Human Resource Management, 14e, Global Edition (Dessler)
Chapter 8 Training and Developing Employees
1) On Alicia’s first day of work at a software firm, she attended a meeting with the HR manager
and other new employees. Alicia learned about employee benefits packages, personnel policies,
and the structure of the company. In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) orientation
D) development
2) Which of the following terms refers to helping new employees appreciate the values and
culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
3) Which of the following is most likely NOT one of the goals of a firm’s employee orientation
program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm’s history and strategies
E) providing basic information to new employees to help them work
4) All of the following topics are typically addressed during employee orientation EXCEPT
________.
A) employee benefits
B) personnel policies
C) daily routine
D) wage curves
5) The methods used to give new or present employees the skills they need to perform their jobs
are called ________.
A) orientation
B) training
C) development
D) management
6) MTR Enterprises failed to provide adequate safety training to one of its employees. As a
result, the employee harmed a customer. A court would most likely find MTR liable for
________.
A) discrimination
B) negligent training
C) occupational fraud
D) hazardous training
7) Which of the following steps will most likely NOT help employers protect themselves against
charges of negligent training?
A) confirming an employee’s claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
8) Surveys have found that ________ has the greatest influence on organizational performance
and employee productivity.
A) appraisals
B) training
C) goal-setting
D) screening
9) What is the first step in the ADDIE training process?
A) assessing the program’s successes
B) appraising the program’s budget
C) analyzing the training need
D) acquiring training materials
10) What is the second step in the ADDIE training process?
A) developing training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
11) Which of the following will most likely occur during the third step of the ADDIE training
process?
A) training a targeted group
B) creating training materials
C) evaluating the success of the program
D) estimating a budget for the training program
12) Which of the following would most likely occur during the fourth step of the ADDIE
training process?
A) holding on-the-job training sessions
B) selecting employees for training
C) preparing online training materials
D) asking participants for feedback
13) What is the final step in the ADDIE training process?
A) evaluating the program’s successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
14) James, an HR manager, is currently identifying the specific knowledge and skills required for
a telemarketing position at Newman Enterprises. James is most likely involved in which of the
following?
A) task analysis
B) program evaluation
C) strategic training needs analysis
D) current training needs analysis
15) Amy, an accounting supervisor, has been asked to provide training for her subordinates about
new tax laws. In order to motivate the individuals who attend her training session, Amy should
most likely do all of the following EXCEPT ________.
A) use as many visual aids as possible during the session
B) provide an overview of the material to be covered
C) teach new terminology and technical concepts
D) give information in logical, meaningful sections
16) Trainees should be provided adequate practice and be allowed to work at their own pace
during a training session in order to ________.
A) screen applicants based on ability
B) transfer skills more easily to the job
C) provide employers with feedback
D) determine appropriate pay scales
17) ________ is a detailed study of the job to determine what specific skills the job requires.
A) Needs analysis
B) Task analysis
C) Training strategy
D) Development planning
18) Which of the following consolidates information regarding required tasks and skills in a
format that is helpful for determining training requirements?
A) training assessment form
B) task analysis record form
C) organizational skills sheet
D) work function analysis
19) Employers will most likely use all of the following methods to identify training needs for
new employees EXCEPT ________.
A) analyzing job descriptions
B) reviewing performance standards
C) questioning current job holders
D) conducting a work sampling
20) A graphic model that presents a precise overview of the knowledge, skills, and behaviors
someone would need to perform a job well is known as a ________.
A) scatter plot
B) competency model
C) classification table
D) organizational chart
21) The process of verifying that there is a performance deficiency and determining if such
deficiencies should be corrected through training or through some other means is called
________.
A) needs analysis
B) training assessment
C) performance analysis
D) performance appraisal
22) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
ten employees. Members of Mark’s sales force vary in experience level. Four members of the
sales team have worked at Samson for less than one year. The other six salespeople have been
with Samson anywhere from three to seven years. Mark recently received the annual sales report
and noticed that sales have been dropping steadily over the last year. Mark is considering the
idea of providing training to his sales team as a way to boost sales.
Which of the following best supports the argument that the drop in Samson’s sales can be solved
through training?
A) Attitude surveys sent to Samson personnel suggest that the firm’s elimination of year-end
bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are
dropping as more people are choosing to use generic drugs instead.
C) The rising costs associated with college recruiting have forced Samson to hire sales associates
through online job sites.
D) Members of the sales team have expressed that they do not fully understand the benefits and
side effects of the latest medications released by Samson.
23) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
ten employees. Members of Mark’s sales force vary in experience level. Four members of the
sales team have worked at Samson for less than one year. The other six salespeople have been
with Samson anywhere from three to seven years. Mark recently received the annual sales report
and noticed that sales have been dropping steadily over the last year. Mark is considering the
idea of providing training to his sales team as a way to boost sales.
Which of the following most likely undermines the argument that the drop in Samson’s sales can
be solved through training?
A) The newest members of the Samson sales force are unfamiliar with the procedures used by
the firm to measure the effectiveness of new drugs.
B) Samson recently eliminated its long-standing policy of paying salespeople commissions on
top of base salaries, which angered employees.
C) Samson’s most experienced salesperson retired after working at the firm for more than twenty
years.
D) Samson sales team members recently received their annual performance appraisals.
24) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
ten employees.
Members of Mark’s sales force vary in experience level. Four members of the sales team have
worked at Samson for less than one year. The other six salespeople have been with Samson
anywhere from three to seven years. Mark recently received the annual sales report and noticed
that sales have been dropping steadily over the last year. Mark is considering the idea of
providing training to his sales team as a way to boost sales.
All of the following questions are relevant to Mark’s decision to implement a training program
for his sales team EXCEPT ________.
A) What methods are used for recruiting and interviewing individuals for sales positions?
B) Does every salesperson understand what his or her performance standards are?
C) What tools are available to sales team members to help them work efficiently?
D) What were the results of attitude surveys distributed to the sales team?
25) Which of the following best describes the first step in a performance analysis?
A) comparing a person’s actual performance to the ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments
26) Tyler, a new accounts representative at Martin Marketing, is learning the job by actually
doing job-related tasks such as contacting customers. Tyler is most likely participating in
________.
A) on-the-job training
B) socialization
C) social learning
D) modeling
27) Which of the following training methods is most frequently used by employers?
A) job instruction training
B) apprenticeship training
C) on-the-job training
D) classroom training
28) All of the following are types of on-the-job training EXCEPT ________.
A) programmed learning
B) understudy method
C) special assignments
D) job rotation
29) Rebekah was hired soon after graduation and assigned to complete a management trainee
program. She will move to various jobs each month for a nine-month period of time. Her
employer is utilizing the ________ form of training.
A) job rotation
B) understudy
C) job expansion
D) informal learning
30) Mario hopes to be promoted to the head of his department next year. In the meantime, he has
been assigned to spend a year as an assistant to the current department head. Which type of
training is most likely being used in this example?
A) job rotation
B) job instruction
C) coaching method
D) informal learning
31) Which of the following should be done first in the on-the-job training process?
A) going through the job at a slow work pace
B) explaining quantity and quality requirements
C) familiarizing the trainee with equipment, tools, and trade terms
D) having the trainee verbalize the steps in the procedure
32) Which of the following should occur during the second step of the on-the-job training
process?
A) The supervisor puts the learner at ease and explains the purpose of the training.
B) The trainee explains the steps as the supervisor performs the task at a slow pace.
C) The supervisor explains the whole job and relates it to the trainee’s other tasks.
D) The trainee performs the job several times slowly as the supervisor observes.
33) All of the following are useful methods for ensuring success after on-the-job training has
occurred EXCEPT ________.
A) gradually decreasing supervision
B) complimenting the learner’s good work
C) providing turnkey training packages for learners
D) designating to whom the learner should go for help
34) A structured process by which people become skilled workers through a combination of
classroom instruction and on-the-job training is called ________.
A) job instruction training
B) programmed learning
C) apprenticeship training
D) coaching technique
35) Which form of on-the-job training usually involves having a learner study under the tutelage
of a master craftsperson?
A) understudy training
B) mentoring
C) apprenticeship training
D) coaching
36) Which of the following occupations most likely does NOT use apprenticeship training to
prepare new employees?
A) professional chef
B) dental assistant
C) fire medic
D) banker
37) When jobs consist of a logical sequence of steps and are best taught step-by-step, the most
appropriate training method to use is ________.
A) job instruction training
B) apprenticeship training
C) programmed learning
D) job rotation
38) With job instruction training, which of the following should most likely be included beside
each step listed?
A) sources for more information
B) any legal requirements
C) key points or guidelines
D) quality requirements
39) Which of the following is the primary advantage of lecturing as a method of training?
A) motivational for employees
B) effective for informal learning
C) appropriate for large groups
D) requires limited preparation
40) Which of the following will most likely help a speaker improve the effectiveness of a
training lecture?
A) opening with a familiar joke
B) talking from a prepared script
C) watching the audience’s body language
D) using hand gestures to emphasize points
41) Which of the following is a systematic method for teaching job skills that involves
presenting questions or facts, allowing the person to respond, and giving the learner immediate
feedback on the accuracy of his or her answers?
A) job instruction training
B) programmed learning
C) apprenticeship training
D) simulated learning
42) Which of the following is NOT an advantage of programmed learning?
A) Training time is significantly reduced.
B) Trainees can work at their own pace.
C) Trainees benefit from a skilled coach.
D) Trainees receive immediate feedback.
43) Which of the following terms refers to computer-based training systems that adjust to meet
each trainee’s specific learning needs?
A) virtual learning systems
B) video-based simulations
C) multi-media training plans
D) intelligent tutoring systems
44) Wells Fargo and Company is a financial services firm that provides banking, insurance, and
mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many
professional development opportunities such as training programs and tuition reimbursement.
Wells Fargo executives are considering the expansion of the firm’s existing training programs
after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should use
intelligent tutoring systems to provide training for loan officers?
A) Current Wells Fargo employees indicate that they prefer to work at their own pace and have a
variety of learning styles.
B) Since Wells Fargo stores are spread throughout the country, the firm needs to provide training
at a central location to a large group of current employees at once.
C) Wells Fargo’s employee orientation program provides new employees with information about
the history, culture, and vision of the firm.
D) Wells Fargo’s board of directors sets training policies and works closely with HR to develop
the most appropriate training programs for new employees.