Chapter 9: Project Human Resource Management
True / False
1. Extrinsic motivation causes people to participate in an activity for their own enjoyment.
a.
True
b.
False
False
penalty.
1
Difficulty: Moderate
p.349
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Keys To Managing And Leading People
Bloom’s: Comprehension
2. Maslow’s hierarchy of needs states that people’s behaviors are guided or motivated by a sequence of needs.
a.
True
b.
False
True
1
Difficulty: Moderate
p.349
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Keys To Managing An Leading People
Bloom’s: Knowledge
3. Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.
a.
True
b.
False
False
needs of security and safety.
1
Difficulty: Moderate
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Keys To Managing And Leading People
Bloom’s: Comprehension
Chapter 9: Project Human Resource Management
4. According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work
environment would motivate workers to do more if present.
a.
True
b.
False
False
1
Difficulty: Moderate
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INFO.SCHW.14.63 – LO: 9-3
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Bloom’s: Comprehension
5. People who need institutional power or social power want to organize others to further the goals of the organization.
a.
True
b.
False
True
1
Difficulty: Moderate
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Keys To Managing And Leading People
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6. Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use
coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.
a.
True
b.
False
False
1
Difficulty: Moderate
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7. Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as
part of their position.
a.
True
b.
False
False
1
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Keys To Managing And Leading People
8. Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people,
projects were more likely to succeed.
a.
True
b.
False
True
1
Difficulty: Moderate
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Bloom’s: Comprehension
9. Legitimate power involves using personal knowledge and expertise to get people to change their behavior.
a.
True
b.
False
False
This type of power is similar to the authority basis of influence.
1
Difficulty: Moderate
Keys To Managing And Leading People
10. According to Covey, project managers must use a win/lose approach in making decisions.
a.
True
b.
False
False
1
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Keys To Managing And Leading People
Bloom’s: Knowledge
11. A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the
people responsible for performing the work as described in the WBS.
a.
True
b.
False
False
OBS.
1
Difficulty: Moderate
p.362
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Developing The Human Resource Plan
Bloom’s: Comprehension
12. A RAM is used only to assign detailed work activities.
a.
True
b.
False
False
Difficulty: Moderate
INFO.SCHW.14.63 – LO: 9-3
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Keys To Managing And Leading People
Bloom’s: Comprehension
13. A staffing management plan describes when and how people will be added to and taken off the project team.
a.
True
b.
False
True
project team and taken off it. The level of detail may vary based on the type of project.
1
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Developing The Human Resource Plan
Bloom’s: Knowledge
14. Resource leveling results in fewer problems for project personnel and accounting departments.
a.
True
b.
False
True
1
Difficulty: Easy
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Acquiring The Project Team
Bloom’s: Comprehension
15. In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.
a.
True
b.
False
True
1
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Developing The Human Resource Plan
Bloom’s: Knowledge
16. The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people
(extroverts) or from inside themselves (introverts).
a.
True
b.
False
True
draw their energy from other people (extroverts) or from inside themselves (introverts).
1
Difficulty: Moderate
p.371
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Developing The Project Team
Bloom’s: Knowledge
17. In the Social Styles Profile team building activity, drivers are reactive and people-oriented.
a.
True
b.
False
False
1
Difficulty: Moderate
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Developing The Project Team
Bloom’s: Comprehension
18. Project managers should always reward people who work overtime.
a.
True
b.
False
False
1
Difficulty: Moderate
p.375
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Developing The Project Team
Bloom’s: Knowledge
19. The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes
areas of agreement.
a.
True
b.
False
False
1
Difficulty: Moderate
p.377
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Managing The Project Team
Bloom’s: Knowledge
20. Project managers must try to avoid conflict at all costs as all conflict within groups is bad.
a.
True
b.
False
False
1
Difficulty: Moderate
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Managing The Project Team
Bloom’s: Knowledge
21. Microsoft Project 2010 does not lend itself to project human resource management.
a.
True
b.
False
False
1
Difficulty: Moderate
p.379
Bloom’s: Knowledge
22. _____ involves assigning the needed personnel to work on the project.
a.
b.
Developing the project team
c.
d.
Managing the project team
Difficulty: Moderate
INFO.SCHW.14.69 – LO: 9-2
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What Is Project Human Resource Management?
Bloom’s: Knowledge
23. Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.
a.
managing the project team
b.
acquiring the project team
c.
developing the project team
d.
planning the human resource plan
project management plan updates.
Difficulty: Moderate
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What Is Project Human Resource Management?
Bloom’s: Knowledge
24. _____ involves building individual and group skills to enhance project performance.
a.
Developing the human resource plan
b.
Developing the project team
c.
Acquiring the project team
d.
Managing the project team
Difficulty: Moderate
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Using Software To Assist In Human Resource Management
Bloom’s: Knowledge
Multiple Choice
25. The main outputs of the _____ process are team performance assessments and enterprise environmental factors
updates.
a.
managing the project team
b.
acquiring the project team
c.
developing the project team
d.
human resource planning
1
Difficulty: Moderate
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What Is Project Human Resource Management?
