45) ________ training is a method in which trainees learn on actual or simulated equipment but
are trained away from the job.
A) Vestibule
B) Virtual-reality
C) Programmed
D) Job instruction
46) American Airlines uses flight simulators to train pilots about airplane equipment and safety
measures. This is an example of ________.
A) on-the-job training
B) vestibule training
C) virtual reality training
D) programmed learning
47) Which of the following involves a trainer in a central location teaching groups of employees
at remote locations over cable broadband lines or the Internet?
A) audiovisual-based instruction
B) programmed learning
C) vestibule training
D) videoconferencing
48) Travel agents at Apollo Travel Services follow a computer program that displays question
prompts and dialogue boxes with travel policies as the agent enters information about the
consumer’s travel plans. This is an example of a(n) ________.
A) audiovisual-based training method
B) electronic performance support system
C) intelligent tutoring system
D) computer-based training module
49) ________ are special software tools that support Internet training by helping employers
identify training needs, and to schedule, deliver, assess, and manage the online training itself.
A) Learning management systems
B) Intelligent tutoring systems
C) Computer simulations
D) Learning portals
50) Which of the following terms refers to a set of instructions, diagrams, or similar methods
available at the job site to guide the worker?
A) task analysis record form
B) position replacement card
C) skills sheet
D) job aid
51) United Airlines utilizes a checklist of things that pilots should do prior to take-off and
landing. This checklist is an example of a(n) ________.
A) job aid
B) skill sheet
C) work function analysis
D) electronic support system
52) Wells Fargo and Company is a financial services firm that provides banking, insurance, and
mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many
professional development opportunities such as training programs and tuition reimbursement.
Wells Fargo executives are considering the expansion of the firm’s existing training programs
after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should integrate
computer simulations into its training program for bank tellers?
A) The Wells Fargo intranet-based learning portal provides employees with access to a variety of
training courses.
B) Wells Fargo is one of the few financial institutions to require all employees to participate in at
least 30 hours of training each year.
C) Wells Fargo bank tellers use electronic performance support systems to assist them with
handling complicated bank transactions.
D) Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best
methods for handling angry customers.
53) Which of the following terms refers to a section of an employer’s Web site that provides
employees with online access to job-related training courses?
A) virtual classroom
B) videoconferencing
C) job simulation
D) learning portal
54) Which of the following terms refers to a teaching method that uses special collaboration
software to enable multiple remote learners to participate in live audio and visual discussions via
a PC or laptop?
A) computer simulation
B) virtual classroom
C) intelligent tutoring system
D) learning portal
55) All of the following are literacy training methods used by employers EXCEPT ________.
A) providing computerized simulations
B) assigning writing exercises to employees
C) holding math and reading classes at work
D) sending employees to adult education classes
56) ________ attempts to foster harmonious working relationships and to develop cross-cultural
sensitivity among the employees of a firm.
A) Adaptability screening
B) Multicultural simulation
C) Mandatory arbitration
D) Diversity training
57) What is the primary purpose of implementing a cross training program at a firm?
A) compiling skills records
B) creating a diverse environment
C) facilitating flexible job assignments
D) assessing employee technical skills
58) Any attempt to improve managerial performance by imparting knowledge, changing
attitudes, or increasing skills is called ________.
A) human resource management
B) performance enhancement
C) management development
D) talent management
59) Which process involves assessing the company’s strategic needs, appraising the current
performance of managers, and developing the managers?
A) management development
B) performance management
C) strategic management
D) management by objectives
60) All of the following are on-the-job training methods used for managerial positions EXCEPT
________.
A) job rotation
B) action learning
C) case study method
D) understudy approach
61) Which of the following enables management trainees to work full-time analyzing and
solving problems in other departments?
A) management games
B) action learning
C) role playing
D) job rotation
62) Eric is in a group with five other management trainees at Coca-Cola. Eric’s group is
competing against other management trainees at the firm in a simulated marketplace. Each group
must decide how much to spend on advertising and how many products to manufacture over the
next three years. In which of the following activities is Eric most likely participating?
A) on-demand learning
B) apprenticeship training
C) management games
D) behavior modeling
63) According to Kurt Lewin, in order for organizational change to occur, which stage must
occur first?
A) unfreezing
B) moving
C) refreezing
D) freezing
64) According to Kurt Lewin, all of the following should occur in the moving stage of
organizational change EXCEPT ________.
A) developing a vision
B) mobilizing commitment
C) consolidating gains
D) creating a leading coalition
65) ________ is a special approach to organizational change in which the employees formulate
the change that’s required and implement it.
A) Action research
B) Succession planning
C) Organizational development
D) Participative talent management
66) The basic aim of ________ is to increase the participant’s insight into his or her own
behavior and the behavior of others by encouraging an open expression of feelings in a trainer-
guided group.
A) laboratory training
B) action research
C) group therapy
D) diversity training
67) Which organizational development application involves methods like performance
appraisals, reward systems, and diversity programs?
A) human process
B) strategic applications
C) technostructural
D) human resource management
68) Which of the following is most likely NOT measured when evaluating a training program?
A) what trainees learned from the program
B) participants’ reactions to the program
C) overall organizational productivity
D) changes in on-the-job behavior
69) Which of the following terms refers to a formal method for testing the effectiveness of a
training program?
A) electronic performance monitoring
B) factor comparison method
C) controlled experimentation
D) performance management
70) All of the following are characteristics of most interactive training programs, such as
simulations, EXCEPT ________.
A) instructional consistency
B) responsive feedback
C) increased learning time
D) increased retention rate
71) Employee orientation programs range from brief, informal introductions to lengthy, formal
courses.
72) Hiring highly-skilled employees with great potential eliminates the need to provide
orientation and training.
73) Studies show that trainees are distracted by visual aids presented during training sessions.
74) Training sessions should be half-day or three-fourths day in length rather than a full day,
because the learning curve goes down late in the day.
75) The purpose of a current training needs analysis is to ensure that critical employees receive
adequate training and development for future positions with the firm.
76) Performance analysis is a detailed study of a job to determine what specific skills the job
requires.