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CHAPTER 9. Designing User-Friendly Documents
True/False Questions
1. Page design and structure are synonymous.
2. Usually, readers scan a page quickly to get a sense of the overall readability
of a document.
3. A document’s design indicates its functionality.
4. Memos or letters follow a horizontal grid pattern.
5. Margins of half an inch or smaller are desirable for most documents.
6. Serif fonts are appropriate for formal reports.
7.
exactly. The table of contents should match the headings structure of your document
8. Justified text is best used for personal documents.
9. Readers are confused by a page design that forms a visual hierarchy.
10. Page numbers are essential only for documents with more than six pages.
Fill-in-the-blank Questions
11. The three types of grid patterns for documents are ,
, and .
12. Any area of a page that is not filled with visual elements, graphics, or text is called
.
13. text has even right margins.
Multiple-choice Questions
14. Paragraphs in a document should
(a) all be about the same length.
(b) be consistently short.
(c) be consistently long.
(d) be at least 15 lines long.
(e) vary in length.
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15. Unjustified text
(a) has uneven spacing between words.
(b) is common for formal materials.
(c) is appropriate for letters and memos.
(d) has uneven spacing between words and is common for formal materials.
(e) has uneven spacing between words and is appropriate for letters and memos.
16. When adding headings, be sure to
(a) use no more than two levels of headings.
(b) make each higher-level heading yield at least three lower-level headings.
(c) avoid using all capital letters.
(d) include orphans periodically to show consistency.
(e) None of the answers is correct.
17. Bulleted lists are appropriate for
(a) organizing similar items.
(b) enumerating a sequence of steps.
(c) drawing attention to headings.
(d) organizing similar items and drawing attention to headings.
(e) organizing similar items, enumerating a sequence of steps, and drawing attention to
headings.
18. Which of the following statements is most accurate?
(a) For variety, switch between serif and sans-serif fonts in document.
(b) A 2-inch inside margin is appropriate for a bound document.
(c) For consistency, font size in headings and text should be the same.
(d) Use as little white space as possible.
(e) Orphans and widows add interest to a document’s design.
19. Which of the following sequences is the best approach to designing a usable
document?
(a) Design the document; determine audience and purpose; adjust as needed.
(b) Determine the purpose; design the document.
(c) Conduct a task analysis; determine the purpose; design the document.
(d) Determine audience and purpose; conduct a task analysis; design the document.
(e) All of these are workable approaches.
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20. Which of the following statements is least accurate?
(a) Color can be used for headings.
(b) Color helps readers navigate a text.
(c) Use very bright colors to draw attention to text.
(d) Bold or shading can be used instead of
color.
(e)
All of these statements are accurate.
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CHAPTER 9 ANSWER KEY