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86. “You didn’t like that restaurant, did you?” is an example of a question that
a. traps the speaker.
b. makes a statement.
c. carries a hidden agenda.
d. seeks a ‘correct’ answer.
e. is based on an unchecked assumption.
87. When you give careful and thoughtful attention and responses to the messages you receive you are
listening
a. selectively.
b. purposefully.
c. mindfully.
d. for factual information.
e. for personal information.
88. “I’m here if you need me” is an example of what type of listening response?
a. prompting
b. supporting
c. understanding
d. judging
e. helping
89. One study of 195 critical incidents in banking and medical settings showed that a major difference
between effective and ineffective listening was
a. how well the message was understood.
b. how easy it was to remember the message.
c. whether the message was of importance to the listener.
d. whether the message could be remembered.
e. the kind of feedback offered.
90. “Your mother drives you nuts? Let me tell you about mine!” is an example of what type of
ineffective listening?
a. insensitive listening
b. stage-hogging
c. selective listening
d. insulated listening
e. ambushing
91. The most popular piece of language is
a. advising.
b. questioning.
c. paraphrasing.
d. judging.
e. supporting.
92. All of the following are factors to consider before you decide to paraphrase except
a. whether the issue is complex enough.
b. whether you have the necessary time and concern.
c. whether you can withhold judgment.
d. whether the other person’s feelings might be hurt.
e. whether your paraphrase is in proportion to other responses.
93. “Don’t worry about it” is an example of what type of “cold comfort” message?
a. denying others the right to their feelings
b. minimizing the significance of the situation
c. focusing on ‘then and there’ rather than ‘here and now’
d. casting judgment
e. none of these answers are correct
94. The theory that describes the different ways we listen (mindfully or mindlessly) is called
__________.
a. selectivity theory
b. dual-process theory
c. listening fidelity
d. unconditional positive regard
e. none of the above
95. The “Meetings Going ‘Topless’” reading describes how some Silicon Valley firms
a. train employees how to listen better by increasing eye contact.
b. have increased productivity through increased use of personal media devices.
c. have banned laptops and other personal media devices from meetings.
d. have improved the listening environment with use of a “Talking Stick.”
e. none of the above
96. Which of the following statements accurately describes the culture and listening observations noted
by Austin Lee in the “Looking at Diversity” box?
a. Koreans show respect to authority by asking a lot of questions during class.
b. Americans may be more likely than Koreans to jump in and finish a sentence for a friend who
seems to be struggling for words.
c. In Korea, people in low power positions tend to analyze, advise, and judge.
d. Koreans tend to interrupt authority figures just as often as they would interrupt a friend.
e. The Korean style of using silence as a way to respect authority was misunderstood by his
American teachers as passivity and disinterest.
97. Listening with unconditional positive regard means
a. reflecting the speaker’s feelings but not necessarily her thoughts.
b. accepting others for who they are, even if you don’t agree with their thoughts or decisions.
c. giving gentle advice in a supportive way.
d. helping the speaker see the positive side of her issue.
e. all of the above.
98. For almost every situation, the best listening response is
a. advising.
b. questioning.
c. paraphrasing.
d. supporting.
e. none of the above. There are many factors to consider when choosing the best listening
response.
99. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“That’s a terrible idea!”
100. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“You ought to give it a try. You’ve got nothing to lose.”
101. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“He’s doing that because he doesn’t think you’ll care.”
102. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“I think you’re doing a terrific job.”
103. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Sure it’s discouraging now, but it will be over soon, right?”
104. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“So you’re upset because Chase didn’t pay you back?”
105. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“The best thing for you to do is break up with him.”
106. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Have you ever thought about just giving her what she wants?”
107. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“I can’t believe it! He’s really a jerk for saying that.”
108. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“So you’re hoping she’ll call, but you’re not sure what you’ll say if she does?”
109. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Of course you get pushed around. I told you that’s what would happen if you don’t tell people what you
want.”
110. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“You’re on the right track now. This is the right thing for you.”
111. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Sounds like you’re mad at me for embarrassing you. Is that right?”
112. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“You’ve always done fine in the past. Try not to worry. You can do it this time, too.”
113. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“You’d be a lot happier if you stopped blaming everyone else for your problems.”
114. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“It seems to me you’re only doing that to get back at him for cheating on you.”
115. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Don’t try so hard and you’ll probably do better.”
116. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Let me see if I’ve got this right. You’re mad because you like the idea of a curfew for teens, but it’s hard
to enforce?”
117. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Maybe the reason you’re feeling insecure is that money means a lot to you.”
118. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Don’t give up. I really believe you’ll get it this next time.”
119. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
So you’re saying that you want to ask Jackson to the dance but you’re afraid he’ll turn you down?”
120. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“Perhaps you should just talk to her about it?”
121. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“I think you’re still unsure of yourself because of all the moving you did as a child.”
122. INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
“That’s a good idea.”
123. We have all been selective, insulated, defensive, insensitive, and ambushing listeners. Give an
example of each type of listening from your own personal experience. Illustrate any
misunderstandings that developed as a result of your listening behavior.
124. Chapter Seven lists seven different types of listening responses. Imagine a speaker says the
following remarks to you. Write seven responses to this situation—an example of prompting,
questioning, paraphrasing, supporting, analyzing, advising, and judging. “This woman at work
never speaks to me. I mean, I come in and say something like, ‘Hi, how are you?’ and she just
stares at me. Rude, right? How can a person just ignore someone?”
125. Describe the response style(s) you use most often when helping others. How successful are these
styles? What makes them successful or unsuccessful? What might you do to increase your
effectiveness as a helpful listener?
126. In your own words, describe what paraphrasing is and how it is used to help others solve their
problems. Use real or hypothetical examples and concrete language to explain and illustrate your
answer.
127. Read the following three hypothetical situations and discuss for each which of the seven listening
responses described in your text might suit the situation and other person best. Explain why your
choices are more likely to be helpful than the other types of listening responses.
Your employer is giving complicated directions for a task you must do.
A friend storms into the room clearly furious over something that happened to her at school today.
Your brother comes to you about a job offer that he’s trying to decide about accepting.
128. Recount an interpersonal situation in which you failed to listen effectively. Describe the factors
which caused you to listen poorly. What could you have done to change those factors?
129. There are five elements in the listening process. Discuss each with a full and detailed explanation.
130. Your text provides a number of reasons for why we don’t listen better. Discuss each one of them
and then identify/explain one or two that are main reasons for why you don’t listen better.
131. A Chinese Proverb says, “To be heard, there are times you must be silent.” Thoughtfully explain
what this means to you, incorporating information from your text on listening.
132. Describe a situation that is appropriate for each: listening mindfully and listening mindlessly.
Explain.
133. Describe a situation which might call for use of a combination of different listening styles. Explain.
134. Give examples of ways in which our growing use of technology affects listening effectiveness.
