Chapter 9 2 81 Which The Following Correct With Regard

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

76. Members of the International Brotherhood of Basketweavers have walked off the job based on the

failure of contract negotiations between Acme Baskets and the union representing the building

maintenance staff. This is an example of a(n) ________ strike.

a. wildcat

b. wage

c. sympathy

d. contingent

e. economic

Difficulty: 3 Page-Reference: 290

Question ID: 09-1-76 Skill: Comprehension

Objective: 9.5

77. The International Brotherhood of Basketweavers plans to use a(n) ________ to discourage

consumers from purchasing Acme Baskets’ products.

a. mediator

b. boycott

c. picket

d. slowdown

e. arbitrator

Difficulty: 3 Page-Reference: 290

Question ID: 09-1-77 Skill: Comprehension

Objective: 9.5

78. As a variation on a slowdown, members of the International Brotherhood of Basketweavers may

choose to plan a ________ at Acme Baskets.

a. sickout

b. strike

c. labor union

d. boycott

e. wildcat strike

Difficulty: 2 Page-Reference: 290

Question ID: 09-1-78 Skill: Comprehension

Objective: 9.5

79. After negotiations failed, Acme Baskets, Inc. chose to use a(n) ________ to prevent union

employees from coming to work.

a. economic strike

b. strikebreaker

c. stop work order

d. boycott

e. lockout

Difficulty: 1 Page-Reference: 291

Question ID: 09-1-79 Skill: Comprehension

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

80. The Airline Pilots Union has gone out on strike against High Flyer Airlines. In support of their

brother union, the Flight Attendants Union has also gone out on strike. This is called

a. a lockout.

b. a boycott.

c. a sympathy strike.

d. a wildcat strike.

e. picketing.

Difficulty: 2 Page-Reference: 290

Question ID: 09-1-80 Skill: Comprehension

Objective: 9.5

81. Which of the following is correct with regard to the issue of strikes?

a. Sometimes unions are not permitted to strike.

b. In Nova Scotia, strikes by health-care workers are allowed, but in Alberta hospital workers cannot

go on strike.

c. Canada had the highest number of days lost to strikes per thousand employees during the period

1981-2003.

d. During a strike, workers cannot launch a boycott.

e. All of these.

Difficulty: 1 Page-Reference: 289

Question ID: 09-1-81 Skill: Comprehension

Objective: 9.5

82. A work slowdown

a. involves having workers march at the entrance to the company with signs explaining their

reasons for the slowdown.

b. is a union tactic that is used instead of a strike.

c. occurs when union members agree not to buy the product of the firm that employs them.

d. is a management tactic.

e. is when management slows their response time as a means to punish employees.

Difficulty: 1 Page-Reference: 290

Question ID: 09-1-82 Skill: Comprehension

Objective: 9.5

83. Which of the following is a management tactic used to try to break a bargaining impasse?

a. Work slowdown

b. Lockout

c. Wildcat strike

d. Boycott

e. Picketing

Difficulty: 1 Page-Reference: 291

Question ID: 09-1-83 Skill: Comprehension

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

84. Management tactics in case contract negotiations become deadlocked include

a. firing workers.

b. lockouts.

c. mediation.

d. boycotts.

e. fining workers.

Difficulty: 2 Page-Reference: 291

Question ID: 09-1-84 Skill: Knowledge

Objective: 9.5

85. After the International Brotherhood of Basketweavers went on strike, Acme Baskets could

consider hiring

a. union stooges.

b. strikebreakers.

c. contingent workers.

d. shop stewards.

e. union busters.

