Test Bank
171
CHAPTER 8—EMPLOYEE SOCIALIZATION AND ORIENTATION
TRUE/FALSE
1. Role ambiguity means that the employee is unclear about their role in the organization.
2. Role overload occurs when the employee does not have enough work to do.
3. Self selection results in people turning down a job.
4. A problem with orientation programs is they almost never contain enough information.
5. Little research has been published about the effectiveness of orientation programs.
6. In your text, the process of adjusting to a new organization is called organizational joining.
7. Norms are established by the employees themselves.
8. Role conflict occurs when people get mixed signals about what is expected of them on the job.
9. Anticipatory socialization occurs before the individual joins the organization.
10. Realistic job previews tend to increase job satisfaction.
11. Self selection means that job seekers are eliminated from the applicant pool by HR specialists called ‘self selectors’.
12. Orientation programs often suffer from a lack of follow-up with the newcomer.
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13. A well run orientation program should take place over a period of time.
14. Newcomers need older insiders to effectively socialize to an organization..
15. The encounter stage of socialization begins when you make a formal commitment to join an organization.
16. It has been found that newcomers actively seek out the information they need rather than simply waiting for the organization to
supply it to them.
17. An RJP can be effective when the selection ratio for the job is high (there are few applicants for each job)
18. An RJP can be effective during times of low unemployment.
19. In general, RJP’s have been found to have a beneficial effect on turnover, satisfaction and commitment.
20. It is not important for an organization to continually evaluate the effectiveness of their orientation programs.
MULTIPLE CHOICE
1. In your text, the process of adjusting to a new organization is called:
a.
organizational adjustment
c.
corporate learning
b.
organizational socialization
d.
company adjustment time
2. An effective program to get people started in an organization (e.g., an orientation program) is important because:
a.
it will help get rid of poor performers
b.
it makes sure everyone understands all company policies
c.
it reduces benefit costs
d.
it reduces start-up costs
Test Bank
173
3. Role conflict occurs when:
a.
people think the role they are performing is more than they can reasonably do
b.
people think they are receiving mixed messages about what is expected of
them
c.
people feel their roles are unclear
d.
a lot of fights take place at work
4. Anticipatory socialization begins:
a.
The first day of work
c.
Before you join the organization
b.
About 10 days after you start work
d.
About 3 months after orientation
5. Norms are:
a.
The requirements of the job
b.
Company policies
c.
Unwritten rules of conduct established by the group
d.
Determined by Federal and State laws.
6. Expectations of new employees should be:
a.
Very low – they are new
c.
Never used for new employees
b.
Very high – challenge them
d.
Reasonable to reduce turnover
7. According to the text, what newcomers to an organization need MOST is (are):
a.
accurate expectations of the job
c.
a high level of education
b.
good computer skills
d.
really strong interpersonal skills
8. According to Fisher learning about the organization includes
a.
Goals, values and policies of the organization
b.
The necessary skills to do the job
c.
What to learn and who to learn from
d.
Learning from experience on the job
9. According to Fisher personal learning includes
a.
Goals, values and policies of the organization
b.
The necessary skills to do the job
c.
What to learn and who to learn from
d.
Learning from experience on the job
10. According to Schein the dimensions of organizational roles include all of the following except:
a.
inclusionary
c.
hierarchical
b.
functional
d.
structural
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11. Realistic job previews increase job satisfaction because:
a.
people who get these are generally paid more money
b.
it keeps people with the organization, even if it is not the place for them
c.
it increases their level of personal commitment to the job and the organization
d.
research shows it does not increase job satisfaction
12. A key element in designing an effective orientation program is to:
a.
include frequent interaction with supervisors and peers
b.
include frequent interaction with top management
c.
include frequent interaction with the HR department
d.
keep the new employees in the classroom for the entire program
13. Orientation program designers can reduce the problem of information overload by:
a.
conducting the program in phases over time
b.
including only essential information in the initial phase
c.
following up with newcomers to assure understanding
d.
providing written materials
e.
all of the above would be effective
14. Newcomers need all of the following except?
a.
accurate expectations
b.
a knowledge base
c.
other insiders to compare their judgements with
d.
a friendly supervisor
15. When an employee feels his/her role is unclear, the employee is said to be experiencing:
a.
role overload
c.
role ambiguity
b.
role conflict
d.
role uncertainty
16. Which of the following is a positive outcome of socialization?
a.
greater knowledge of the organization and work groups
b.
the formulation of attitudes that make groups work
c.
behaviors that lead to personal and organizational effectiveness
d.
all of the above are benefits of socialization
17. Newcomers to an organization need to be successful in the socialization into their new organization. Insiders can provide
newcomers with all of the following EXCEPT:
a.
accurate expectations
c.
other insiders
b.
knowledge base
d.
cultural bias
Test Bank
175
18. Orientation programs provide which of the following benefits?
a.
reduce newcomers stress and anxiety
b.
assist newcomer in learning organizational culture and values
c.
encourage development of positive attitudes
d.
all of the above are benefits of new employee orientation
19. Which individual in an organization plays a pivotal role in new employee orientation?
a.
staff of HRD department
c.
trainer
b.
supervisor
d.
co-worker
20. All of the following are problems with new employee orientation EXCEPT:
a.
too much emphasis on paperwork
b.
too much selling of the organization
c.
too much emphasis on an organization’s mission, vision and values
d.
one shot mentality
21. Role ambiguity means that:
a.
The employee sees the job as more then they can do.
b.
The employee is unclear of their role in the organization
c.
The employee receives mixed messages about their job
d.
The group norms are being violated
22. Organizational insiders possess all of the following, except:
a.
Accurate expectations
c.
A mentor
b.
Other insiders
d.
A knowledge base
23. A problem with orientation programs is:
a.
information overload
b.
too much paperwork
c.
too much selling of the organization
d.
scare tactics
e.
all of the above are problems with orientation programs
24. What is true about published research on the effectiveness of orientation programs?
a.
There is very little published on them
b.
They have been extensively studied and researched
c.
Your book ignore this issue
d.
The research is extensive, but only in training journals.
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25. Which of the following is a common objective of a new employee orientation program?
a.
Reduced turnover
b.
Reduced start up costs
c.
Reduced newcomer stress and anxiety
d.
All of the above a common objectives of orientation programs
26. Well run orientation programs commonly contain which of the following:
a.
All information is given in 1 day
b.
1 way communication from Management to the employee
c.
Both technical and social information
d.
A tenseness to sharpen the newcomers drive
27. The last stage of socialization is:
a.
Encounter
c.
Mature
b.
Anticipatory
d.
Change and acquisition
28. An RJP addresses which stage of the socialization process:
a.
Encounter
c.
Mature
b.
Anticipatory
d.
Change and acquisition
29. An RJP can be delivered via
a.
Printed media
c.
Audiovisuals
b.
Discussions
d.
All of the above
30. Which of the following is not an issue that should be considered when selecting RJP content:
a.
Content positive message
c.
Message source
b.
Judgmental content
d.
Content negativity