58. ____ is a follower’s effort to project a favorable image to gain an immediate benefit or improve a long-term
relationship with the leader.
a.
Ingratiation
b.
Impressions management
c.
Self-promotion
d.
Politicking
Easy
p. 237
MGMT.LUSS.16.07-03 – LO: 07–03
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
59. The LMX-7 questionnaire used for measuring the quality of LMX relationships:
a.
typically measure vertical dyad linkages along with social exchanges.
b.
tend to measure LMX from the perception of the follower rather than the leader.
c.
have firmly established the close similarity between leader and follower perceptions.
d.
found that LMX relationships remain stable over time.
Moderate
p. 239
MGMT.LUSS.16.07-04 – LO: 07–04
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
60. According to Kelley’s model of follower types, Belinda is a conformist follower, someone who carries out orders
without considering the consequences of those orders and does anything to avoid conflict. According to Kelley’s follower
types, she is _______.
a.
high on level of involvement and low on critical thinking
b.
low on level of involvement and lower on critical thinking
c.
high on level of involvement and high on critical thinking
d.
high on locus of control and high on position power
a
Conceptual
BLOOMS: Knowledge
61. As Jim’s leader, you have noticed that he is low on involvement and high on critical thinking, and you have concluded
that Jim is a(n) ____ follower.
a.
alienated
b.
conformist
c.
passive
d.
pragmatic
a
Moderate
p. 242 and exhibit 7.21 p. 241
MGMT.LUSS.16.07-05 – LO: 07–05
Conceptual
62. The ____ follower is someone who is high on involvement but low on critical thinking.
a.
alienated
b.
conformist
c.
passive
d.
pragmatic
Easy
p. 241 and exhibit 7.1
MGMT.LUSS.16.07-05 – LO: 07–05
63. Because your leader is an authoritarian leader, you know that he prefers ____ followers.
Moderate
p. 241 and exhibit 7.1
MGMT.LUSS.16.07-05 – LO: 07–05
Conceptual
a.
passive
b.
pragmatic
c.
alienated
d.
conformist
64. Because one of your employees, Angela, functions well in self-managed teams, likes to initiate change, and is willing
to put herself at risk for the best interest of the organization, she is a(n) ____ follower.
a.
effective
b.
pragmatic
c.
alienated
d.
conformist
a
p. 242
MGMT.LUSS.16.07-05 – LO: 07–05
Conceptual
65. The ____ follower is someone who is neither high on critical thinking nor involvement.
a.
alienated
b.
conformist
c.
passive
d.
pragmatic
c
Easy
p. 241 and exhibit 7.1
MGMT.LUSS.16.07-05 – LO: 07–05
Moderate
p. 241
MGMT.LUSS.16.07-05 – LO: 07–05
Conceptual
66. The ____ follower is someone who is high on critical thinking and involvement.
a.
alienated
b.
conformist
c.
effective
d.
pragmatic
c
Easy
p. 241 and exhibit 7.1
MGMT.LUSS.16.07-05 – LO: 07–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
67. The type of follower who reveals the greatest range of behaviors is the:
a.
b.
c.
d.
c
Moderate
p. 242
MGMT.LUSS.16.07-05 – LO: 07–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
68. Which of the following is NOT one of the guidelines to becoming an effective follower?
a.
Offer support to leader.
b.
Play counseling and coaching roles to leader when appropriate.
c.
Show appreciation.
d.
Avoid negative feedback.
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
69. When challenging a leader’s flawed plans and proposals, it is important for the follower to:
a.
pinpoint specifics.
b.
personalize the critique.
c.
provide both positive and negative feedback.
d.
ask for suggestions.
p. 245
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
70. Effective followers:
a.
resist inappropriate influence from the leader.
b.
have external locus of control.
c.
need only clarity of expectations, not influence, from their leaders.
d.
are conscientious to respond positively to their leader’s influence.
p. 246, exhibit 7.2 p. 244
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
BLOOMS; Knowledge
71. Follower influencing characteristics include all of the following EXCEPT:
a.
power position.
p. 244, exhibit 7.2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
BLOOMS: Knowledge
b.
gender and status.
c.
locus of control.
d.
education and experience.
