Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
The phrase, “Do as I say, not as I do,” will work for which stage of team development?
1)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
E)
None of the answer choices are correct.
2)
Your boss remarks to you that proactive leadership can avoid a situation where team members
question the legitimacy of the team’s direction, the leader, and the roles of other team members.
How should you respond?
2)
A)
Agree
B)
Disagreequestioning by team members about the direction of the team is a natural phase of
development.
C)
There is not enough information to know how to respond.
3)
Your best friend remarks that the team members in her management group are getting along great
with one another, but that nothing seems to get done in meetings. Everyone seems to be waiting for
someone else to take the lead, and they don’t have a clear set of rules or expectations for how they
should act or who should take which roles. Her group is probably in need of which group task?
3)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
4)
If your team is moving into the performing stage, which behaviors are you most likely to see?
4)
A)
Development of shared standards and expectations
B)
Factions forming
C)
High levels of coordination
D)
Social interaction leading to increased trust
5)
Your boss has informed you that you will be the team leader and has asked you to design a
motivational package that will reward and recognize individuals within the team. Is this a good
idea?
5)
A)
This is a good idea.
B)
This is not a good idea.
C)
There is not enough information to determine whether the idea is good or not.
6)
During which stage of team development do you find yourself asking these questions: Do I want to
maintain my membership in the team? How will we handle dissension?
6)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
7)
Which statement is an example of providing good feedback to a team member?
7)
A)
“You have finished fewer projects than anyone else on the team.”
B)
“Let me show you how to do it.”
C)
“You are incompetent.”
D)
“I don’t like the way things are, so what are you going to do about it?”
8)
At what stage would these behaviors be exhibited: ignoring disagreements, cooperativeness, and
conformity to standards and expectations?
8)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
9)
Providing supportive feedback and fostering commitment to a vision are needed from team
leaders. You are at what stage of team development?
9)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
10)
You find yourself asking the following questions: What is expected of me? Who is going to lead?
What is supposed to happen? You are at what stage of team development?
10)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
11)
This is your first meeting with your team. What should you do?
11)
A)
Make introductions to be certain everyone knows one another.
B)
Begin to focus on task–facilitating roles and relationship–building roles.
C)
Articulate the future for the team.
D)
Challenge other team members’ points of view.
12)
Focusing on process improvement, recognizing team achievement, and fostering win/win
relationships are needed from team leaders. You are at what stage of team development?
12)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
13)
Jane builds on the ideas of others by providing examples and illustrations. What role is Jane
playing?
13)
A)
Energizing role
B)
Supportive role
C)
Elaborating role
D)
Information–giving role
14)
Team members from which orientation are more likely to expect to be involved in the creation and
articulation of goals?
14)
A)
Affective
B)
Collectivist
C)
Neutral
D)
Individualist
15)
In your team’s meeting with your prime client, you state, “We have been trying to get that data,
both Arnie and I, since last October.” Your manager, George, gives you a stern look like “Don’t air
our dirty laundry in public.” You say very little after the stare. How George behaved in the meeting
is an example of
15)
A)
direct pressure.
B)
mind guarding.
C)
self–censorship.
D)
shared stereotypes.
16)
If you find that you ask yourself this question, “How can we foster innovativeness and creativity?”,
what stage is your team most likely at?
16)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
17)
The following behaviors are key to building and maintaining credibility among team members: (1)
Be clear and consistent, (2) Manage agreement and disagreement, (3) Encourage and coach, and (4)
Provide training. Which statements are correct?
17)
A)
All four statements are correct.
B)
Only statements 2, 3, and 4 are correct.
C)
Only statements 1 and 3 are correct.
D)
Only statements 1, 2, and 3 are correct.
E)
Only statements 1, 2, and 4 are correct.
18)
Teams can (1) take too long to make a decision, (2) compromise on excellence in order to get
agreement from everyone, and (3) demonstrate groupthink, which improves decisions made by the
team. Which statements are correct?
18)
A)
All three statements are correct.
B)
Only statements 1 and 3 are correct.
C)
Only statements 2 and 3 are correct.
D)
Only statements 1 and 2 are correct.
19)
Personal confrontations, emotional displays, and humor are more likely to be accepted in which
cultures?
19)
A)
Ascription versus achievement
B)
Affective versus neutral
C)
Specificity versus diffuseness
D)
Universalism versus particularism
20)
You have just returned from a seminar on teams. Your employees perform routine, highly
structured work (painting the eyes on Barbie dolls). Is this situation well suited for teams?
20)
A)
Any situation can benefit from a team structure.
B)
The situation is not well–suited for teams.
C)
There is not enough information.
21)
Barry is known to challenge unproductive behavior in team meetings by consistently trying to
ensure his team members display proper behavior. What role is Barry playing?
21)
A)
Task–facilitating role
B)
Confronting role
C)
Monitoring role
D)
Enforcing role
22)
Not wanting to make a serious judgment error, you convene a meeting of your team. In the process
of discussing an issue, George, Barbara, and Dan voice agreement over alternative 1, whereas Bill
and Morgan have not spoken. If you accept alternative 1, what potential mistake would you be
making?