Difficulty: 3 Page-Reference: 291

Question ID: 09-1-85 Skill: Comprehension

Objective: 9.5

86. ________ was a management tactic considered by the NHL where minor hockey players were to

be brought in to replace striking NHL players.

a. A lockout

b. The use of strikebreakers

c. Compulsory arbitration

d. An injunction

e. Mediation

Difficulty: 1 Page-Reference: 291

Question ID: 09-1-86 Skill: Comprehension

Objective: 9.5

87. Six automotive companies have been getting together to plan a strategy and to exchange

information about how to manage relations with unions. This group is known as

a. an industrial leaders group.

b. an employers‘ association.

c. a management council.

d. a trading block.

e. an anti-union trade association.

Difficulty: 1 Page-Reference: 291

Question ID: 09-1-87 Skill: Knowledge

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

88. What approach is used to settle disputes between the government and public employees like

firefighters and police officers?

a. Strikebreakers

b. Strikes

c. Compulsory arbitration

d. Collective bargaining

e. Mediation

Difficulty: 2 Page-Reference: 292

Question ID: 09-1-88 Skill: Knowledge

Objective: 9.5

89. In arbitration,

a. the arbitrator’s decision is legally binding on both parties.

b. the arbitrator’s decision is not enforceable.

c. the arbitrator is selected by an employers‘ association.

d. the arbitrator suggests a solution, but cannot enforce one.

e. the arbitrator’s sole duty is to prevent the bogging down of negotiations.

Difficulty: 1 Page-Reference: 292

Question ID: 09-1-89 Skill: Comprehension

Objective: 9.5

90. If union-management negotiations are not successful, a person might be called in to impose a

binding settlement on the disputing parties. This person is called a(n)

a. conciliator.

b. mediator.

c. arbitrator.

d. union steward.

e. shop steward.

Difficulty: 2 Page-Reference: 292

Question ID: 09-1-90 Skill: Knowledge

Objective: 9.5

91. In a(n) ________, a third party suggests, but does not impose, a settlement to a labour dispute.

a. strike

b. lockout

c. boycott

d. mediation

e. arbitration

Difficulty: 1 Page-Reference: 292

Question ID: 09-1-91 Skill: Knowledge

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

92. After contract negotiations stall, the International Brotherhood of Basketweavers and Acme

Baskets may agree to bring in a(n) ________ to suggest a settlement.

a. lockout

b. strike

c. mediator

d. arbitrator

e. boycott

Difficulty: 2 Page-Reference: 292

Question ID: 09-1-92 Skill: Comprehension

Objective: 9.5

93. Which of the following statements about mediation is correct?

a. The mediator’s decision is legally binding.

b. The mediator has the task of preventing outsiders from making the conflict worse.

c. The mediator is appointed by management.

d. The mediator is a neutral third party whose task is to suggest a compromise that will get the

negotiations moving ahead.

e. All of these.

Difficulty: 2 Page-Reference: 292

Question ID: 09-1-93 Skill: Comprehension

Objective: 9.5

94. In which of the following dispute resolution alternatives does the neutral third party dictate a

settlement between the two sides, which have agreed to submit to outside judgment?

a. Voluntary arbitration

b. Strike

c. Lockout

d. Boycott

e. Mediation

Difficulty: 1 Page-Reference: 292

Question ID: 09-1-94 Skill: Knowledge

Objective: 9.5

95. In a(n) ________, both parties are legally required to accept the judgment of a neutral third party

if they cannot reach agreement on their own.

a. collective bargaining

b. adjudication

c. voluntary arbitration

d. compulsory arbitration

e. mediation

Difficulty: 1 Page-Reference: 292

Question ID: 09-1-95 Skill: Knowledge

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

96. ________ has been used to settle disputes between the government and public employees such

as firefighters and police.

a. Adjudication

b. Mediation

c. Compulsory arbitration

d. Collective bargaining

e. Voluntary arbitration

Difficulty: 2 Page-Reference: 292

Question ID: 09-1-96 Skill: Knowledge

Objective: 9.5

97. As a worker, you file a grievance that you are entitled to a higher job classification than you

received. As the grievance procedure unfolds, the process becomes more ________ and involves

