60. All of the following occur with groupthink EXCEPT:
a.
dissenting views are suppressed in favor of consensus.
b.
the group often becomes more concerned with striving for unanimity than with objectively appraising different
courses of action.
c.
the group culture values getting along more than getting things done.
d.
decisions are agreed upon on the basis of their merit.
p. 273
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
61. Which of the following is NOT one of the components of team effectiveness?
a.
Knowledge management.
b.
Individual satisfaction.
c.
Group process.
d.
Task performance.
p. 275
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
62. Team quality pertains to:
a.
b.
c.
d.
p. 275 – 276
BLOOMS: Knowledge
63. Which of the following statements regarding team norms is NOT true?
a.
Norms determine what behavior is acceptable and unacceptable.
b.
Norms are typically developed only after a team has been together for awhile.
c.
Norms influence how a team makes decisions.
d.
Norms provide the underpinnings for team cohesion.
p. 277
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
64. Which of the following is a characteristic of an effective team?
a.
A team charter developed by top management.
b.
A team charter developed by team members.
c.
Goals set by top management.
d.
An independence among members.
p. 276 – 279
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
65. Team cohesion is increased when:
a.
team members share similar attitudes and values.
b.
there is low team efficacy.
c.
the organization discourages interteam competition for rewards.
d.
top management gives high praise and recognition for individual accomplishments.
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
66. Research on the size of teams has shown that:
a.
the more diverse and large a team is, the more likely that it will be effective.
b.
the more agreeable a team is, the more successfully it can increase in size.
c.
small teams, typically under 12 people, are generally more effective than larger teams.
d.
members tend to form close interpersonal realtionships when in large teams.
c
Moderate
p. 278
MGMT.LUSS.16.08-02 – LO: 08–02
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
67. Which of the following is NOT a role the leader plays while creating an effective team?
a.
Chief motivator.
b.
Role model.
c.
Resource person.
d.
Figurehead.
Easy
p. 280
MGMT.LUSS.16.08-03 – LO: 08–03
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
68. Team ______ is the creation of something valuable, useful, and novel by individuals working together in a complex
social system.
a
Easy
p. 277
MGMT.LUSS.16.08-02 – LO: 08–02
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
a.
learning
b.
creativity
c.
socialization
d.
wanderer
69. Organizational characteristics that favor team creativity include all the following EXCEPT:
a.
a commitment to team diversity.
b.
inter-team rivalries are encouraged.
c.
flexible operating procedures.
d.
individual-centered recognition and reward programs.
Moderate
p. 281
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
70. Which of the following statements regarding functional teams is NOT true?
a.
The structure of the functional team is generally more hierarchical.
b.
A drawback is that workers suffer from boredom due to the repetitive nature of their jobs.
c.
Rivalry often happens between functional teams that do not interact with each other.
d.
The use of functional teams has increased over the years.
Easy
p. 283 – 284
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Easy
p. 281
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
71. Which of the following is NOT a benefit of a cross-functional team?
a.
Improved coordination.
b.
Members learn new skills.
c.
Creative potential exceeds a single functional team.
d.
Their singular perspective keeps them focused.
p. 284
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Leadership Principles – Other management specific knowledge
and abilities
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
72. Which of the following statements regarding virtual teams is NOT true?
a.
A virtual team is one whose members are geographically dispersed, requiring them to work together through
electronic means with minimal face-to-face interaction.
b.
Virtual teams can present significant collaboration, communication, and leadership challenges.
c.
Virtual teams are always organized along functional lines.
d.
An increasing number of organizations are using virtual teams.
p. 285
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Leadership Principles – Other management specific knowledge
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
73. Given the cross-cultural nature of virtual teams, one of the responsibilities of global virtual team leaders includes:
a.
staying alert for relational and communication problems.
b.
maximizing financial rewards.
c.
making sure team is diversified.
d.
making sure all information passes through them.
BLOOMS: Knowledge
74. ____ teams are relatively autonomous teams whose members share or rotate leadership responsibilities and hold
themselves mutually responsible for a set of performance goals assigned by higher management.
a.
Functional
b.
Cross-functional
c.
Virtual
d.
Self-managed
Easy
p. 285
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
75. Which of the following is an advantage to team-centered decision-making?
a.
It results in higher commitment by the leader.
b.
