245. (p. 192) Top managers make less use of __________ skills than supervisory managers.
D. empirical
246. (p. 190, figure 7.5) The downsizing that has occurred in recent years has __________ middle managers in many
organizations.
D. increased the importance of
247. (p. 191) Which of the following management positions is responsible for getting the right information to other
managers to enable them to make better decisions?
A. chief executive officer (CEO).
248. (p. 191) The further up the managerial ladder a person moves, the __________ his or her original job skills
become.
D. more tactical
249. (p. 191) A chief operating officer (COO) would be classified as part of a firm’s:
A. primary management.
250. (p. 192) Many large companies are now organizing so that:
251. (p. 193) ___________ involves recruiting, hiring, motivating, and retaining the best people available to
accomplish the company’s objectives.
A. Directing
252. (p. 192) For the past two decades, a dominant question managers have had to deal with has been how to
organize the firm to:
D. reduce dependence on other firms and become more self-sufficient.
253. (p. 193) Delores is responsible for hiring, motivating, and retaining the best employees for her organization.
Delores is in charge of:
254. (p. 191) After thirteen years as a laborer for Hendrix Construction, Jimmy was promoted to the position of
foreman. He is directly responsible for assigning various jobs to his work crew and evaluating their
performance on a daily basis. Jimmy is now a member of:
A. top management.
255. (p. 192) By completing the courses needed to obtain a college major in accounting, marketing, or some other
field, a student can go a long way toward acquiring the _________ skills managers need to rise through the
ranks of their area of specialization.
D. secondary
256. (p. 192, figure 7.6) In comparing the types of skills used by managers at different levels within an organization, it
is generally true that:
D. the specific skills used at different levels of management do vary, but conceptual skills are the most
important at all levels.
257. (p. 190) Which of the following persons is most likely to be involved in strategic planning?
D. advertising manager
258. (p. 191) Axel has just been promoted to a position in first-line management. Axel’s new position probably
will require him to spend a lot of time:
D. traveling to different worksites.
259. (p. 193) Which of the following statements about the future direction of the organizing function is most
accurate? In the future, a major organizing trend will be to:
A. focus on finding ways to clearly define the relationships that exist within the firm.
260. (p. 191) Anita is employed as plant manager for Mojo Industries, Incorporated. Though she spends some time
performing all management functions, she is particularly concerned with tactical planning and controlling.
Anita’s position would be classified as part of Mojo’s:
A. top management.
261. (p. 192) After working for eleven years as a production line worker, Hollis recently was made a foreman. In
his new position, Hollis will rely on:
D. accounting and financial skills.
262. (p. 192) Ricardo works as a department head at Barnes Hospital. His job requires Ricardo to spend most of
his time training and coaching employees to perform their jobs more effectively and teaching other managers to
be better leaders. Ricardo’s job requires him to make full use of his:
A. technical skills.
263. (p. 192) Wallace is the CEO of Lustig Industries. He is very involved with strategic planning for the
organization as well as monitoring control processes. These activities make use of Wallace’s:
D. human relations skills.
264. (p. 192) Vinnie wants to become a manager in his company, but he has always been a bit shy and has a hard
time interacting with co-workers. In order for Vinnie to succeed as a manager, he will need to work on his:
D. integration skills.
265. (p. 192) Rob intends to major in accounting because he feels an ability to read and interpret financial and
D. conceptual skills.
266. (p. 193) Pro Tech, Inc. is a successful producer of home security systems. As Pro Tech has grown, it has
entered into several partnerships and joint ventures with other firms, and has worked hard to develop strong
relationships with its suppliers and the distributors of its systems. In order for Pro Tech to effectively serve its
customers, its managers must:
D. attempt to arrange mergers to combine all of the firms that work with Pro Tech into one large corporation.
267. (p. 194) _____________ involves creating a vision for others to follow, establishing corporate values and
ethics, and transforming the way an organization does business so that it is more effective and efficient.
A. Organizing
268. (p. 193) Leaders:
D. strive to maintain order and stability.
269. (p. 195) The __________ style of leadership is characterized by making managerial decisions without
consulting others.
D. democratic
270. (p. 195) Managers who listen to their subordinates and allow them to participate in decision-making are using
the ____________ style of leadership.
A. autocratic
271. (p. 195) A(n) __________ leader would set objectives and give employees a great deal of freedom to decide
for themselves how to accomplish those objectives.
D. aristocratic
272. (p. 194) A key to effective leadership is the ability to:
D. maintain an autocratic approach to dealing with others.
273. (p. 196) __________ is the term used to describe giving workers the education and tools they need to assume
additional decision-making powers.
274. (p. 196) _____________ means giving employees the authority and responsibility to respond quickly to
customer requests.
A. Restructuring
275. (p. 196) In traditional organizations, ____________ involves giving assignments, explaining routines,
clarifying policies, and providing feedback.
D. controlling
276. (p. 196-197) ____________ is concerned with finding the right information and making that information
accessible and understood by everyone in an organization.
A. Mission management
277. (p. 197) The first step in developing a knowledge management system is to:
A. empower employees to make their own decisions and accept the consequences.
278. (p. 193) One difference between managers and leaders is that:
D. all employees can manage, but only top managers can lead.
279. (p. 196) Which of the following statements about effective leadership is the most accurate?
D. One trait of effective managers is that they consistently maintain the same style of leadership.
280. (p. 195) Autocratic leadership is likely to be effective when:
D. the manager is uncertain about the best strategy to pursue.
281. (p. 195) Which of the following statements about leadership styles is most accurate?
A. A manager should choose one style and use it consistently.
282. (p. 196) As firms make greater use of empowerment and teams, managers will find that they:
A. should use the same techniques for directing employees that were used in the past.
283. (p. 194) Which of the following best summarizes the type of leader future organizations are likely to need? In
the future, organizations will need leaders who:
D. are effective at using autocratic techniques.
284. (p. 194) Which of the following statements best summarizes the current behavior of top executives when it
comes to charitable giving? Today’s corporate leaders:
A. are very good at giving away money earned by their corporations, but are quite stingy when it comes to
parting with their own money.
285. (p. 195) QuickDrive is a high tech firm that makes hard drives and has recently acquired several firms for the
technology they possess. The CEO uses a leadership style that encourages employees to discuss management
issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the
following statements would the CEO of QuickDrive be most likely to make?
A. The key to QuickDrive staying on top in a high-tech industry is not wasting time checking out what other
firms do, but to act immediately on my directives.
286. (p. 195) Rip is an ex-Marine who believes he should always be in control. He feels that when he says “jump,”
the only question his subordinates should ask is “How high?” Rip’s leadership style is best characterized as:
A. bureaucratic.
287. (p. 195) At Holyfield Chemicals, department heads usually make decisions after meeting with employees and
seeking their ideas and suggestions. Department heads at Holyfield Chemicals make extensive use of the
___________ style of leadership.
A. autocratic