Chapter 07: Knowledge Management and Specialized Information Systems
1. An office supplies inventory is an example of data.
a.
True
b.
False
True
1
Easy
07.01
2. Many organizations actively attempt to convert explicit knowledge to tacit knowledge.
a.
True
b.
False
False
1
Easy
07.01
3. Secretaries, administrative assistants, medical assistants, and similar data-entry people are often called knowledge
workers.
a.
True
b.
False
False
1
Easy
07.02
4. A community of practice (COP) is a group of people with common interests who come together to create, store, and
share knowledge on a specific topic.
a.
True
b.
False
True
1
Easy
07.02
5. Many businesses use patents, copyrights, trade secrets, and Internet firewalls to keep prying eyes from seeing important
knowledge that is expensive and hard to create.
a.
True
Chapter 07: Knowledge Management and Specialized Information Systems
b.
False
True
1
Easy
07.03
6. An organization’s knowledge repository can be located both inside the organization and outside.
a.
True
b.
False
True
1
Easy
07.03
7. Data mining and business intelligence are often used to capture the knowledge stored in a knowledge management
system.
a.
True
b.
False
True
Easy
07.03
8. A perceptive system allows a machine to approximate the way a person sees, hears, and feels objectives.
a.
True
b.
False
True
1
Easy
07.05
9. Although computers excel at numerical calculations, they are not as good at dealing with symbols and three-
dimensional objects.
a.
True
b.
False
True
1
10. The idea behind the brain computer interface is to develop a link between the human brain and the computer and have
human thought control computer activities.
a.
True
b.
False
True
1
Easy
07.05
11. Expert systems, robotics, vision systems, natural language processing, learning systems, and neural networks are all
part of the broad field of artificial intelligence.
a.
True
b.
False
True
1
Easy
07.06
12. Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform
tasks that require a high degree of precision or are tedious or hazardous for human beings.
a.
True
b.
False
True
1
Easy
07.06
13. Robots can provide doctors with enhanced precision, improved dexterity, and better visualization.
a.
True
b.
False
True
1
Easy
07.06
Easy
07.05
14. Voice recognition involves converting sound waves into words.
a.
True
b.
False
True
1
Easy
07.06
15. Learning systems allow a computer to change how it reacts to situations based on feedback it receives.
a.
True
b.
False
True
1
Easy
07.06
16. A neural network relies on massively parallel processing to enable a computer to simulate the function of a human
brain.
a.
True
b.
False
True
1
Easy
07.06
17. A genetic algorithm is an approach to solving problems based on the theory of evolution that uses the survival of the
fittest concept as a problem-solving strategy.
a.
True
b.
False
True
1
Easy
07.06
18. Expert systems use heuristics to arrive at conclusions or make recommendations.
a.
True
b.
False
True
1
Easy
07.07
19. A new knowledge base must be built for each unique expert system application.
a.
True
b.
False
True
1
Easy
07.07
20. In general, as the number of rules that an expert system knows increases, the precision of the expert system also
increases.
a.
True
b.
False
True
1
Easy
07.07
21. The inference engine is the component of an expert system that delivers the expert advice.
a.
True
b.
False
True
1
Easy
07.07
22. A difficult task in developing an expert system is the process of creating and updating the knowledge base.
a.
True
b.
False
True
23. The main purpose of the user interface is to make an expert system easier for users and decision makers to develop
and use.
a.
True
b.
False
True
1
Easy
07.07
24. Expert system shells are available for both personal computers and mainframe systems.
a.
True
b.
False
True
1
Easy
25. The purpose of a knowledge acquisition facility is to provide a convenient and efficient means of capturing and
storing all components of a knowledge base.
a.
True
b.
False
True
1
Easy
07.07
26. A domain expert is a person with the expertise an expert system is trying to capture.
a.
True
b.
False
True
1
Easy
07.07
1
Easy
07.07
27. When audio files are played while they are being downloaded from the Internet, it is called streaming audio.
a.
True
b.
False
True
1
Easy
07.10
28. Virtual reality simulations require special interface devices that transmit the sights, sounds, and sensations of the
simulated world to the user.
a.
True
b.
False
True
1
Easy
07.11
29. Assistive technology systems help overcome disabilities or improve health.
a.
True
b.
False
True
1
Easy
07.12
30. Health informatics is the science of how to use data, information, and technology to improve human health and the
delivery of health care services.
a.
True
b.
False
True
1
Easy
07.12
31. _____ is the awareness and understanding of a set of information and the ways that information can be made useful to
support a specific task or reach a decision.
Cognition
b.
Knowledge
Intuition
d.
Intelligent quotient
b
1
Easy
07.01
United States – BUSPROG: Technology
Bloom’s: Knowledge
32. _____ knowledge is hard to measure and document and is typically not objective or formalized.
