Chapter 7 5 Ralph Bowley is a first-line manager for the Mizzill Corporation. Although Mizzill has been a fairly traditional company in the past, its top management recently decided to

288. (p. 195) At Livwell Pharmaceuticals, research personnel are told that the company would like to develop at

least three new products each year and are given some general information about which types of drugs seem to

have the most potential. After that, scientists and other research personnel work essentially on their own to

develop the new drugs. Managers at Livwell seem to prefer:

D. autocratic leadership.

289. (p. 196) Ralph Bowley is a first-line manager for the Mizzill Corporation. Although Mizzill has been a fairly

traditional company in the past, its top management recently decided to make greater use of empowerment. As

this new approach is implemented, Ralph is likely to find that he:

A. must continue to issue detailed instructions to give the teams a sense of direction.

290. (p. 197) The first step in controlling consists of:

291. (p. 197) The weakest link in the control process tends to be:

A. communicating results and deviations to employees.

292. (p. 198) In order for standards to be useful in the controlling process, they must have certain characteristics.

One of these characteristics is that they must be:

A. nonspecific.

293. (p. 198) Which of the following often form the foundations of a firm’s control system?

D. computing and production

294. (p. 198) __________ are units within an organization that receive services from other units within the

organization.

D. Profit centers

295. (p. 198) __________ include dealers, who buy products to sell to others, and ultimate customers who buy

D. Distribution centers

296. (p. 197) Ho Han has just spent two hours going over quality reports to determine whether his department is

meeting quality standards he set for the current month. Ho’s efforts are part of the ___________ function of

management.

A. planning

297. (p. 197-198) Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she

expects each of them to increase their customer contacts by at least 5 percent in the next month. Pam has set

a(n):

A. procedural policy.

298. (p. 198) Which of the following is a clear performance standard?

D. Make secretaries more efficient.

299. (p. 197, figure 7.8) Carl Rix started his own restaurant supply company three years ago. Until recently, he has

never really concerned himself with establishing a formal control system. Now, however, he has experienced

some financial problems and is concerned that his company may not be operating as efficiently as it should. He

has decided that a formal control system is needed. The first step Carl should take to set up a control system is

to:

A. draw up a formal organization chart.

300. (p. 197, figure 7.8) As a middle manager for her firm, Tori is very involved with controlling. She has just finished

comparing results to standards in the control process. Tori’s next step should be to:

301. (p. 198) Hildy Scott is a sales representative for the Hipner Company. In her job, she frequently relies on the

marketing department to provide her with information and materials. When using customer satisfaction to judge

the success of their company, Hipner’s managers should:

D. only consider Hildy’s satisfaction if she has worked in the same job for at least 2 years.

302. (p. 198) When establishing criteria to measure the success of a customer-oriented business, managers should:

A. limit their attention to financial measures such as profit and return on investment since these are the only

objective and quantifiable measures available.

303. Identify and define the four key functions of management.

304. Explain the differences between strategic, tactical, operational, and contingency planning.

305. What is the purpose of SWOT analysis? What types of information does this analysis provide?

306. What is empowerment? How has the movement toward empowerment changed the role of the manager?

307. Describe the three basic types of management skills, and relate these skills to the tasks performed by

different levels of management.

308. Describe three different leadership styles and give an example of a situation in which each style could be

most used effectively.

309. (p. 192, figure 7.6) As a member of top management, Pat will perform a variety of important tasks. Which of the

following statements best describes the relative importance of the various types of skills Pat will use to perform

these tasks? The tasks Pat performs will require:

D. mainly technical skills and human relations skills.

310. (p. 195) Otto, the previous CEO at Zadzack, relied on the ___________ style of management.

C. democratic

D. free-rein

311. (p. 195) Pat seems to prefer the __________ style of leadership.

D. altruistic

312. (p. 189) Pat favors problem-solving techniques that allow teams of workers to freely identify and discuss

possible solutions to a problem without having their ideas censored. Which of the following is a problem

solving technique that Pat is likely to suggest to his managers?

A. SWOT analysis

313. (p. 197, figure 7.8) Pat’s decision to have managers put more effort into establishing standards and monitoring

performance means these managers will spend more time:

A. developing tactical plans.

314. (p. 196) Pat’s decision to give workers more authority to respond to customer requests is an example of the

D. altruistic leadership.

c7 Summary