CHAPTER 9: CLOSING THE PROJECT
1. The system should organize information so that it has complex commands to retrieve information by category or
subject of lesson learned or by key words.
a. True
b. False
2. The project team should wait until the end of the project to capture and document lessons learned.
a. True
b. False
3. Documentation of lessons learned should be done on an ongoing basis throughout the planning and performing phases
of the project.
a. True
b. False
4. Have lessons learned as an agenda topic on a new project and include in project management training.
a. True
b. False
Chapter 9: Closing the Project
5. As part of, or in addition to, the documents in the archive, it can be valuable to create a database of common data
elements from past projects in order to analyze and determine if there are trends or correlations that could be helpful
in bidding, planning, and/or performing future projects.
a. True
b. False
6. Just as important as having the internal post-project meetings within the project organization is having a post-project
evaluation meeting with the customer or sponsor.
a. True
b. False
7. The open–ended question post-project evaluation meeting should contain an opportunity to talk about possible
additional projects and assume permission to use the customer as a reference with potential customers.
a. True
b. False
Chapter 9: Closing the Project
8. Lessons learned could be helpful in bidding, planning, and/or performing future projects.
a. True
b. False
9. Lessons learned may be lost from a project if they are not captured at the moment the lesson is learned.
a. True
b. False
10. The project manager should schedule the meeting immediately following the delivery of the final report rather than
waiting for a time when the customer is in a position to really determine whether the project met expectations and
achieved the anticipated benefits.
a. True
b. False
Chapter 9: Closing the Project
11. The post-project evaluation meeting with the project sponsor should contain an opportunity to ask closed–ended
questions about possible additional projects and obtain permission to use the customer as a reference with potential
customers.
a. True
b. False
12. There may be circumstances that require a project to be terminated before it is completed.
a. True
b. False
13. Projects also can be terminated by the sponsor or customer.
a. True
b. False
14. Projects also can be terminated by the sponsor or customer for financial situations.
a. True
b. False
Chapter 9: Closing the Project
15. Projects also can be terminated by the sponsor or customer due to a project return on investment increase.
a. True
b. False
16. Projects also can be terminated by the sponsor or customer due to satisfaction with the project progress.
a. True
b. False
17. Projects also can be terminated by the sponsor or customer because the project needs have changed.
a. True
b. False
18. The fourth and final phase of the project life cycle is
a. evaluating the project.
b. controlling the project.
c. performing the project.
d. closing the project.
Chapter 9: Closing the Project
19. The process of closing the project involves various actions, including
a. identifying which resources to use for the project.
b. collecting and making final payments.
c. adding in extra work if the project hasn’t spent all the funds.
d. replenishing office supplies that may not have been used on the project.
20. The process of closing the project involves various actions, including
a. assigning Staff to activities.
b. examining and estimating costs associated with Staff.
c. recognizing and evaluating Staff.
d. having Staff get to know each other.
Chapter 9: Closing the Project
21. The process of closing the project involves various actions, including
a. conducting a post-project evaluation.
b. listening to the customer to make sure of what is needed in the project.
c. evaluating and estimating the resources for the project.
d. performing the final work on tasks.
22. The process of closing the project involves various actions, including
a. using lessons learned from prior projects.
b. documenting lessons learned.
c. researching lessons learned in the knowledge base.
d. identifying the similarities of this project to other projects for planning.
Chapter 9: Closing the Project
23. The process of closing the project involves various actions, including
a. organizing and archiving project documents.
b. recording revision numbers in the names of documents.
c. using techniques such as track changes to record document edits.
d. creating a file structure to save and organize project documents.
24. A financial related activity that must be performed during the closing phase is assuring that
a. total budgeted costs are calculated.
b. the quarterly payments are invoiced.
c. the personnel responsible for financial work is identified.
d. all payments have been collected from the customer.
Chapter 9: Closing the Project
25. Verifying that all payments have been made to any subcontractors, consultants, vendors, or suppliers for any
purchased materials or services is completed during the
a. evaluating the project phase.
b. controlling the project phase.
c. performing the project phase.
d. closing the project phase.