22)
A)
Illusion of unanimity
B)
Illusion of invulnerability
C)
Direct pressure
D)
Illusion of morality
23)
The behaviors a team leader exhibits in this stage are to foster innovation and continuous
improvement simultaneously and to provide evaluation concerning how the team can improve
performance. What stage is it?
23)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
24)
If you find yourself strenuously challenging others’ point of view and identifying an external
adversary for the team to enhance team cohesion and commitment, what stage of team
development is your team exhibiting?
24)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
25)
If your team is moving into the forming stage, which behaviors are you most likely to see?
25)
A)
High levels of coordination
B)
Social interaction leading to increased trust
C)
Factions forming
D)
Development of shared standards and expectations
26)
Which does an Everest goal require?
26)
A)
An alignment to societal norms
B)
An easily measured standard
C)
A completion date
D)
An understanding of your core values and purpose in life
E)
Only statements A, B, and C are correct.
27)
In your team’s meeting with your prime client, you state, “We have been trying to get that data,
both Arnie and I, since last October.” Your manager, George, gives you a stern look like “Don’t air
our dirty laundry in public.” You say very little after the stare. How you behaved in the remaining
part of the meeting is an example of what type of groupthink attribute?
27)
A)
Self–censorship
B)
Mind guarding
C)
Rationalization
D)
Direct pressure
28)
What is the role called that helps the team accomplish its objectives?
28)
A)
Tension–relieving role
B)
Task–facilitating role
C)
Relationship–building role
D)
Census–building role
29)
High–performing teams in the performing stage of development emphasize (1) elevating the team’s
performance and (2) improvements that are large and dramatic. Which statements are correct?
29)
A)
Both statements are correct.
B)
Only statement 1 is correct.
C)
Only statement 2 is correct.
30)
Which is a good example of an Everest goal?
30)
A)
Achieve a 5% improvement in on–time delivery of technology products by the end of the
quarter
B)
One computer for each person throughout the world
C)
Increase customer satisfaction by the end of the year
D)
None of the statements are examples of an Everest goal.
31)
Which of the following characteristics is least likely to be reflected in a SMART goal?
31)
A)
Time–bound
B)
Specific
C)
Realistic but stretching
D)
Altruistic
E)
Measurable
32)
If the team works to build core competence and encourage creative problem solving, what stage of
team development is the team at?
32)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
33)
Sponsoring team members’ ideas, orchestrating their implementation, and fostering extraordinary
performance are needed from the team leaders. You are at what stage of team development?
33)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
34)
To avoid groupthink, (1) the team should have second–chance meetings, (2) the team should invite
outside experts to listen to the rationale for the team‘s decision and critique it, and (3) the team
leader should express an opinion at the outset of the meeting to save time. Which statements are
correct?
34)
A)
All three statements are correct.
B)
Only statements 1 and 2 are correct.
C)
Only statement 3 is correct.
D)
Only statements 2 and 3 are correct.
E)
Only statements 1 and 3 are correct.
35)
If your team is moving into the storming stage, which behaviors are you most likely to see?
35)
A)
Factions forming
B)
Conformity to standards and expectations
C)
Unconditional commitment
D)
Social interaction with one another
A
36)
You find that you are asking yourself the following questions: “How can I show my support to
others?” and “How can I fit in?” What stage of team development are you most likely at?
36)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
B
37)
Your team’s approach is to involve everyone, to help people be generalists, and to share
information openly. What is your team’s approach?
37)
A)
Direct pressure
B)
Self–censorship
C)
Continuous improvement
D)
Mind guarding
38)
If a team member is in a blocking role, what is she doing?
38)
A)
Emphasizing the interpersonal aspects of the team
B)
Inhibiting the team members from achieving the objectives of the team
C)
Helping the team achieve its goals by blocking out the obstacles for team success
D)
Serving as a devil’s advocate for the team.
B
39)
Which is an effective principle for providing feedback?
39)
A)
Focusing feedback on inferences and judgments eliminates blocking behavior
B)
Focusing feedback immediately is more important than looking for the appropriate time
C)
Focusing feedback on the amount of information the recipient can use helps team members
D)
Focusing feedback on persons rather than behavior pinpoints directly the problem
C
C
40)
Effective teams (1) function so well they create their own magnetism, (2) are interested in others’
success as well as their own, and (3) devalue members who don’t work cohesively with the rest of
the team. Which statements are correct?
40)
A)
All three statements are correct.
B)
Only statements 1 and 3 are correct.
C)
Only statements 1 and 2 are correct.
D)
Only statements 2 and 3 are correct.
41)
Your best friend in another department remarks that the team members in her group are very
self–conscious. Also, she indicates that she has yet to speak up in the meetings. What stage is her
group most likely at?
41)
A)
Forming
B)
Norming
C)
Storming
D)
Performing
42)
Which of the following would you most likely see in the performing stage of team development?
42)
A)
Team members developing self–awareness
B)
Team leaders managing stress
C)
Team members improving the competence of other team members
D)
Team leaders managing conflict