Chapter 8 When people from one culture view those in another culture through

46. Many of the communication technologies significantly limit or eliminate forms of communication.

a. written

b. impolite c.

dominant d.

nonverbal

47. The use of new technologies encourages .

a. small talk

b. polyphasic activity

c. less time for groups to reach consensus

d. face-to-face communication

48. Polyphasic activity:

a. is the study of space in nonverbal communication.

b. is the study of seating arrangements.

c. means having face-to-face conversations with more than one person at a time.

d. means doing more than one task at a time.

49. Reflective listening means to evoke a shared or common meaning in another person.

a. True

b. False

50. Interpersonal communication does not affect the health and well-being of the workforce in any way.

a. True

b. False

51. An important method for determining if a message has been received and understood is to solicit and examine

feedback.

a. True

b. False

52. A communication medium that is low in information richness is good for sending numeric or factual data.

a. True

b. False

53. A good reflective listener does not lead the speaker according to the listener’s own thoughts and feelings.

a. True

b. False

54. Two–way communication is faster and should be used in an emergency situation.

a. True

b. False

55. A memo from a company president to all employees is an example of one-way communication.

a. True

b. False

56. Status differences can influence the content and manner in which a message is sent from a subordinate to someone

higher in the organization.

a. True

b. False

57. Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on

some focal point in front of them.

a. True

b. False

58. Communication styles and channels are very similar for men and women.

a. True

b. False

59. When people from one culture view those in another culture through the lens of a stereotype, they are in effect

discounting the individual differences within the other culture.

a. True

b. False

60. Incivility consists of discourteous communication and rude behavior that are disrespectful, hurtful, or injurious.

b. False

61. Defensive communication includes aggressive, malevolent messages as well as passive, withdrawn messages.

a. True

b. False

62. Social swearing and annoyance swearing are basically the same form of uncivil behavior.

a. True

b. False

63. Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as

dominant defensiveness.

a. True

b. False

64. Seating dynamics is an important aspect of proxemics.

a. True

b. False

65. A direct gaze indicates dedication, truthfulness, and forthrightness in the United States.

a. True

b. False

66. The absence of heartfelt communication in human relationships leads to loneliness and social isolation and is known

as communicative disease.

a. True

b. False

67. The balance between head and heart is achieved when a person displays positive emotional competence and is able

to have a healthy internal conversation between his or her thoughts and feelings.

a. True

b. False

68. Modern technologies may challenge our ability to maintain trust in relationships.

69. The use of new technologies encourages doing more than one thing at a time.

a. True

b. False

70. New communication technologies may make people less patient with face-to-face communication.

a. True

b. False

71. Relative to face-to-face interaction, people who communicate via e-mail are more cooperative and feel less justified

in being noncooperative.

a. True

b. False

72. Identify the elements of the communication model and provide an example of each.

73. What are barriers to communication? Name the barriers of communication that exist in organizations.

74. Define reflective listening. What are the four levels of verbal response that it necessitates?

75. How do communication technologies affect behavior?

Match the following:

a. The ability of a medium to convey meaning to a receiver

b. Data that have been interpreted, analyzed, and have meaning to some user

c. The thoughts and feelings that the communicator is attempting to evoke in the receiver

d. The words, their pronunciations, and the methods of combining them used and understood by a group of

people

e. The person sending a message

DIFFICULTY: Easy

LEARNING OBJECTIVES: ORGB.NELS.15.08.01

NATIONAL STANDARDS: United States – BUSPROG: Communication

STATE STANDARDS: United States – Ohio – DISC: Leadership Principles

KEYWORDS: Bloom’s: Knowledge

76. Language

77. Communicator

78. Information

79. Richness

80. Message

Match the following:

a. A window through which one interacts with others.

b. A receiver’s response to the message received from the sender

c. Feedback from receiver for purpose of checking accuracy of sender’s message

d. A form of nonverbal communication

e. Repeating of a message using different words, or a form of oral shorthand

DIFFICULTY: Easy

LEARNING OBJECTIVES: ORGB.NELS.15.08.01

NATIONAL STANDARDS: United States – BUSPROG: Communication

STATE STANDARDS: United States – Ohio – DISC: Leadership Principles

KEYWORDS: Bloom’s: Knowledge

81. Eye contact

82. Affirmation

83. Paraphrasing

84. Reflective listening

85. Perceptual screen

Match the following:

a. Interactive communication

b. A person who can experience the feelings and emotions of the message and sender

c. Messages that are aggressive, malevolent, passive, or withdrawn

d. A defensive communication tactic

e. Constructive, healthy communication in working relationships

DIFFICULTY: Easy

LEARNING OBJECTIVES: ORGB.NELS.15.08.01

ORGB.NELS.15.08.02

ORGB.NELS.15.08.04

NATIONAL STANDARDS: United States – BUSPROG: Communication

STATE STANDARDS: United States – Ohio – DISC: Leadership Principles

KEYWORDS: Bloom’s: Knowledge

86. Defensive communication

87. Two-way communication

88. Scapegoating

89. Nondefensive communication

90. Empathetic listener

Match the following:

a. Communication characterized by passive, submissive, withdrawing behavior

b. Communication without words or use of language

c. Communication characterized by active, aggressive, and attacking behavior

d. Bands of space extending outward from oneself

e. Study of an individual‘s perception and use of space

DIFFICULTY: Easy

LEARNING OBJECTIVES: ORGB.NELS.15.08.04

ORGB.NELS.15.08.05

NATIONAL STANDARDS: United States – BUSPROG: Communication

STATE STANDARDS: United States – Ohio – DISC: Leadership Principles

KEYWORDS: Bloom’s: Knowledge

91. Proxemics

92. Subordinate defensiveness

93. Nonverbal communication

94. Territorial space

95. Dominant defensiveness

Match the following:

a. Study of body movements, including posture

b. Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying

c. The study of an individual’s perception and use of space

d. An example of nonverbal communication

e. Excessive information

DIFFICULTY: Easy

LEARNING OBJECTIVES: ORGB.NELS.15.08.02

ORGB.NELS.15.08.05

NATIONAL STANDARDS: United States – BUSPROG: Communication

STATE STANDARDS: United States – Ohio – DISC: Leadership Principles

KEYWORDS: Bloom’s: Knowledge

96. Proxemics

97. Overload

98. Facial expression

99. Paralanguage

100. Kinesics