72. Which of the following in NOT a factor that enhances follower influence?
a.
Power position.
b.
Locus of control.
c.
Education and experience.
d.
Span of control.
Easy
p. 247 – 248 and exhibit 7.3 p. 247
MGMT.LUSS.16.07-06 – LO: 07–06
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
73. People with a(n) ____ locus of control believe that they are “masters of their own destiny” and can influence people
and events in their workplace.
a.
internal
b.
external
c.
neutral
d.
optimal
a
Easy
p. 247
MGMT.LUSS.16.07-06 – LO: 07–06
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Easy
p. 247 – 248 and exhibit 7.3, p. 247
MGMT.LUSS.16.07-06 – LO: 07–06
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
74. The text states that managers fail to delegate for all the following reasons EXCEPT:
a.
they fear that employees will fail to accomplish tasks.
b.
they don’t know what to delegate.
c.
they don’t know how to delegate.
d.
they are seeking a promotion.
Moderate
p. 250
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
75. Which of the following has resulted from the higher educational level of the work environment?
a.
An increasing proportion of workers in out-groups.
b.
Workers are rejecting top-down directive leadership.
c.
More employees with an external locus of control.
d.
A decreasing need for delegation.
Moderate
p. 248
MGMT.LUSS.16.07-06 – LO: 07–06
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Comprehension
76. ____ is the process of assigning responsibility and authority for accomplishing objectives.
a.
Mentoring
b.
Coaching
c.
Delegation
d.
Instruction
c
Easy
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
77. Leaders who have difficulty meeting deadlines and who take work home from the job are showing signs of:
a.
having optimal stress levels.
b.
participative management.
c.
delegating too little.
d.
directive leadership.
c
Moderate
p. 250
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
78. Possibilities of what to delegate include all of the following EXCEPT:
a.
reports.
b.
scheduling.
c.
letters.
d.
disciplining.
Easy
p. 250
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
79. Which of the following should NOT be delegated?
a.
Technical matters.
b.
Routine tasks.
p. 249
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
c.
Employees’ problems.
d.
Performance appraisals.
80. Which of the following may be delegated?
a.
Technical matters.
b.
Crises.
c.
Personnel matters.
d.
Matters delegated to you.
a
Moderate
p. 250 – 251
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
81. Possibilities of what not to delegate include all of the following EXCEPT:
a.
performance appraisals.
b.
counseling.
c.
resolving conflicts.
d.
scheduling.
Moderate
p. 250 – 251
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
Moderate
p. 250 – 251
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
82. Which of the following should NOT be delegated?
a.
Paperwork.
b.
Personnel issues.
c.
Routine tasks.
d.
Employees’ problems.
Moderate
p. 250 – 251
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
83. Which of the following is NOT one of the steps of the delegation model?
a.
Develop a plan.
b.
Explain the need for delegating and the reasons for selecting the employee.
c.
Seek feedback from employees.
d.
Establish control checkpoints and hold employees accountable.
Easy
p. 252 – 253 and model 7.1 p. 253
MGMT.LUSS.16.07-07 – LO: 07–07
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
84. Effective leader−follower feedback for poor performance will have the effect of:
a.
getting the follower to better understand LMX and how it can boost performance.
b.
making the leader and follower have greater mutual affection for one another than they did before.
c.
pinpointing the undesired behavior while sustaining the follower’s self-confidence.
d.
disrupting the team and the undesired behavior.
c
Moderate
p. 254
MGMT.LUSS.16.07-08 – LO: 07–08
BLOOMS: Knowledge
85. As a guideline for effective leader feedback, during the post-feedback session the leader should do all of the following
EXCEPT:
a.
conduct a performance evaluation on the employee.
b.
follow up to ensure implementation of action steps.
c.
build the follower’s self-confidence.
d.
follow up to ensure implementation of the action steps.
a
Moderate
p. 255, exhibit 7.4
MGMT.LUSS.16.07-08 – LO: 07–08
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
86. Individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in
the aggregate promotes the effective functioning of the organization is known as:
a.
followership.
b.
synergy.
c.
organizational citizenship behavior.
d.
impressions management.
c
Easy
p. 236
MGMT.LUSS.16.07-03 – LO: 07–03
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
87. The degree to which members form close social ties with the group and how it subsequently influences interactions
within and between group members is known as:
a.
social identity.
b.
dyadic theory.