It can improve decision quality.
c.
Team members prefer assuming responsibility.
d.
Decisions happen quickly.
Moderate
p. 287
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
76. The team-centered decision-making model is preferred when:
a.
relevant information and expertise is found in a few select individuals.
p. 285
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
b.
participation is needed to obtain necessary commitment.
c.
concentrating power in a single individual helps the team.
d.
popular decisions need to be made.
77. Which of the following is NOT a role of the leader using the team-centered decision-making approach?
a.
Advisor
b.
Facilitator
c.
Consultant
d.
Negotiator
Moderate
p. 287
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
78. All of the following are disadvantages of team-centered decision-making EXCEPT:
a.
it can be self-serving and contrary to the best interests of the organization.
b.
it can end up being a poor compromise rather than an optimal solution.
c.
it can take longer than decisions made alone by a manager.
d.
it can shift decision-making action away from the leader, allowing him/her to focus on more important
matters.
Moderate
p. 287
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Moderate
p. 287
MGMT.LUSS.16.08-04 – LO: 08–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
79. Before calling a meeting, the leader should do all of the following EXCEPT:
a.
decide who should attend the meeting.
b.
identify the activities that will take place during the meeting.
c.
set aside at least 3–4 hours to prepare for the meeting.
d.
clearly define the purpose and set objectives to be accomplished during the meeting.
c
Easy
p. 289 – 290
MGMT.LUSS.16.08-05 – LO: 08–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
80. It is recommended that leaders play the role of ____ at meetings.
a.
director
b.
facilitator
c.
advisor
d.
consultant
Easy
p. 290
MGMT.LUSS.16.08-05 – LO: 08–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
81. The three parts of conducting effective meetings include all of the following EXCEPT:
a.
identify objectives.
b.
cover agenda items.
c.
summarize and review assignments.
d.
read the minutes.
Easy
p. 291
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
82. The part of a meeting that covers agenda items:
a.
should be the shortest part of the meeting.
b.
need not be recorded in the minutes, as the agenda is already published.
c.
dispenses with Robert’s Rules to save time and encourage creativity.
d.
should allow for some flexibility of time.
p. 291
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
83. During meetings, the team leader should focus on all of the following EXCEPT:
a.
group structure.
b.
group process.
c.
group development.
d.
group effectiveness.
p. 291
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
84. All of the following are potential problem members you may encounter in a meeting EXCEPT:
a.
the silent person.
b.
the bored person.
c.
the wanderer.
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
d.
the negotiator.
85. ____ distract the group during a meeting from the agenda items, tend to change the subject, and often like to complain.
a.
Talkers
b.
Wanderers
c.
Bored people
d.
Arguers
Moderate
p. 292
MGMT.LUSS.16.08-05 – LO: 08–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
86. The ____ during meetings may be preoccupied with other issues, not pay attention or participate in the group meeting,
or feel superior and wonder why the group is spending so much time on the obvious.
a.
talker
b.
wanderer
c.
bored person
d.
arguer
c
Moderate
p. 292
MGMT.LUSS.16.08-05 – LO: 08–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
87. In a self-managed team:
Easy
p. 291
MGMT.LUSS.16.08-05 – LO: 08–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
a.
a leader provides the team with direction and maintains control over work-related issues.
b.
individual accountability is a significant responsibility.
c.
members develop specialized skills.
d.
members take responsibility for outlining how they will achieve the team’s objectives.
88. Each team member’s role in a SMT is ____.
a.
interchangeable
b.
fixed
c.
specialized
d.
managerial
a
Moderate
p. 294
MGMT.LUSS.16.08-06 – LO: 08–06
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
89. Which of the following does NOT describe a self-managed team?
a.
Fixed team design.
b.
Team accountability.
c.
Multiskilled members.
d.
Leadership within the team.
a
Moderate
p. 294
MGMT.LUSS.16.08-06 – LO: 08–06
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Analytic – Analytic skills
Conceptual
Moderate
p. 294
MGMT.LUSS.16.08-06 – LO: 08–06
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
90. Which of the following is NOT a benefit of self-managed teams?
a.
A sense of belonging and ownership in one’s work.
b.
A decreased likelihood of social loafing and groupthink.
c.
Greater employee participation.
d.
Reduced operational costs because of reductions in managerial ranks and greater efficiencies.