Tacit
b.
Codified
Embedded
d.
Explicit
a
1
Easy
07.01
United States – BUSPROG: Technology
Bloom’s: Knowledge
33. Knowing the best way to negotiate with a foreign government about a volatile hostage situation is an example of
_____ knowledge.
embedded
b.
tacit
explicit
d.
codified
b
1
Moderate
07.01
United States – BUSPROG: Technology
Bloom’s: Comprehension
34. The knowledge found in databases, memos, and written documents is an example of _____.
explicit knowledge
b.
implicit knowledge
intuitive knowledge
d.
tacit knowledge
a
1
Moderate
07.01
United States – BUSPROG: Technology
Bloom’s: Comprehension
35. A network of doctors investigating new treatment techniques for cancer is an example of a _____.
knowledge management system
b.
learning system
community of practice
d.
virtual reality system
Chapter 07: Knowledge Management and Specialized Information Systems
1
United States – BUSPROG: Technology
Bloom’s: Application
36. _____ include the people, procedures, hardware, software, data, and knowledge needed to develop computer systems
and machines that can simulate human intelligence processes, including learning, reasoning, and self-correction.
Artificial intelligence systems
b.
Assistive technology systems
Intelligence agents
d.
Inference engines
1
United States – BUSPROG: Technology
Bloom’s: Knowledge
37. Simple Life Inc. has developed a special helmet. When customers wear this helmet they can control their television
sets with their eye movements. The helmet designed by Simple Life Inc. is an example of a(n) _____.
brain computer interface
b.
assistive technology system
neural network
d.
intelligent agent
1
United States – BUSPROG: Technology
Bloom’s: Knowledge
38. Having a(n) ____ allows a machine to approximate the way a person sees, hears, and feels objects.
robotics system
b.
perceptive system
learning system
d.
expert system
b
1
United States – BUSPROG: Technology
Bloom’s: Knowledge
39. ArtPro Inc, an artificial intelligence research lab, has recently developed a robot which counts the number of bacterial
cells in a blood sample presented in a video. Therefore, the robot is using _____ to count the cells.
a learning system
b.
a vision system
an intelligent agent
d.
an inference engine
b
1
40. _____ can process many pieces of data at the same time and learn to recognize patterns.
Voice recognition systems
b.
Natural language processing systems
Learning systems
d.
Neural networks
d
1
Easy
07.06
United States – BUSPROG: Technology
Bloom’s: Knowledge
41. A ____ is a conditional statement that links conditions to actions or outcomes.
genetic algorithm
b.
case
rule
d.
scenario
c
1
Easy
07.07
United States – BUSPROG: Technology
Bloom’s: Knowledge
42. The _____ stores all relevant information, data, rules, cases, and relationships that an expert system uses.
inference engine
b.
knowledge base
intelligent agent
d.
data warehouse
b
1
Easy
07.07
United States – BUSPROG: Technology
Bloom’s: Knowledge
43. In an expert system, the _____ is the component that delivers the expert advice.
inference engine
b.
knowledge acquisition facility
user interface
d.
explanation facility
a
1
Easy
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United States – BUSPROG: Technology
Bloom’s: Knowledge
Moderate
07.06
United States – BUSPROG: Technology
Bloom’s: Application
44. The _____ is the component of an expert system that allows a user to understand how the system arrived at its results.
inference engine
b.
knowledge base
explanation facility
d.
knowledge acquisition facility
1
United States – BUSPROG: Technology
Bloom’s: Knowledge
45. The expert system knowledge acquisition facility serves as an interface between _____.
end users and inference engines
b.
experts and knowledge bases
decision makers and the knowledge bases
d.
system developers and explanation facilities
b
1
United States – BUSPROG: Technology
Bloom’s: Knowledge
46. A _____ is the person or group with the expertise or knowledge an expert system is trying to capture.
domain expert
b.
knowledge user
knowledge engineer
d.
system expert
1
United States – BUSPROG: Technology
Bloom’s: Knowledge
47. A _____ is a person who has training or experience in the design, development, implementation, and maintenance of
an expert system.
knowledge user
b.
knowledge engineer
domain expert
d.
human expert
b
1
United States – BUSPROG: Technology
Bloom’s: Knowledge
48. Graphic images can be stored in a variety of formats including _____.
JPEG and GIF
b.
MP3 and MPEG
ISDB and DVB
d.
WAV and MIDI
49. _____ is a popular and sophisticated software package that can be used to edit visual images.
PowerPoint
b.
Microsoft Silverlight
Adobe Photoshop
d.
Apple Quicktime
c
1
Easy
07.10
United States – BUSPROG: Technology
Bloom’s: Knowledge
50. _____ is a file conversion program that can be used to compress multimedia files to make them easier to download
from the Internet or send them as an e-mail attachment.
