Chapter 8: Project Quality Management
True / False
1. The quality assurance process involves taking responsibility for quality throughout the project’s life cycle.
a.
True
b.
False
True
1
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2. Validated changes and validated deliverables are the outputs of the quality assurance process.
a.
True
b.
False
False
1
p.303
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What Is Project Quality Management?
3. The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-
offs.
a.
True
b.
False
4. Customer requirements are an important aspect of the quality planning process.
a.
True
b.
False
False
1
Difficulty: Easy
p.304
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Planning Quality Management
Bloom’s: Comprehension
5. Reliability is the ability of a product or service to perform as expected under deviant conditions.
a.
True
b.
False
False
1
Difficulty: Moderate
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Planning Quality Management
Bloom’s: Knowledge
6. Project managers are ultimately responsible for quality management on their projects.
a.
True
b.
False
True
1
Difficulty: Easy
INFO.SCHW.14.56 – LO: 8-3
Planning Quality Management
Bloom’s: Comprehension
7. Only in-house auditors can perform quality audits.
a.
True
b.
False
False
quality audits; these quality audits can be scheduled or random.
1
Difficulty: Moderate
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8. Products that are accepted by project stakeholders are considered to be validated deliverables.
a.
True
b.
False
True
1
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9. A run chart is a bar graph that depicts data points and their order of occurrence.
a.
True
b.
False
False
1
Difficulty: Moderate
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Chapter 8: Project Quality Management
10. Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.
a.
True
b.
False
True
1
Difficulty: Easy
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Tools And Techniques For Quality Control
Bloom’s: Comprehension
11. The Six Sigma approach works best for a project where a quality problem is identified between the current and desired
performance.
a.
True
b.
False
True
1
Difficulty: Moderate
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Tools And Techniques For Quality Control
Bloom’s: Comprehension
12. The term sigma means median.
a.
True
b.
False
False
The term sigma means standard deviation.
1
Difficulty: Moderate
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Chapter 8: Project Quality Management
13. Testing as a stage is important only at the end of an information technology product development.
a.
True
b.
False
False
1
Difficulty: Moderate
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Tools And Techniques For Quality Control
Bloom’s: Comprehension
14. Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.
a.
True
b.
False
False
grouped components. It ensures that a subset or subsets of the entire system work together.
1
Difficulty: Moderate
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Bloom’s: Knowledge
15. In TQC, product quality is more important than production rates, and workers are allowed to stop production
whenever a quality problem occurs.
a.
True
b.
False
True
1
Difficulty: Easy
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Modern Quality Management
Bloom’s: Comprehension
16. DeMarco and Lister’s study on organizations and productivity found direct correlations between productivity and
programming language, years of experience, and salary.
Chapter 8: Project Quality Management
a.
True
b.
False
False
1
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17. Frameworks for helping organizations improve their processes and system are called Six Sigma charts.
a.
True
b.
False
False
increasingly organized and systematically more mature processes.
1
Difficulty: Moderate
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18. Gantt charts cannot be used to aid project quality management.
a.
True
b.
False
False
1
Difficulty: Easy
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Chapter 8: Project Quality Management
19. _____ means the project’s processes and products meet written specifications.
a.
Conformance to requirements
b.
Fitness for use
c.
Project feasibility
d.
Benchmarking
1
Difficulty: Moderate
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What Is Project Quality Management?
Bloom’s: Knowledge
20. _____ means that a product can be used as it was intended.
a.
Conformance to requirements
b.
Fitness for use
c.
Critical chain scheduling
d.
Free slack
b
Feedback: Fitness for use means that a product can be used as it was intended.
1
Difficulty: Moderate
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What Is Project Quality Management?
Bloom’s: Knowledge
21. Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project
quality management.
a.
controlling quality
b.
planning quality management
c.
quality certification
d.
performing quality assurance
1
Difficulty: Moderate
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What Is Project Quality Management?
Chapter 8: Project Quality Management
22. A _____ is a standard of measurement in quality management.
a.
milestone
b.
metric
c.
merge
d.
matrix
b
1
Difficulty: Moderate
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What Is Project Quality Management?
Bloom’s: Knowledge
23. The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto
charts, quality control charts, and statistical sampling.
a.
quality planning
b.
quality certification
c.
quality assurance
d.
quality control
d
1
Difficulty: Moderate
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What Is Project Quality Management?
Bloom’s: Knowledge
24. Performing quality assurance is a subprocess of the _____ process of project quality management.
a.
initiating
b.
closing
c.
monitoring and controlling
d.
executing
d
quality management.