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
c.
followership.
d.
social capital.
88. The behavior of followers that result from the leader–follower mutual influencing relationship is known as:
a.
impressions management.
b.
followship.
c.
ingratiation.
d.
social capital.
Moderate
p. 240
MGMT.LUSS.16.07-05 – LO: 07–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
89. A person’s beliefs in his or her capabilities to produce at a certain level of performance is known as:
a.
dyadic theory.
b.
organizational citizenship behavior.
c.
locus of control.
d.
self-efficacy.
Easy
p. 243
MGMT.LUSS.16.07-05 – LO: 07–05
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Conceptual
a
Moderate
p. 235
MGMT.LUSS.16.07-03 – LO: 07–03
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
Subjective Short Answer
90. What are the differences between in-groups and out-groups?
p. 232 – 233
MGMT.LUSS.16.R.7.1 – Review Question 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
BLOOMS: Knowledge
91. How do high-quality leader−member exchange relationships influence follower behavior?
p. 235 – 237
MGMT.LUSS.16.R.7.2 – Review Question 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
BLOOMS: Knowledge
92. What are some of the benefits of delegating?
BLOOMS: Knowledge
93. What are some of the things that a leader should not delegate?
94. List the steps in the delegation model.
95. My boss helps me fulfill some of my social or personal goals. This statement from a subordinate identifies the group
the person aligns with. Choose the group and explain your answer.
a.
in-group
b.
out-group
p. 232 – 233
96. I am highly committed to and energized by my work and organization and therefore, I am reciprocating with my best
ideas and performance. This statement from a subordinate identifies the group the person aligns with. Choose the group
and explain your answer.
a.
in-group
b.
out-group
p. 232 – 233
97. I seldom have any direct contact with my boss unless something is wrong with the way I have done my job. This
statement from a subordinate identifies the group the person aligns with. Choose the group and explain your answer.
a.
in-group
b.
out-group
98. For fear of being criticized, I do not take the initiative to seek out and successfully complete assignments that go
above and beyond your job. This statement from a subordinate identifies the group the person aligns with. Choose the
group and explain your answer.
a.
in-group
b.
out-group
Easy
p. 232 – 233
MGMT.LUSS.16.CA.7.1 – Concept Application 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
99. The notion that leaders do not interact with all followers equally but rather focus on the formation of relationships that
varies in quality. Which concept is described by this statement?
a.
vertical dyadic linkage theory
b.
leader−member exchange theory
The answer is b, leader-member exchange theory.
Moderate
p. 232 – 234
MGMT.LUSS.16.CA.7.2 – Concept Application 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Easy
p. 232 – 233
MGMT.LUSS.16.CA.7.1 – Concept Application 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
100. A leader–follower relationship in which the leader’s concern for some members does not extend beyond the formal
employment contract. Which concept is described by this statement?
a.
vertical dyadic linkage theory
b.
leader−member exchange theory
Moderate
p. 232 – 234
MGMT.LUSS.16.CA.7.2 – Concept Application 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Analytic – Analytic skills
Application
BLOOMS: Application
101. A hierarchical relationship in which leader–follower dyads (or pairs) develops. Which concept is described by this
statement?
a.
vertical dyadic linkage theory
b.
leader−member exchange theory
The answer is a, vertical dyadic linkage theory.
Moderate
p. 232 – 234
MGMT.LUSS.16.CA.7.2 – Concept Application 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
Application
BLOOMS: Application
102. A relationship in which leader–follower interactions do lead to the creation of in-groups and out-groups. Which
concept is described by this statement?
a.
vertical dyadic linkage theory
b.
leader−member exchange theory
The answer is a, vertical dyadic linkage theory.
Moderate
p. 232 – 234
AACSB: Analytic – Analytic skills
Application
BLOOMS: Application