Apple Quick Time
b.
WinZip
Grass Valley
d.
CorelDraw
b
1
Easy
United States – BUSPROG: Technology
Bloom’s: Knowledge
51. The haptic interface relays the sense of _____ in the virtual world.
sight
b.
sound
touch
d.
smell
c
1
Easy
07.11
United States – BUSPROG: Technology
Bloom’s: Knowledge
52. _____ has the potential to superimpose digital data over real photos so that GPS maps can be combined with real
pictures of stores and streets to help you locate your position.
Immersive virtual reality
b.
Telepresence
Augmented reality
d.
Location reality
c
1
Easy
07.11
1
Easy
07.10
United States – BUSPROG: Technology
Bloom’s: Knowledge
53. Special purpose systems that help overcome disabilities or improve health are called _____.
assistive technology systems
b.
neural networks
artificial intelligence systems
d.
learning systems
a
1
Easy
07.12
United States – BUSPROG: Technology
Bloom’s: Knowledge
54. One special application of computer technology is derived from a mathematical theory called _____ that involves the
use of information systems to develop competitive strategies.
coding theory
b.
information theory
game theory
d.
approximation theory
c
1
Easy
07.12
United States – BUSPROG: Technology
Bloom’s: Knowledge
55. _____ is the combination of information technology with traditional disciplines such as medicine or science while
considering the impact on individuals, organizations, and society.
Informatics
b.
Heuristics
Informetrics
d.
Assistive technology
a
1
Easy
07.12
United States – BUSPROG: Technology
Bloom’s: Knowledge
56. _____ consists of raw facts, such as an employee number, number of hours worked in a week, inventory part numbers,
or sales orders.
Data
1
Easy
07.01
United States – BUSPROG: Technology
Bloom’s: Knowledge
57. _____ is a collection of facts organized so that it has additional value beyond the value of the facts themselves.
United States – BUSPROG: Technology
Bloom’s: Knowledge
Chapter 07: Knowledge Management and Specialized Information Systems
58. A(n) _____ is an organized collection of people, procedures, software, databases, and devices used to create, store,
share, and use an organization’s knowledge and experience.
59. After knowledge is created, it is often stored in a(n) _____ that includes documents, reports, files, and databases.
60. A(n) _____ is a directory that points the knowledge worker to the needed knowledge.
61. Microsoft’s Digital Dashboard integrates information from a variety of sources, including personal, group, enterprise,
and external information and documents. It is an example of a(n) _____.
62. The _____ is a test that attempts to determine whether a computer can successfully impersonate a human.
63. A(n) _____ consists of hardware and software that stores knowledge and makes inferences, enabling a novice to
perform at the level of an experienced worker.
64. _____ include hardware and software that permit computers to capture, store, and process visual images.
65. _____ involves the computer understanding, analyzing, manipulating, and/or generating “natural” languages such as
English.
66. _____ is a learning system involving sequential decisions with learning taking place between each decision.
67. _____ is a process where the computer makes a decision, analyzes the results, and then makes a better decision based
on the analysis.
68. A(n) _____ is a computer system that employs massively parallel processors in an architecture that is based on the
human brain’s meshlike structure.
1
69. A(n) _____ is a component of an expert system that stores all relevant information, data, rules, cases, and relationships
that the expert system uses.
1
70. A knowledge base is a natural extension of a(n) _____ and an information and decision support system.
1
71. _____ statements are rules that suggest certain conclusions.
1
72. A(n) _____ is the part of an expert system that seeks information and relationships from the knowledge base and
provides answers, predictions, and suggestions similar to the way a human expert would.
1
73. The main purpose of the _____ is to provide a convenient and efficient means of capturing and storing all components
Chapter 07: Knowledge Management and Specialized Information Systems
of the knowledge base.
74. A(n) _____ is the person or group who uses and benefits from the expert system.
75. _____ is text, graphics, video, animation, audio, and other media that can be used to help an organization efficiently
and effectively achieve its goals.
76. _____, by Microsoft, can be used to develop a presentation that is displayed on a large viewing screen with sound and
animation.
77. When video files are being played while being downloaded from the Internet, it is called _____.
78. On the Internet, _____ and animated GIF files can be used to animate or create “moving” images.
79. _____ represents the intersection of people, information, and technology.
80. _____ is the science of how to use data, information, and technology to improve human health and the delivery of
health care services.
81. Distinguish between data, information, and knowledge.
82. Define artificial intelligence system and list several characteristics of intelligent behavior.
83. Identify and briefly define several specialty areas of artificial intelligence.
84. Briefly describe the role of the inference engine and the explanation facility components of an expert system.
85. Discuss some of the factors that go into designing a multimedia application.