Chapter 8: Project Quality Management
c.
deliverable
d.
variance
can be several opportunities to have a defect.
1
Difficulty: Easy
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44. The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.
a.
ISO 9000
b.
six 9s of quality rule
c.
seven run rule
d.
Six Sigma rule
b
Difficulty: Moderate
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45. A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.
a.
integration test
b.
unit test
c.
user acceptance test
d.
system test
1
Difficulty: Moderate
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46. ____ is an independent test performed by end users prior to accepting the delivered system.
a.
Integration testing
b.
Unit testing
Chapter 8: Project Quality Management
c.
User acceptance testing
d.
System testing
accepting the delivered system. It focuses on the business fit of the system to the
organization, rather than technical issues.
Difficulty: Moderate
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47. Which of the following is one of Deming’s 14 Points for Management?
a.
An organization should increase dependence on inspection to achieve quality.
b.
Award business based on price tag alone rather than on other considerations.
c.
Minimize total cost by working with multiple suppliers rather than a single supplier.
d.
Eliminate the annual rating
or merit system.
Difficulty: Moderate
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48. One of Juran’s ten steps to quality improvement states that:
a.
an organization should minimize top management involvement in the achievement of individual employee
goals.
b.
an organization should entrust improvement to individual employees rather than appointing teams or
facilitators.
c.
an organization should build awareness of the need and opportunity for improvement.
d.
an organization should avoid “keeping score” in order to achieve an overall atmosphere of quality
improvement.
Difficulty: Moderate
49. _____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
a.
Juran
b.
Ishikawa
c.
Crosby
d.
Deming
1
Difficulty: Moderate
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50. _____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in
an organization.
a.
Seven run rule
b.
ISO 9000
c.
Six Sigma
d.
ASQ
b
continuous cycle of planning, controlling, and documenting quality in an organization.
1
Difficulty: Easy
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51. _____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable
error range.
a.
Prevention cost
b.
Appraisal cost
c.
Internal failure cost
d.
External failure cost
b
reporting inspection data all contribute to appraisal costs of quality.
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52. _____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
a.
Prevention cost
b.
Appraisal cost
c.
Internal failure cost
d.
External failure cost
d
1
Difficulty: Moderate
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53. _____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities,
provide guidance for quality processes, and provide a point of reference for appraising current processes.
a.
SQFD
b.
MTBI
c.
OPM3
d.
CMMI
d
1
Difficulty: Moderate
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Completion
54. The International Organization for Standardization (ISO) defines _____ as “the totality of characteristics of an entity
that bear on its ability to satisfy stated or implied needs.”
quality
1
Difficulty: Moderate
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55. The term _____ means a product can be used as it was intended.
56. The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken.
57. Performing _____ involves periodically evaluating overall project performance to ensure that the project will satisfy
the relevant quality standards.
58. Performing _____ involves monitoring specific project results to ensure that they comply with the relevant quality
standards while identifying ways to improve overall quality.
59. _____ is a quality planning technique that helps identify which variables have the most influence on the overall
outcome of a process.
60. _____ are the screens and reports the system generates.
61. _____ is the ability of a product or service to perform as expected under normal conditions.
62. A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could
63. _____ correct or prevent further quality problems based on quality control measurements.
64. _____ diagrams trace complaints about quality problems back to the responsible production operations.
65. In a _____, the closer data points are to a diagonal line, the more closely the two variables are related.
66. _____ involves choosing part of a population of interest for inspection.
67. Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2
Chapter 8: Project Quality Management
68. In the DMAIC process, the letter “C” stands for _____.
69. _____ measures how much variation exists in a distribution of data.
70. The _____ represents the number of units handled correctly through the process steps.
71. _____ is a measure of quality control equal to 1 fault in 1 million opportunities.
72. Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.
73. _____ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct
group studies on how to improve the effectiveness of work in their department.
74. Genichi Taguchi’s _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error
methods.
75. The _____ means taking responsibility for failures or not meeting quality expectations.
76. The _____ model focuses on defining user requirements and planning software projects.
77. Frameworks for helping organization improve their processes and system are
78. List and briefly describe the three project quality management processes.
79. What are the three main outcomes of quality control? Briefly describe each.
80. What are the five phases in the DMAIC process? Briefly describe each one.
81. Describe the relationship between Six Sigma and Statistics. What statistical concepts are involved in the Six Sigma
philosophy?
82. What are the five major cost categories related to quality? Briefly describe each category.