________ levels of union and plant management.

a. informal; higher

b. informal; lower

c. formal; higher

d. formal; lower

e. informal; top

Difficulty: 3 Page-Reference: 292-293

Question ID: 09-1-97 Skill: Comprehension

Objective: 9.5

98. John, a ________, is a regular employee who acts as a liaison between union members and

supervisors.

a. union lawyer

b. godfather

c. local union

d. shop steward

e. union agent

Difficulty: 2 Page-Reference: 292

Question ID: 09-1-98 Skill: Comprehension

Objective: 9.5

99. Workers at one company complained to their supervisor that they were not being allowed to take

a fifteen-minute break during the afternoon even though it was provided for in the labour contract. This

complaint is an example of a

a. grievance.

b. boycott.

c. wildcat strike.

d. conciliatory disagreement.

e. bargaining point.

Difficulty: 1 Page-Reference: 292

Question ID: 09-1-99 Skill: Comprehension

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

1. The power of unions comes from collective (group) action.

a. True

b. False

Difficulty: 1 Page-Reference: 276

Question ID: 09-2-100 Skill: Knowledge

Objective: 9.1

2. Labour unions developed in response to management’s unfair and uncaring treatment of

employees.

a. True

b. False

Difficulty: 1 Page-Reference: 276

Question ID: 09-2-101 Skill: Knowledge

Objective: 9.1

3. Labour unions were formed by company middle managers as a defence mechanism to protect the

firm against the rising power of the industrialists of the late 19th century.

a. True

b. False

Difficulty: 1 Page-Reference: 276

Question ID: 09-2-102 Skill: Comprehension

Objective: 9.1

4. Currently, less than 20 percent of the total Canadian workforce is unionized.

a. True

b. False

Difficulty: 2 Page-Reference: 278

Question ID: 09-2-103 Skill: Knowledge

Objective: 9.1

5. Traditionally, union members have been predominantly women.

a. True

b. False

Difficulty: 1 Page-Reference: 278

Question ID: 09-2-104 Skill: Knowledge

Objective: 9.1

6. The proportion of the total workforce that is unionized has stagnated in the past few decades.

a. True

b. False

Difficulty: 1 Page-Reference: 278

Question ID: 09-2-105 Skill: Knowledge

Objective: 9.1

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

7. The public sector is far more heavily unionized than the private sector.

a. True

b. False

Difficulty: 1 Page-Reference: 278

Question ID: 09-2-106 Skill: Knowledge

Objective: 9.1

8. Unionization rates vary widely across countries (e.g., in France only 9 percent of workers are

unionized, but in Sweden 82 percent belong to unions).

a. True

b. False

Difficulty: 1 Page-Reference: 278

Question ID: 09-2-107 Skill: Knowledge

Objective: 9.1

9. Many foreign manufacturers who have set up shop in North America have avoided unionization

efforts by providing job security and a work environment where employees are allowed to participate in

plant management.

a. True

b. False

Difficulty: 2 Page-Reference: 278

Question ID: 09-2-108 Skill: Knowledge

Objective: 9.1

10. One of the challenges facing unions is employment growth in service industries, where union

power has traditionally not been strong.

a. True

b. False

Difficulty: 2 Page-Reference: 278

Question ID: 09-2-109 Skill: Knowledge

Objective: 9.1

11. As a result of the recession of 2008-2009, unions are now taking a much more adversarial stance

in their relations with management.

a. True

b. False

Difficulty: 2 Page-Reference: 279

Question ID: 09-2-110 Skill: Comprehension

Objective: 9.1

12. In the past, unions focused on maintaining job security for their members, but in recent years they

have increasingly focused on achieving increased wages and benefits.