1
Difficulty: Moderate
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What Is Project Quality Management?
Chapter 8: Project Quality Management
25. Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management.
a.
initiating
b.
closing
c.
monitoring and controlling
d.
executing
1
Difficulty: Moderate
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What Is Project Quality Management?
Bloom’s: Knowledge
26. _____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.
a.
Design of experiments
b.
Backward pass
c.
Activity-on-arrow
d.
Crashing
outcome is a very important part of quality planning.
1
Difficulty: Moderate
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Planning Quality Management
Bloom’s: Comprehension
27. _____ is the degree to which a system performs its intended function.
a.
Reliability
b.
Validity
c.
Maintainability
d.
Functionality
d
optional.
1
Difficulty: Moderate
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Performing Quality Assurance
Chapter 8: Project Quality Management
28. _____ are the system’s special characteristics that appeal to users.
a.
Features
b.
Outputs
c.
Yields
d.
Metrics
1
Difficulty: Moderate
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29. _____ addresses how well a product or service performs the customer’s intended use.
a.
Reliability
b.
Performance
c.
Maintainability
d.
Functionality
b
intended use.
1
Difficulty: Moderate
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Planning Quality Management
Bloom’s: Knowledge
30. _____ is the ability of a product or service to perform as expected under normal conditions.
a.
Reliability
b.
Performance
c.
Maintainability
d.
Functionality
service management.
1
Difficulty: Moderate
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Planning Quality Management
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31. _____ addresses the ease of performing maintenance on a product.
Chapter 8: Project Quality Management
a.
Reliability
b.
Performance
c.
Maintainability
d.
Functionality
Feedback: Maintainability addresses the ease of performing maintenance on a product.
1
Difficulty: Moderate
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Planning Quality Management
32. _____ generates ideas for quality improvements by comparing specific project practices or product characteristics to
those of other projects or products within or outside the performing organization.
a.
Prototyping
b.
Systems thinking
c.
Mind mapping
d.
Benchmarking
d
1
Difficulty: Moderate
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Performing Quality Assurance
Bloom’s: Knowledge
33. _____ refers to action taken to bring rejected items into compliance with product requirements or specifications or
other stakeholder expectations.
a.
A process adjustment
b.
Rework
c.
An acceptance decision
d.
Validation
b
or corrective or preventive actions.
1
Difficulty: Moderate
P.307
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Controlling Quality
Bloom’s: Comprehension
34. _____ correct(s) or prevent(s) further quality problems based on quality control measurements.
Chapter 8: Project Quality Management
a.
Process adjustments
b.
Rework
c.
Acceptance decisions
d.
Decomposition
1
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Controlling Quality
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35. A _____ is a graphic display of data that illustrates the results of a process over time.
a.
statistical sampling chart
b.
Pareto chart
c.
Six Sigma chart
d.
control chart
d
control.
1
Difficulty: Moderate
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Tools And Techniques For Quality Control
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36. _____ help users to identify the vital few contributors that account for most quality problems in a system.
a.
Gantt charts
b.
Pareto charts
c.
Control charts
d.
Tracking Gantt charts
b
problems in a system.
1
Difficulty: Moderate
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Tools And Techniques For Quality Control
Chapter 8: Project Quality Management
37. _____ involves choosing part of a population of interest for inspection.
a.
Statistical sampling
b.
Conformance
c.
System testing
d.
Fitness for use
1
Difficulty: Moderate
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Tools And Techniques For Quality Control
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38. Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million
opportunities.
a.
1.34
b.
3.4
c.
34
d.
13.4
b
errors, or mistakes per million opportunities.
1
Difficulty: Moderate
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39. Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called
_____.
a.
DMAIC
b.
weighted scoring model
c.
configuration management
d.
use case modeling
1
Difficulty: Moderate
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40. Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer
Chapter 8: Project Quality Management
requirements, process maps, and Voice of the Customer (VOC) data.
a.
define
b.
measure
c.
analyze
d.
improve
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Difficulty: Moderate
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Tools And Techniques For Quality Control
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41. An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram.
a.
define
b.
measure
c.
analyze
d.
improve
or Ishikawa diagram.
1
Difficulty: Moderate
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42. A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being
analyzed).
a.
skewed distribution
b.
normal distribution
c.
bimodal distribution
d.
degenerate distribution
b
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Difficulty: Moderate
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Tools And Techniques For Quality Control
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43. A(n) _____ is any instance where the product or service fails to meet customer requirements.
a.
defect
b.
yield