Bloom’s: Knowledge
26. _____ involves tracking team member performance, motivating team members, providing timely feedback, resolving
issues and conflicts, and coordinating changes to help enhance project performance.
a.
Developing the human resource plan
b.
Developing the project team
c.
Acquiring the project team
d.
Managing the project team
d
1
Difficulty: Moderate
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What Is Project Human Resource Management?
Bloom’s: Knowledge
27. The acquiring of the project team is a subprocess associated with the _____ process of project human resource
management.
a.
executing
b.
controlling and monitoring
c.
planning
d.
initiating
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What Is Project Human Resource Management?
Bloom’s: Knowledge
28. _____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the
hierarchy of needs theory.
a.
Sigmund Freud
b.
Abraham Maslow
c.
Carl Jung
d.
Philip Zimbardo
b
negativism of psychology in the 1950s, is best known for developing a hierarchy of needs.
1
Difficulty: Easy
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Keys To Managing And Leading People
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29. The highest level of needs in Maslow’s structure is referred to as a _____ need.
a.
deficiency
b.
growth
c.
safety
d.
physiological
b
1
Difficulty: Moderate
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30. The bottom four needs in Maslow’s structure are referred to as _____ needs.
a.
self-actualization
b.
deficiency
c.
safety
d.
growth
b
Difficulty: Moderate
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What Is Project Human Resource Management?
Bloom’s: Knowledge
31. At the bottom of Maslow’s structure are _____ needs.
a.
esteem
b.
self-actualization
c.
physiological
d.
social
1
Difficulty: Moderate
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32. _____ is at the top of Maslow’s hierarchy of needs.
a.
Esteem
b.
Self-actualization
c.
Physiological
d.
Social
b
1
Difficulty: Moderate
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Keys To Managing And Leading People
33. Recognizing an employee as the “Star Performer of the Month” would be satisfying the _____ need of the Maslow’s
hierarchy of needs.
a.
esteem
b.
self-actualization
c.
physiological
d.
safety
Feedback: Esteem needs include recognition, prestige, and status.
Difficulty: Moderate
Difficulty: Moderate
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Keys To Managing And Leading People
Bloom’s: Knowledge
34. _____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation
in work settings.
a.
Frederick Herzberg
b.
David McClelland
c.
Abraham Maslow
d.
Douglas McGregor
1
Difficulty: Easy
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Keys To Managing And Leading People
Bloom’s: Knowledge
35. According to Herzberg, which of the following is a motivational factor?
a.
Recognition
b.
Salary
c.
Training
d.
Health benefits
1
Difficulty: Moderate
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Keys To Managing And Leading People
Bloom’s: Comprehension
36. People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve
their chances for achieving something worthwhile.
a.
affiliation
b.
security
c.
power
d.
achievement
d
worthwhile. Achievers need regular feedback and often prefer to work alone or with other
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Keys To Managing And Leading People
Bloom’s: Application
37. According to McClelland’s acquired-needs theory, people with a high need for _____ desire harmonious relationships
with other people and need to feel accepted by others.
a.
affiliation
b.
self-actualization
c.
power
d.
achievement
1
Difficulty: Moderate
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Keys To Managing And Leading People
38. According to McClelland’s acquired-needs theory, people who need personal _____ want to direct others and can be
seen as bossy.
a.
affiliation
b.
advancement
c.
power
d.
achievement
power. People who need personal power want to direct others and can be seen as bossy.
1
Difficulty: Moderate
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Keys To Managing And Leading People
Bloom’s: Comprehension
39. The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for
each picture, assuming they will project their own needs into the story.
a.
RAM
b.
MBTI
c.
TAT
d.
RACI
high achievers.
1
Difficulty: Moderate
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40. _____ is best known for developing Theory X and Theory Y.
a.
Frederick Herzberg
b.
David McClelland
c.
Abraham Maslow
d.
Douglas McGregor
Difficulty: Moderate
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Bloom’s: Knowledge
41. Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.
a.
Theory Z
b.
Theory X
c.
Theory Y
d.
Theory K
Difficulty: Moderate
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42. _____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need
for continuous training of workers.
a.
Theory W
b.
Theory X
Difficulty: Moderate
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Chapter 9: Project Human Resource Management
c.
Theory Y
d.
Theory Z
d
1
Difficulty: Moderate
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43. According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.
a.
authority
b.
achievement
c.
expertise
d.
self-actualization
1
Difficulty: Moderate
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44. According to Thamhain and Wilemon, _____ is the ability to improve a worker’s position.
a.
penalty
b.
assignment
c.
expertise
d.
promotion
d
1
Difficulty: Moderate
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45. _____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to
do.
a.
Legitimate power
b.
Coercive power