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Hebda, Handbook of Informatics, 5/e Test Bank
Chapter 9
Question 1
Type: MCSA
The scientific study of the interaction between people, machines, and their work environments is which of the
following?
1. Ergonomics
2. Human–computer interaction (HCI)
3. Human factors
4. Usability
Question 2
Type: MCSA
Ergonomics focuses on which of the following?
1. The ability of the nurse to complete computer processing
2. Correct posture while keyboarding
3. Establishing protocols for benchmarking
4. The physical design for safety, comfort, and convenience
Question 3
Type: FIB
_____________________________ is the study of how people design, implement, evaluate and use interactive
computer systems
Standard Text:
Question 4
Type: MCMA
Usability is a subset of HCI and one of its major components. Which of the following are usability topics?
Standard Text: Select all that apply.
1. Using an application
2. Learning to use a system
3. User satisfaction
4. Efficiency
5. Error-free/error-forgiving interactions
Question 5
Type: MCSA
The broad goals of usability are to promote acceptance and use of systems through improved interactive systems,
software, developing new kinds of applications to support specific work, and promoting job optimization with the
use of information systems. A user interface can effectively disappear if which of the following is correct?
1. The system is designed well.
2. The system has multiple partners.
3. The system has a comprehensive set of instructions.
4. The system has little to no downtime.
Question 6
Type: MCSA
Usability experts cite three main goals of HCI and usability. Which of the following is not a usability goal?
1. Effectiveness
2. Efficiency
3. Replication
4. User satisfaction
Question 7
Type: FIB
____________________________ guide health informaticists in completing user-centered design processes,
usability tests, IT adoption evaluations and usability research.
Standard Text:
Question 8
Type: MCSA
Which of the following frameworks is based on work-centered research and distributed cognition?
1. The FITT framework
2. UFuRT (User, Function, Representation, and Task analysis) framework
3. Human, Organization, Technology-fit (HOT-fit)
4. The Staggers Human–Computer Interaction Framework
Question 9
Type: FIB
_________________________ is the study of how people design, implement, and evaluate interactive computer
systems in the context of users’ tasks and work.
Standard Text:
Question 10
Type: MCSA
Usability tests are systematic and structured examinations of the effectiveness, efficiency or satisfaction of any
component or interactions in the human–computer interaction framework(s). Which of the following is an
example of a usability test?
1. Identifying appropriate hours to offer patients sleep medication
2. Completing a longitudinal study of nursing effectiveness during lunch hours
3. Exploring time management strategies in central supply
4. Describing the satisfaction with a new computerized provider order entry (CPOE) application.
Question 11
Type: MCSA
Which of the following types of usability studies consists of a detailed review of a sequence of real or proposed
actions to complete a task in a system?
1. Simplified usability tests using early prototypes
2. Cognitive walkthrough
3. Heuristic evaluations or heuristic inspection methods
4. Exploratory test
Question 12
Type: MCMA
Usability studies can be used to support IT in a number of ways. Which of the following are reasons to complete
these studies in a health care setting?
Standard Text: Select all that apply.
1. Assesses the adequacy of a design or redesign early in the systems life cycle
2. Helps determine or clarify users’ requirements determination
3. Creates an interest in learning the new system
4. Determines the actual price of the system
5. Supports infrastructure
Question 13
Type: MCSA
Which of the following entities does not support a role for informaticians in the future?
1. Informaticians require a graduate education.
2. The recent interest in usability will provide interesting work for health informaticists in the future.
3. Informaticians support the training of new systems.
4. Informaticians are key members of the life cycle discussions.
Question 14
Type: MCSA
Ethnographic studies have been incorporated within health care settings by informaticians to glean data at the
point of care. Which of the following statements about ethnography is true?
1. Ethnography is a quantitative method from anthropology and sociology that includes fieldwork and analysis of
people in cultural, social settings.
2. In ethnography researchers describe the person of interest’s point of view focusing on experience and
interactions in social settings rather than the actions themselves.
3. Ethnography is an outdated method of inquiry.
4. The use of ethnography is criticized as a method to determine HCI effectiveness.
