of the School to Work Opportunities Act?
a.
federal grants are made to schools
b.
success is dependent upon a coordinated effort of all participants
c.
employers benefit from a trained labor pool
d.
all of the above are parts of this Act
16. Customer service training is an example of:
a.
KSAO training
c.
Technical skills training
b.
Interpersonal skills training
d.
Sales training
17. All of the following are types of teams EXCEPT:
a.
department
c.
self managed
b.
quality circle
d.
cross functional
18. A license can generally be granted by:
a.
a professional organization
c.
labor unions
b.
a state government
d.
a and b above
19. OSHA stands for:
a.
Occupation Safety and Health Act
c.
Oregon Safety and Health Act
b.
On site Safety and Health Act
d.
Occupation Sales and Healing Act
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20. An effective Safety training would include all of the following except:
a.
Employee involvement
b.
Management support
c.
Regular safety training
d.
A focus on training not monitoring standards and behaviors
21. The lost work day index (LWDI) is:
a.
Number of workdays missed due for illness divided by total number of employees times 10
b.
Number of workdays missed due to personal injury divided by total number of employees times 100
c.
Number of workdays missed due to personal injury divided by total number of hours worked times 1000
d.
Number of workdays missed due to sick children divided by total hours worked times 10
22. According to OSHA the lost work day index average is
a.
c.
2.4 days per 100 employees
b.
d.
300 days per 100 employees
23. ISO 9000 is:
a.
c.
A set of TNA gaps
b.
d.
Level 5 of Kirkpatrick’s model
24. Many customer service training programs are based on the idea that:
a.
Good service keeps customers coming back
b.
Bad service keeps customers challenged
c.
Service doesn’t matter to customers
d.
Let the customer beware
25. A team is:
a.
A group of individuals
b.
A group of individuals seen as linked in a social structure
c.
The members of any work department
d.
Postal workers – all part of the postal team
26. Team building is:
a.
Hiring new team members
b.
Making a team based organizational chart
c.
A form of team training
d.
Worthless in the US – we are all part of the team
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27. All of the following are variables which predict team effectiveness except:
a.
A team pay system
c.
Social support
b.
Team spirit
d.
Communication within the group
28. Joint training programs involve the company and
a.
The Federal Government
c.
A labor union
b.
The IRS
d.
A University
29. Corporate Universities have been developed by:
a.
Over 2000 companies
b.
Almost every company with over 10 employees
c.
About 20 companies world wide
d.
The UW-System
30. All of the following is not a category of adult literacy:
a.
Computer literacy
c.
Document literacy
b.
Prose literacy
d.
Quantitative literacy
31. A 1995 report by the Organization for Economic Cooperation and Development estimated that what percent of US adults had
reading levels below primary school.
a.
5
c.
50
b.
21
d.
2
32. The three major funding streams for the WIA (Workforce Investment Act) are:
a.
Youth, adults, senior citizens
c.
Youth, adults, displaced workers
b.
New immigrants,adults, displaced workers
d.
Youth, prisoners, displaced workers
33. Safety training is particularly important for?
a.
Sales managers
c.
Office workers
b.
Production workers
d.
Executives
34. An OSO is a:
a.
Open sales observation
c.
Off-site safety observation
b.
Open safety observation
d.
On-site safety observation