a. True

b. False

Difficulty: 2 Page-Reference: 279

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

Question ID: 09-2-111 Skill: Comprehension

Objective: 9.1

13. During the past 40 years, union density has ranged from 40-50 percent in Canada.

a. True

b. False

Difficulty: 2 Page-Reference: 278

Question ID: 09-2-112 Skill: Knowledge

Objective: 9.1

14. Women now make up about 50 percent of union membership.

a. True

b. False

Difficulty: 2 Page-Reference: 278

Question ID: 09-2-113 Skill: Knowledge

Objective: 9.1

15. The Constitution Act divided authority over labour regulations between the federal and provincial

governments.

a. True

b. False

Difficulty: 2 Page-Reference: 280

Question ID: 09-2-114 Skill: Knowledge

Objective: 9.2

16. Labour gained the right to collectively bargain with the passage of the Industrial Disputes

Investigation Act.

a. True

b. False

Difficulty: 3 Page-Reference: 281

Question ID: 09-2-115 Skill: Knowledge

Objective: 9.2

17. The Canada Labour Code prohibits paying employees on a piece-rate system.

a. True

b. False

Difficulty: 3 Page-Reference: 281

Question ID: 09-2-116 Skill: Knowledge

Objective: 9.2

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

18. As part of the Canada Labour Code, the Minister of Labour must appoint a conciliation officer if

the parties in the dispute cannot reach a collective agreement.

a. True

b. False

Difficulty: 2 Page-Reference: 281

Question ID: 09-2-117 Skill: Knowledge

Objective: 9.2

19. The Ontario Agricultural Employees’ Protection Act allows agricultural workers to join an

association, but does not require employers to collectively bargain with the workers.

a. True

b. False

Difficulty: 2 Page-Reference: 281

Question ID: 09-2-118 Skill: Knowledge

Objective: 9.2

20. The Fair Employment Practices section of the Canada Labour Code prohibits employers from

refusing a person employment on the basis of the person’s race or religion, but this prohibition does not

apply to non-profit, charitable, and philanthropic organizations.

a. True

b. False

Difficulty: 2 Page-Reference: 281

Question ID: 09-2-119 Skill: Comprehension

Objective: 9.2

21. If it can be shown that an employee did not exercise proper care to ensure his or her own safety

on the job, compensation need not be paid if an injury occurs.

a. True

b. False

Difficulty: 2 Page-Reference: 281-282

Question ID: 09-2-120 Skill: Comprehension

Objective: 9.2

22. Managers are covered by the provisions of the Canada Labour Code.

a. True

b. False

Difficulty: 2 Page-Reference: 281-282

Question ID: 09-2-121 Skill: Knowledge

Objective: 9.2

23. In most provinces, a labour union will be certified as the bargaining agent for a group of

employees if more than 70 percent of them vote for the union.

a. True

b. False

Difficulty: 1 Page-Reference: 284

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

Question ID: 09-2-122 Skill: Knowledge

Objective: 9.3

24. Plumbers are members of craft unions.

a. True

b. False

Difficulty: 1 Page-Reference: 284

Question ID: 09-2-123 Skill: Knowledge

Objective: 9.3

25. The United Food and Commercial Workers (UFCW) has been making steady progress in

unionizing Walmart workers.

a. True

b. False

Difficulty: 1 Page-Reference: 283

Question ID: 09-2-124 Skill: Comprehension

Objective: 9.3

26. In the U.S., some unions have tried to increase the number of unionized workers by agreeing not

to strike if they are certified as the bargaining agent.

a. True

b. False

Difficulty: 1 Page-Reference: 283

Question ID: 09-2-125 Skill: Knowledge

Objective: 9.3

27. Craft unions are organized according to industries.

a. True

b. False

Difficulty: 1 Page-Reference: 284

Question ID: 09-2-126 Skill: Knowledge

Objective: 9.3

28. About 70 percent of unionized workers in Canada belong to international unions.

a. True

b. False

Difficulty: 3 Page-Reference: 285

Question ID: 09-2-127 Skill: Knowledge

Objective: 9.3

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

29. Management often becomes aware of union organizing efforts through gossip from the company‘s

grapevine.