26. Once all payments have been received and made, the project “books,” or accounting records, can be closed, and a
financial analysis of the project can be made in which final actual costs are compared to
a. the FCAC calculations made.
b. the project baseline budget.
c. the actual value of the project.
d. amounts paid to suppliers.
Chapter 9: Closing the Project
27. Successful projects should end with some type of
a. recognition and celebration.
b. criticism review.
c. list of all the problems in the project.
d. letter to all the stakeholders about what went wrong.
28. The project manager should prepare a written performance evaluation of each member of the project team that
mentions how each has
a. made mistakes in the problem and how much that mistake cost the organization.
b. expanded her or his knowledge as a result of the project assignment and identifies areas she or he needs to
develop further.
c. interacted with other team members, especially where conflict has caused problems for reaching the final
goals of the project.
d. contributed to the project with a list of activities and the time on each and an analysis of what was done
Incorrectly on each activity.
Chapter 9: Closing the Project
29. During the , review and evaluate performance of the project and identify what can be done to improve
performance on future projects.
a. evaluating the project phase
b. controlling the project phase
c. performing the project phase
d. closing the project phase
30. Hold meetings at the end of the project with team members to have feedback from each team member about
their performance and how to improve future projects.
a. individual
b. group
c. activity specific
d. project progress
Chapter 9: Closing the Project
31. At the meeting with the project team at the end of the project, the project manager should lead a discussion of
what happened during performance of the project and solicit specific recommendations for improvement.
a. individual
b. group
c. activity specific
d. project progress
32. The should prepare a written report of project performance including lessons learned and recommendations.
a. stakeholders
b. customer
c. project manager
d. CEO of the contractor’s organization
Chapter 9: Closing the Project
33. The project organization should establish a that includes an easily accessible repository that encourages project
managers and teams to retrieve lessons learned and information from previous projects.
a. document storage routine
b. file structure
c. knowledge base system
d. revision process
34. During the , the project team or contractor should ensure that copies of appropriate project documentation are
properly organized, filed, and archived so that they can be readily retrieved for future use.
a. evaluating the project phase
b. controlling the project phase
c. performing the project phase
d. closing the project phase
Chapter 9: Closing the Project
35. The purposes of should be to determine whether the project provided the customer with the expected benefits,
assess the level of customer satisfaction, and obtain any feedback that would be helpful in future business
relationships with this customer or with other customers.
a. a post-project evaluation meeting with the customer or sponsor
b. a project progress meeting with project stakeholders
c. an analysis session with the project team
d. a pre-RFP meeting with the customer
36. Participants of should include the project manager, key project team members, and key representatives of the
customer’s organization who were involved with the project.
a. a post-project evaluation meeting with the customer or sponsor
b. a project progress meeting with project stakeholders
c. an analysis session with the project team
d. a pre-RFP meeting with the customer
Chapter 9: Closing the Project
37. The project manager should schedule the post-project evaluation meeting with the customer or sponsor for a time
when the customer is in a position to
a. pay all the expenses of the project to the contractor.
b. really determine whether the project met expectations and achieved the anticipated benefits.
c. solicit proposals for a new RFP.
d. begin planning for future projects or opportunities for the contractor.
38. The purpose of identifying and documenting lessons learned is to capitalize on the knowledge and experience gained
on the project in order to
a. improve performance on future projects.
b. create a large database of information.
c. establish a procedure of identification and documentation.
d. keep project team members busy.
Chapter 9: Closing the Project
39. During project closing, the project team or contractor should ensure that copies of appropriate project documentation
are properly organized, filed, and archived so that
a. they can be stored easily.
b. they can be readily retrieved for future use.
c. the files are ready for audit.
d. the project sponsor could review them.
40. As part of, or in addition to, the documents in the archive, it can be valuable to create a database of common data
elements from past projects in order to analyze and determine if there are trends or correlations that
a. show a strong project team member that should be given additional compensation.
b. should be shared with the project sponsors of all the projects.
c. could be helpful in bidding, planning, and/or performing future projects.
d. should be shown on the annual reports for the organization.
Chapter 9: Closing the Project
41. What type of knowledge base system should be established by the project organization?
42. Why should the project organization establish a knowledge base system for the organization?