Chapter 8 — Supplier Quality Management
57. Which of the following is one of the dimensions used in developing a clear understanding of the buyer’s
expectations and requirements?
a.
The ability of the buyer to succinctly identify, define, quantify, or specify its technical and sourcing
requirements.
b.
The seller’s ability to effectively communicate its requirements.
c.
How compatible the buyer’s and supplier’s respective corporate cultures are.
d.
The ability of the selling company to succinctly identify, clearly define, quantify, or specify its
technical and sourcing requirements.
e.
None of the above.
58. Which of the following is not one of the unique features of Deming’s philosophy?
a.
Variation is the primary source of quality nonconformance.
b.
Although quality is everyone’s responsibility, senior management has the ultimate responsibility for
quality improvement.
c.
Intrinsic motivation is more powerful than extrinsic motivation.
d.
Interacting parts of a system must be treated individually, not as a whole.
e.
Predictions must be grounded in theory that helps to understand cause-and-effect relationships.
59. Which of the following is not one of Deming’s 14 points?
a.
b.
c.
d.
e.
60. Which of the following is not one of Deming’s 14 points?
a.
Encourage education and self-improvement.
b.
Take action.
c.
Institute leadership.
d.
Optimize the efforts of teams.
e.
Utilize numerical quotas and measurement by objective to motivate management.
61. Which of the following is not one of Deming’s 14 points?
a.
Institute training.
b.
Drive out fear.
c.
Optimize the efforts of individuals working alone. (LO #4)
d.
Stop making decisions purely on the basis of price.
e.
Improve constantly and forever.
62. _____ means continuous improvement and must be built into every single process in the organization.
a.
Banzai
b.
Optimization
c.
Gung ho
d.
Kaizen
e.
Bonsai
63. The concept of _____ consists of rework and disposal efforts that increase cost and decrease productivity.
a.
the hidden factory
b.
Six Sigma
c.
continuous improvement
d.
zero defects
Chapter 8 — Supplier Quality Management
e.
kaizen
64. Which of the following is false concerning Deming’s philosophy on fear in the workplace?
a.
Employees may be fearful of making a mistake and being reprimanded for it.
b.
Fear-free organizations are very common as only takes a short time to develop and maintain an
organizational culture that promotes risk taking and change.
c.
Most people have a fear of failure, so they don’t want to try anything new or different.
d.
People are creatures of habit and do not like to make changes in their routines.
e.
Middle managers may be fearful of letting go of their traditional power based on command and
control.
65. Which of the following is false concerning Deming’s philosophy on numerical quotas and measurement by
objective?
a.
Workers may game the system to make their individual production and output goals.
b.
Many numerical based goals and objectives are often developed arbitrarily.
c.
Goals are often short term in their focus.
d.
Output standards fully support TQM improvements and other quality initiatives.
e.
Many numerically-based goals and objectives are beyond the control of the worker.
66. _____ occurs whenever value is added to a product or service as it moves through transformation processes
in the supply chain.
a.
Six Sigma
b.
Process capability
c.
Kaizen
d.
Supply base rationalization
e.
Quality at the source
67. All of the following are positive results from early supplier design involvement except _____.
a.
longer lead-times in order to find and fix product defects before they get to the customer
b.
better quality and product design
c.
establishing reasonable tolerances
d.
suppliers can anticipate and begin preproduction work
e.
improved product quality and manufacturability
68. _____ is the avoidance of nonconformance in products and services by not allowing errors or defects to
occur in the first place.
a.
Detection
b.
Inspection
c.
Prevention
d.
The hidden factory
e.
Optimization
69. A _____ program is the formal process of verifying, usually through an intensive cross-functional on-site
audit, that a supplier’s processes and methods actually produce consistent and conforming quality.
a.
supplier selection and evaluation program
b.
supplier certification
c.
Six Sigma
d.
process capability
e.
zero defects
70. _____ is the ability of a process to generate outputs that meet engineering specifications and/or customer
Chapter 8 — Supplier Quality Management
requirements and refers to the normal behavior of a process when operating in a state of statistical control.
a.
Process optimization
b.
Six Sigma
c.
Supplier certification
d.
Quality at the source
e.
Process capability
71. The _____ process capability index quantifies the relationship between the process’s natural tolerance limits
and the product’s specifications using a two-sided approach, regardless of process centering.
a.
Cpk
b.
x-bar
c.
MRP
d.
Cp
e.
Six Sigma
72. The _____ process capability index does not adequately account for situations where the process is not
closely centered on the nominal specification target value.
a.
Cxy
b.
optimization
c.
Six Sigma
d.
Cpk
e.
Cp
73. A _____ is designed to provide information about the performance of the process under stable operating
conditions, i.e., when no special causes of variation are present.
a.
make-buy analysis
b.
process capability study
Chapter 8 — Supplier Quality Management
c.
price analysis
d.
cost analysis
e.
Six Sigma project
74. According to Philip Crosby, the only true performance standard that defines total quality is _____, which he
defined as conformance to requirements.
a.
zero defects
b.
Six Sigma
c.
process capability
d.
optimization
e.
rationalization
75. _____ include the direct, out-of-pocket costs of measuring quality, specifically checking for possible
defects.
a.