a. True

b. False

Difficulty: 1 Page-Reference: 283

Question ID: 09-2-128 Skill: Knowledge

Objective: 9.3

30. The Public Service Alliance of Canada is the largest union in Canada.

a. True

b. False

Difficulty: 3 Page-Reference: 285

Question ID: 09-2-129 Skill: Knowledge

Objective: 9.3

31. In an open shop, all employees for whom the union bargains must pay dues, but they need not

join the union.

a. True

b. False

Difficulty: 2 Page-Reference: 286

Question ID: 09-2-130 Skill: Knowledge

Objective: 9.3

32. Industrial unions generally do a better job of representing their workers than craft unions do.

a. True

b. False

Difficulty: 2 Page-Reference: 285

Question ID: 09-2-131 Skill: Comprehension

Objective: 9.3

33. The greatest union security is found in the agency shop.

a. True

b. False

Difficulty: 1 Page-Reference: 286

Question ID: 09-2-132 Skill: Knowledge

Objective: 9.3

34. An agency shop provision in a labour agreement requires employees to pay dues to the union

even if they do not join the union.

a. True

b. False

Difficulty: 1 Page-Reference: 286

Question ID: 09-2-133 Skill: Knowledge

Objective: 9.3

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

35. The most common contract issue is compensation.

a. True

b. False

Difficulty: 1 Page-Reference: 288

Question ID: 09-2-134 Skill: Knowledge

Objective: 9.4

36. The cost of living allowance clause in a contract is sought by management in order to gain some

certainty about labour costs.

a. True

b. False

Difficulty: 1 Page-Reference: 288

Question ID: 09-2-135 Skill: Knowledge

Objective: 9.4

37. In recent years, unions have been more successful at getting richer pensions because they have

been willing to accept lower wages.

a. True

b. False

Difficulty: 1 Page-Reference: 288

Question ID: 09-2-136 Skill: Comprehension

Objective: 9.4

38. The collective bargaining process begins with the recognition of the union as the sole bargaining

agent for its members.

a. True

b. False

Difficulty: 1 Page-Reference: 282

Question ID: 09-2-137 Skill: Knowledge

Objective: 9.4

39. Both parties must bargain over items like wages, working hours, and benefits even if one party

doesn’t want to.

a. True

b. False

Difficulty: 1 Page-Reference: 287

Question ID: 09-2-138 Skill: Knowledge

Objective: 9.4

40. Wildcat strikes deprive workers of their status as employees and thus of the protection of labour

laws.

a. True

b. False

Difficulty: 2 Page-Reference: 290

Question ID: 09-2-139 Skill: Comprehension

Objective: 9.5

41. Unions are more reluctant to use the strike weapon than they used to be because more workers

are in profit-sharing plans.

a. True

b. False

Difficulty: 2 Page-Reference: 290

Question ID: 09-2-140 Skill: Comprehension

Objective: 9.5

42. The lockout is illegal if it is used as an offensive weapon to give the firm an economic advantage

in the bargaining process.

a. True

b. False

Difficulty: 1 Page-Reference: 291

Question ID: 09-2-141 Skill: Knowledge

Objective: 9.5

43. Lockouts are more common than they used to be.

a. True

b. False

Difficulty: 1 Page-Reference: 291

Question ID: 09-2-142 Skill: Knowledge

Objective: 9.5

44. The process by which labour and management negotiate conditions of employment for workers

represented by the union is called mediation.

a. True

b. False

Difficulty: 1 Page-Reference: 286

Question ID: 09-2-143 Skill: Knowledge

Objective: 9.5

45. Most strikes in Canada are economic strikes.

a. True

b. False

Difficulty: 1 Page-Reference: 288

Question ID: 09-2-144 Skill: Knowledge

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

1. What is a labour union? Why is it formed and what purpose does it serve?

Difficulty: 2 Page-Reference: 276

Question ID: 09-3-145 Skill: Comprehension

Objective: 9.1

2. How has union membership (as a percentage of the total workforce) changed over the past 40

years?

