Chapter 9: Project Human Resource Management
c.
Reward power
d.
Referent power
threaten to fire workers or subcontractors to try to get them to change their behavior.
1
Difficulty: Moderate
p.354
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Keys To Managing And Leading People
Bloom’s: Knowledge
46. _____ involves using incentives to induce people to do things.
a.
Legitimate power
b.
Coercive power
c.
Reward power
d.
Referent power
1
Difficulty: Moderate
p.355
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Keys To Managing And Leading People
Bloom’s: Knowledge
47. _____ is based on an individual’s personal charisma.
a.
Legitimate power
b.
Coercive power
c.
Reward power
d.
Referent power
d
Difficulty: Moderate
p.355
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United States – BUSPROG: Technology
Keys To Managing And Leading People
Bloom’s: Knowledge
48. Taking time to renew oneself physically, spiritually, mentally and socially is
a.
empathic mirroring
b.
sharpening the saw
c.
synergizing
d.
thinking win/win
49. The capacity to understand the motivations, intentions and desires of others is
a.
emotional intelligence
b.
intrapersonal intelligence
c.
interpersonal intelligence
d.
human intelligence
own emotions and understanding the emotions of others.
1
Difficulty: Moderate
p.357
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Keys To Managing And Leading People
Bloom’s: Knowledge
50. _____ refers to matching certain behaviors of the other person.
a.
Empathic listening
b.
Rapport
c.
Synergy
d.
Mirroring
d
1
Difficulty: Moderate
p.357
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Keys To Managing And Leading People
Bloom’s: Knowledge
51. When an organization needs a new direction, the ________ leadership style is appropriate.
a.
commanding
b.
democratic
c.
pacesetting
d.
visionary
Feedback: Sharpening the saw is the process of self-renewal.
1
Difficulty: Moderate
p.356
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Keys To Managing And Leading People
Bloom’s: Knowledge
52. The first step in the framework for defining and assigning work is _____.
a.
defining how the work will be accomplished
b.
breaking down the work into manageable elements
c.
finalizing the project requirements
d.
assigning work responsibilities
Difficulty: Moderate
INFO.SCHW.14.64 – LO: 9-4
United States – BUSPROG: Technology
Developing The Human Resource Plan
Bloom’s: Knowledge
53. A(n) _____ is a column chart that shows the number of resources assigned to a project over time.
a.
responsibility assignment matrix
b.
resource histogram
c.
RACI charts
d.
organizational breakdown structure
column chart that shows the number of resources assigned to a project over time.
Difficulty: Moderate
INFO.SCHW.14.64 – LO: 9-4
United States – BUSPROG: Technology
Developing The Human Resource Plan
Bloom’s: Knowledge
54. _____ refers to the amount of individual resources an existing schedule requires during specific time periods.
a.
Resource loading
b.
Resource leveling
c.
Resource histogram
d.
Resource logs
Difficulty: Moderate
INFO.SCHW.14.63 – LO: 9-3
United States – BUSPROG: Technology
Keys To Managing And Leading People
Bloom’s: Knowledge
55. _____ is a technique for resolving resource conflicts by delaying tasks.
a.
Resource loading
b.
Resource leveling
c.
Resource allocation
d.
Resource histogram
b
1
Difficulty: Moderate
p.367
INFO.SCHW.14.65 – LO: 9-5
United States – BUSPROG: Technology
Acquiring The Project Team
Bloom’s: Knowledge
56. In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.
a.
performing
b.
norming
c.
forming
d.
storming
d
1
Difficulty: Moderate
p.370
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Developing The Project Team
Bloom’s: Knowledge
57. In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team
process.
a.
performing
b.
norming
c.
forming
d.
storming
1
Difficulty: Moderate
p.366
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Acquiring The Project Team
Bloom’s: Knowledge
Chapter 9: Project Human Resource Management
Difficulty: Moderate
INFO.SCHW.14.66 – LO: 9-6
United States – BUSPROG: Technology
Bloom’s: Knowledge
58. In the MBTI, the _____ dimension relates to the manner in which you gather information.
a.
Extrovert/Introvert
b.
Thinking/Feeling
c.
Judgment/Perception
d.
Sensation/Intuition
Difficulty: Moderate
INFO.SCHW.14.66 – LO: 9-6
United States – BUSPROG: Technology
Bloom’s: Knowledge
59. Psychologist David Merril describes _____ as reactive and task-oriented.
a.
“Expressives”
b.
“Drivers”
c.
“Analyticals”
d.
“Amiables”
1
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Developing The Project Team
60. According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to
resolving conflicts.
Chapter 9: Project Human Resource Management
a.
smoothing
b.
forcing
c.
confrontation
d.
compromise
d
1
Difficulty: Moderate
p.376
INFO.SCHW.14.67 – LO: 9-7
United States – BUSPROG: Technology
Managing The Project Team
Bloom’s: Knowledge
61. According to Lencioni, which of the following qualities is present in organizations that succeed?
a.
Commitment
b.
Autonomy
c.
Accountability
d.
Teamwork
d
1
Difficulty: Moderate
p.378
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Managing The Project Team
Bloom’s: Knowledge
Completion
62. _____ issues that affect how people work and how well they work include motivation, influence and power, and
effectiveness.
Psychosocial
1
Difficulty: Moderate
p.348
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Keys To Managing And Leading People
Bloom’s: Knowledge
63. _____ causes people to do something for a reward or to avoid a penalty.
Extrinsic motivation
1
64. According to Maslow, only after meeting _____ needs can individuals act upon growth needs.
65. Herzberg called factors that cause job satisfaction _____.
66. _____ should receive frequent performance feedback, and although money is not an important motivator to them, it is
an effective form of feedback.
67. The _____ is a tool to measure the individual needs of different people using McClelland’s categories.
68. Managers who believe in McGregor’s _____ assume that individuals do not inherently dislike work, but consider it as
natural as play or rest.
69. _____ is the potential ability to influence behavior to get people to do things they would not otherwise do.
70. _____ power is getting people to do things based on a position of authority.
71. _____ is the concept that the whole is equal to more than the sum of its parts.
72. Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different
situations.
Difficulty: Easy
INFO.SCHW.14.63 – LO: 9-3
Keys To Managing And Leading People
73. _____ is listening with the intent to understand.
Empathic listening
Difficulty: Moderate
United States – BUSPROG: Technology
Bloom’s: Knowledge
74. _____ is a relation of harmony, conformity, accord, or affinity and is important for communication.
INFO.SCHW.14.63 – LO: 9-3
Keys To Managing And Leading People
75. _____ fill in for project managers in their absence and assist them as needed.
Deputy project managers
Difficulty: Easy
INFO.SCHW.14.64 – LO: 9-4
United States – BUSPROG: Technology
Bloom’s: Knowledge
76. A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.
Keys To Managing And Leading People
Chapter 9: Project Human Resource Management
77. The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the
desired level of detail.
78. A(n) _____ is a specific type of organizational chart that shows which organizational units are responsible for which
work items.
79. _____ means more resources than are available are assigned to perform work at a given time.
80. Resource _____ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack
allowances.
81. The main goal of _______ is to help people work together more effectively to improve project performance.
82. In the Tuckman model, _____ involves the break-up of the team after it successfully reaches its goals and completes
the work.
83. In the DISC profile, the letter “S” represents _____.
84. According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential
disagreement.
85. Briefly describe the four processes involved in human resource management.
86. Describe Maslow’s hierarchy of needs. How does it relate to information technology projects?
87. What are the five main types of power? Briefly describe each type.
88. What is a staffing management plan?
89. What are the five stages of team development according to the Tuckman model? Briefly describe each stage.