Moderate
p. 296
MGMT.LUSS.16.08-07 – LO: 08–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
91. One of the guidelines for making self-managed teams more effective include:
a.
guarding against too many resources going toward non-team efforts.
b.
buying and implementing sufficient technology to allow virtual teaming when necessary.
c.
adopting a matrix structure throughout the organization.
d.
insuring that the organization’s culture, structure and climate supports the SMT concept.
Moderate
p. 297
MGMT.LUSS.16.08-08 – LO: 08–08
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
92. A self-managed team ____ is an advocate of the self-managed team concept whose responsibility is to help the team
obtain necessary resources, gain political support from top management and other stakeholders of the organization, and
defend it from enemy attacks.
a.
facilitator
b.
leader
c.
champion
d.
director
c
Easy
BLOOMS: Comprehension
93. The job of a self-managed team champion includes:
a.
pushing revolutionary ideas through groups or teams.
b.
policing autonomous teams for groupthink.
c.
defending SMTs from enemy attacks.
d.
weekly reports to top management.
p. 297
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Leadership Principles – Other management specific knowledge
AACSB: Analytic – Analytic skills
94. To enhance the success rate of an SMT, top management should do all of the following, EXCEPT:
a.
allow time after training for the team members to bond with one another and form team skills.
b.
ensure that the organization has the necessary resources to commit to this kind of change in time, money, and
people.
c.
carefully select members for the SMT.
d.
disband the SMT if there is a hint of crisis.
p. 297
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Leadership Principles – Other management specific knowledge
AACSB: Analytic – Analytic skills
95. ____ is when multiple leaders take complementary leadership roles in rotation within the same SMT, according to
their area of expertise or interest.
a.
Distributed leadership
p. 297
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Leadership Principles – Other management specific knowledge
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
b.
Leadership expertise
c.
Stages of development
d.
Consultative leadership
96. The self-managed team ____ is the external leader of a self-managed team, whose job is to create optimal working
conditions so team members take on responsibilities to work productively and solve complex problems on their own.
a.
facilitator
b.
leader
c.
champion
d.
director
a
Easy
MGMT.LUSS.16.08-08 – LO: 08–08
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
97. All of the following are SMT facilitator team-building activities EXCEPT:
a.
creating opportunities for social interaction.
b.
using team-oriented incentives to foster teamwork.
c.
maintaining a top-down efficiency-driven communication policy.
d.
increasing cohesiveness and cooperation among team members.
c
Moderate
p. 299
MGMT.LUSS.16.08-08 – LO: 08–08
United States – BUSPROG – Analytic – Business knowledge and analytic skills
a
Easy
p. 298
MGMT.LUSS.16.08-08 – LO: 08–08
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
98. Many of the drawbacks associated with SMTs stem from:
a.
the difficulties of transitioning from a traditional command-and-control work environment to self-managed
teams.
b.
the impossibility of coordination within teams.
c.
personality and behavior conflicts inherent in SMTs.
d.
the high cost of implementing SMTs.
p. 299
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
99. All of the following are potential problems in SMTs, EXCEPT:
a.
unfamiliarity with the new structure.
b.
unfamiliarity with new routines.
c.
adjusting to team responsibilities.
d.
the lack of middle managers.
p. 299
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
100. Discuss the benefits and limitations of working in teams.
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
101. Identify and explain the ten characteristics of highly effective teams.
102. What role can a team leader play in creating an effective team?
103. Describe how organizational culture can influence team creativity.
KEYWORDS:
BLOOMS: Knowledge
104. Outline the three parts of conducting effective meetings.
105. Explain the differences between conventional and self-managed teams.
POINTS:
DIFFICULTY:
REFERENCES:
United States – BUSPROG: Analytic
and abilities
AACSB: Communication – Communication Abilities
TOPICS:
POINTS:
DIFFICULTY:
REFERENCES:
United States – BUSPROG: Analytic
and abilities
TOPICS:
KEYWORDS:
BLOOMS: Knowledge
106. Describe the benefits of using self-managed teams in organizations.
107. Describe top management’s role in improving the success rate of self-managed teams.
108. Describe the challenges of launching effective self-managed teams.
109. What is groupthink, and under what conditions is it more likely to occur?
110. Describe the factors that generally contribute to high levels of team cohesion.