Difficulty: 2 Page-Reference: 278

Question ID: 09-3-146 Skill: Comprehension

Objective: 9.2

3. List the two factors that help to explain the decline in union membership.

Difficulty: 2 Page-Reference: 278

Question ID: 09-3-147 Skill: Knowledge

Objective: 9.2

4. What three issues are typically most important to union negotiations?

Difficulty: 2 Page-Reference: 287

Question ID: 09-3-148 Skill: Knowledge

Objective: 9.5

5. List the four options available to unions if contract negotiations break down.

Difficulty: 2 Page-Reference: 288-290

Question ID: 09-3-149 Skill: Knowledge

Objective: 9.5

6. List the actions management has to offset the union’s power.

Difficulty: 1 Page-Reference: 292

Question ID: 09-3-150 Skill: Knowledge

Objective: 9.5

7. What third-party options can be used to overcome disputes between labour and management?

Difficulty: 2 Page-Reference: 291-292

Question ID: 09-3-151 Skill: Knowledge

Objective: 9.5

1. Briefly trace the history of labour unions in Canada, noting some of the key labour organizations

that were important early in the movement.

Difficulty: 3 Page-Reference: 276-277

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

Question ID: 09-4-152 Skill: Comprehension

Objective: 9.2

2. What are the trends in unionism from the 1970s to today?

Difficulty: 2 Page-Reference: 278-280

Question ID: 09-4-153 Skill: Comprehension

Objective: 9.2

3. Explain the two factors that help to explain the decline in union membership.

Difficulty: 2 Page-Reference: 278-280

Question ID: 09-4-154 Skill: Comprehension

Objective: 9.2

4. Discuss the difficult issues that face unions in Canada.

Difficulty: 2 Page-Reference: 278

Question ID: 09-4-155 Skill: Comprehension

Objective: 9.2

5. Describe the major pieces of legislation that impact labour management relations.

Difficulty: 3 Page-Reference: 280-282

Question ID: 09-4-156 Skill: Knowledge

Objective: 9.3

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

6. What are the main provisions of the Canada Labour Code?

Difficulty: 2 Page-Reference: 281-282

Question ID: 09-4-157 Skill: Knowledge

Objective: 9.3

7. Identify five of the provisions of the Ontario Labour Relations Act.

Difficulty: 3 Page-Reference: 282

Question ID: 09-4-158 Skill: Knowledge

Objective: 9.3

8. Describe the different types of unions: craft union, industrial union, local union, national union,

international union, and independent local union.

Difficulty: 1 Page-Reference: 284-285

Question ID: 09-4-159 Skill: Knowledge

Objective: 9.4

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

9. Explain the difference between a closed shop, an open shop, a union shop, and an agency shop.

Difficulty: 1 Page-Reference: 286

Question ID: 09-4-160 Skill: Comprehension

Objective: 9.4

10. When does a grievance occur? Explain how the typical grievance process works.

Difficulty: 2 Page-Reference: 292-293

Question ID: 09-4-161 Skill: Comprehension

Objective: 9.5

11. When does an impasse occur? What are some of the actions that unions can take when their

demands are not met?

Difficulty: 2 Page-Reference: 288-290

Question ID: 09-4-162 Skill: Comprehension

Objective: 9.5

12. What can management do to offset the union’s power? Explain the weapons at their disposal.

Difficulty: 1 Page-Reference: 291

Question ID: 09-4-163 Skill: Comprehension

Objective: 9.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 9—Understanding Labour–Management Relations

13. Explain the similarities and the differences among mediation, voluntary arbitration, and

compulsory arbitration.

Difficulty: 2 Page-Reference: 291-292

Question ID: 09-4-164 Skill: Comprehension

Objective: 9.5