A) responses improved
B) weaknesses revealed
C) reliability limited
D) bias reduced
48) Which question below is an example of a situational question?
A) “Suppose you were giving a sales presentation and a difficult technical question arose that
you could not answer. What would you do?”
B) “Based on your past work experience, what is the most significant action you have ever taken
to help out a co-worker?”
C) “What work experiences, training, or other qualifications do you have for working in a
teamwork environment?”
D) “What factors should one consider when developing a television advertising campaign?”
49) Which question below is an example of a behavioral question?
A) “Can you tell me about a time when you solved a really difficult problem?”
B) “What is your attitude about working with a sales team instead of independently?”
C) “What factors do you consider before underwriting an insurance policy for a new client?”
D) “What are your long-term goals and aspirations as a social worker?”
50) All of the following will most likely improve the structure of an interview EXCEPT
________.
A) using the same questions for all candidates
B) rating candidate answers against a scale
C) asking candidates to describe themselves
D) using a standardized interview form
51) Consider the question: “Can you provide an example of a specific instance where you
provided leadership in a difficult situation?” What type of question is this?
A) background question
B) behavioral question
C) situational question
D) job knowledge question
52) Consider the question: “What factors should be considered when developing a customer
database?” What type of question is this?
A) background question
B) past behavior question
C) situational question
D) job knowledge question
53) All of the following are guidelines for conducting an effective interview EXCEPT ________.
A) taking brief notes during the interview
B) scheduling a private room for the interview
C) showing courtesy and friendliness towards the candidate
D) asking the candidate questions that require yes or no answers
54) Which of the following is recommended advice for conducting an effective interview?
A) telegraph the desired answer to the candidate
B) allow the candidate to control the interview
C) ask the candidate for specific examples
D) ask the candidate about work-related injuries
55) Which of the following best explains why most firms do not provide rejected applicants with
detailed explanations about the employment decision?
A) lack of technical abilities
B) adherence to federal laws
C) concerns about legal disputes
D) time required of line managers
56) Marion Franklin is the CEO of a local real estate company, Action Realty. The community
has seen an increase in population over the last two years, and new neighborhoods are being built
as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent.
Although Marion has hired agents in the past, they have not always turned out to be as successful
as she had hoped. Marion is considering making changes to the way she interviews job
candidates.
Which of the following best supports the argument that Marion should use structured interviews?
A) Marion likes applicants to evaluate themselves and to describe their goals.
B) Marion is viewed as a fair employer by most of her subordinates.
C) Marion lacks highly effective interviewing skills.
D) Marion’s best agent has recently retired.
57) Marion Franklin is the CEO of a local real estate company, Action Realty. The community
has seen an increase in population over the last two years, and new neighborhoods are being built
as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent.
Although Marion has hired agents in the past, they have not always turned out to be as successful
as she had hoped. Marion is considering making changes to the way she interviews job
candidates.
Which of the following would most likely improve the reliability and validity of Marion’s
selection process?
A) asking all applicants the same questions
B) holding Web-assisted interviews with candidates
C) conducting stress interviews by a group of interviewers
D) using the speed dating approach to interviewing applicants
58) Marion Franklin is the CEO of a local real estate company, Action Realty. The community
has seen an increase in population over the last two years, and new neighborhoods are being built
as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent.
Although Marion has hired agents in the past, they have not always turned out to be as successful
as she had hoped. Marion is considering using the streamlined interview process to hire a new
real estate agent.
Which of the following questions would be most relevant for Marion to ask if she wants an
employee with extensive knowledge in real estate?
A) How do you handle sellers who believe their home is more valuable than it really is?
B) What are the loan options you would suggest for first-time home buyers?
C) What is the most frustrating aspect of being a realtor?
D) What motivated you to become a real estate agent?
59) Which type of interview questions are most likely designed to probe an applicant’s
motivation to meet the job’s requirements through activities such as physical labor, customer
service, and frequent travel?
A) willingness
B) behavioral
C) personality
D) job knowledge
60) Antone is applying for a job with Boscom Manufacturing as a chemical engineer. During the
interview, Antone is asked the following question:”How does extreme heat affect hydrochloric
acid?” The interviewer is most likely trying to assess Antone’s ________.
A) motivation
B) flexibility
C) knowledge
D) leadership
61) The following are interviewing errors to avoid EXCEPT ________.
A) interviewer’s behavior
B) first impressions
C) pressure to hire
D) not clarifying what the job involves
62) Which of the following characteristics of an interview would most likely raise concerns
about interview discrimination?
A) job-related questions
B) multiple interviewers
C) subjective interview questions
D) standardized interview administration
63) The primary purpose of conducting a stress interview is to determine ________.
A) why an applicant wants to work for the firm
B) how an applicant solves complex problems
C) why an applicant lied on the resume
D) how an applicant handles criticism
64) Which of the following statements is most likely true?
A) Interpersonal skills are difficult to judge from phone interviews.
B) Phone interviews can generate spontaneous answers from candidates.
C) Candidates prefer phone interviews more than face-to-face interviews.
D) Interviewers usually judge candidates the same in phone and face-to-face interviews.
65) Which of the following is a common characteristic of computerized interviews?
A) rapid questions
B) puzzle questions
C) follow-up questions
D) open-ended questions
66) Which of the following most likely combines aspects of behavioral and situational
questioning?
A) computerized interviews
B) panel interviews
C) mass interviews
D) case interviews
67) The primary purpose for conducting a case interview is to ________.
A) provide a candidate with a realistic job preview
B) form a realistic assessment of a candidate’s skills
C) ensure that a candidate’s needs are expressed
D) determine how a candidate handles criticism
68) Which of the following applicant characteristics is LEAST likely to be assessed accurately
during a selection interview?
A) extroversion
B) agreeableness
C) job knowledge
D) conscientiousness
69) Which of the following would most likely increase candidate-order errors?
A) applicant gender
B) recruiting pressure
C) poor first impression
D) lack of job knowledge
70) A manager who begins an interview by asking the applicant about the weather is most likely
attempting to ________.
A) seek a spontaneous answer from the candidate
B) identify the candidate’s leadership abilities
C) assess the candidate’s interpersonal skills
D) put the candidate at ease
71) The interview is the most widely used personnel selection procedure.
72) Nondirective interviews follow no set format so the interviewer can ask follow-up questions
and pursue points of interest as they develop.
73) Nonstructured interviews are preferred to directive interviews because they are more reliable
and valid.
74) Nondirective interviews can be described as a little more than a general conversation.
75) All structured interviews specify acceptable answers for each question.
76) Behavioral interviews ask interviewees to describe how they would react to a hypothetical
situation at some point in the future.