Six Sigma costs
b.
Internal failure costs
c.
Appraisal costs
d.
External failure costs
e.
Prevention costs
76. _____ occur before the product or service is provided to the customer.
a.
Internal failure costs
b.
Appraisal costs
c.
External failure costs
d.
Prevention costs
e.
Total costs
77. _____ are incurred following production or after the customer takes possession.
a.
Inspection costs
b.
Appraisal costs
c.
Internal failure costs
d.
Prevention costs
e.
External failure costs
78. _____ are those costs incurred when production processes are designed or modified to prevent defects from
occurring in the first place.
a.
Appraisal costs
b.
Internal failure costs
c.
External failure costs
d.
Prevention costs
e.
Six Sigma costs
79. All of the following are examples of appraisal costs except _____.
a.
laboratory testing of prototypes and samples
b.
production inspection activities
c.
development and maintenance of a quality management system
d.
development and maintenance of a quality management system
e.
incoming materials inspections
80. Which of the following is not an example of an internal failure cost?
a.
Process troubleshooting.
Chapter 8 — Supplier Quality Management
b.
Equipment calibration.
c.
Re-inspection following detection of a defect.
d.
Production downtime caused by defects.
e.
Scrap and process waste.
ANSWER:
b
DIFFICULTY:
KEYWORDS:
OTHER:
NOTES:
4
81. All of the following are examples of external failure costs except _____.
a.
warranty costs
b.
replacement of defective products to customers
c.
liability lawsuits
d.
quality planning
e.
loss of customer goodwill
ANSWER:
d
DIFFICULTY:
KEYWORDS:
OTHER:
NOTES:
4
82. Which of the following is not an example of a prevention cost?
a.
Incoming material inspections.
b.
Quality planning.
c.
Equipment calibration.
d.
Development of a quality manual.
e.
Maintenance of a quality management system.
ANSWER:
DIFFICULTY:
KEYWORDS:
OTHER:
NOTES:
4
83. In _____, there is an intense focus on identifying and eliminating common causes of waste that add cost,
time, and effort to the product or service while not adding value to the customer.
a.
supplier evaluation and selection process
b.
the MBNQA
c.
SIO 14000:2004
d.
the Honda BP process
e.
None of the above.
ANSWER:
d
DIFFICULTY:
84. Which of the following is not one of the seven wastes identified by the Honda BP process?
a.
Overproduction.
b.
Delivery.
c.
Waste in the work itself.
d.
Inventory.
e.
Product advertising and promotion.
85. _____ results in waste because a valuable equipment or labor resource is not producing output.
a.
Idle time
b.
Inventory
c.
Wasted operator motion
d.
Delivery
e.
Overproduction
86. _____ is the organized and systematic study of every element of cost in a part, material, process, or service
to ensure that it fulfills its design and operational functions at the lowest possible total cost.
a.
Six Sigma
b.
Process capability
c.
New product development
d.
CAD/CAM
e.
VA/VE
87. Which of the following is not one of the five elements in the Six Sigma performance improvement model?
a.
D(efine).
Chapter 8 — Supplier Quality Management
b.
M(easure).
c.
A(ccess).
d.
I(mprove).
e.
C(ontrol).
88. To remain current registration, ISO 9001:2008 registration must be accomplished every _____.
a.
10 years
b.
5 years
c.
2 years
d.
3 years
e.
There is no expiration date for ISO 9001:2008 registration.
89. In ISO 9000:2008, (the) _____ consists of a quality manual, related procedures, and work instructions.
a.
third-party registration
b.
quality management system
c.
environmental management system
d.
supplier certification
e.
All of the above.
90. Which of the following is not one of the benefits to the buyer of a supplier achieving ISO 9001:2008
registration?
a.
Few buying firms have sufficient size or resources to independently develop and implement their
own comprehensive supplier certification audits.
b.
The supplier may develop interest from other buyers wanting to do business with it. (LO #5)
c.
Third party registration may provide insight into a supplier’s quality system conformance that a
buyer may otherwise lack.
d.
The buying firm receives the benefit of a supplier quality certification without actually having to
conduct its own quality certification audits.
Chapter 8 — Supplier Quality Management
e.
The supplier assumes responsibility for meeting the ISO standards and paying its own registration
fees.
91. The _____ series of standards, originally established in 1993, is designed to promote environmental
awareness and protection as well as pollution prevention.
a.
MBNQA
b.
ISO 9001:2008
c.
Zero defects
d.
Six Sigma
e.
ISO 14001:2004
92. _____ is a competition and implies that a winning organization excels not only in quality management but
also in quality achievement.
a.
ISO 9001:2008
b.
MBNQA
c.
ISO 14001:2004
d.
Six Sigma
e.
Zero defects
93. _____ is the most basic and important tenet of the MBNQA criteria.
a.
Continuous improvement
b.
Six Sigma
c.
Statistical process control
d.
Process capability
e.
None of the above.
94. An effective supplier quality manual will contain all of the following except _____.
a.
documentation control
b.
testing and acceptance procedures
c.
metrics and measurement protocols
d.
basic responsibilities of both the buyer and the supplier
e.
approved accounting expenses