114. What is the difference between functional and dysfunctional conflict, and how does each affect performance?
115. What is meant by maintaining ownership of the problem?
116. How is the BCF model used?
117. What is the difference between a mediator and an arbitrator?
Moderate
p. 207 – 208
MGMT.LUSS.16.R.6.14 – Review Question 6–14
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Conceptual
BLOOMS: Comprehension
118. You want workers to save electricity by shutting off the lights in the break room when no one is in there. For this
communication situation, which is the appropriate channel for transmitting the message? Explain your answer.
Oral communication
Written communication
a.
face-to-face
e.
memo
h.
bulletin board
b.
meeting
f.
letter
i.
poster
c.
presentation
g.
report
j.
newsletter
d.
telephone
Easy
p. 184 – 187
MGMT.LUSS.16.CA.6.1 – Concept Application 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
119. You have four employees from other departments who will be working on a new project. You need to explain the
project to them. For this communication situation, which is the appropriate channel for transmitting the message?
Explain your answer.
Written communication
a.
face-to-face
e.
memo
h.
bulletin board
Conceptual
BLOOMS: Knowledge
b.
meeting
f.
letter
i.
poster
c.
presentation
g.
report
j.
newsletter
d.
telephone
120. You want one of your employees to stop being disruptive during meetings. For this communication situation, which
is the appropriate channel for transmitting the message? Explain your answer.
Written communication
a.
face-to-face
e.
memo
h.
bulletin board
b.
meeting
f.
letter
i.
poster
c.
presentation
g.
report
j.
newsletter
d.
telephone
Easy
p. 164 – 167
MGMT.LUSS.16.CA.6.1 – Concept Application 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
121. You have been given a letter of complaint from a supplier and asked to respond. For this communication situation,
which is the appropriate channel for transmitting the message? Explain your answer.
Written communication
a.
face-to-face
e.
memo
h.
bulletin board
b.
meeting
f.
letter
i.
poster
c.
presentation
g.
report
j.
newsletter
d.
telephone
letter.
Easy
p. 184 – 187
MGMT.LUSS.16.CA.6.1 – Concept Application 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Communication – Communication Abilities
Application
BLOOMS: Application
122. You have been asked for some financial information relating to your job. For this communication situation, which is
the appropriate channel for transmitting the message? Explain your answer.
Written communication
a.
face-to-face
e.
memo
h.
bulletin board
b.
meeting
f.
letter
i.
poster
c.
presentation
g.
report
j.
newsletter
d.
telephone
The best answer is e, a memo. A memo is used for internal communication.
Easy
p. 164 – 167
MGMT.LUSS.16.CA.6.1 – Concept Application 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Communication – Communication Abilities
Application
BLOOMS: Application
123. You write well and want to be formally involved in sharing information throughout the organization. For this
communication situation, which is the appropriate channel for transmitting the message? Explain your answer.
Written communication
a.
face-to-face
e.
memo
h.
bulletin board
b.
meeting
f.
letter
i.
poster
c.
presentation
g.
report
j.
newsletter
d.
telephone
Easy
p. 164 – 167
MGMT.LUSS.16.CA.6.1 – Concept Application 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
Easy
p. 164 – 167
MGMT.LUSS.16.CA.6.1 – Concept Application 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
124. In a loud, angry voice: “What are you doing?” Identify if this is criticism or coaching feedback. If criticism, write a
coaching feedback statement to replace it. If coaching feedback, tell why it might be effective.
a.
criticism
b.
coaching feedback
Easy
p. 194 – 197
MGMT.LUSS.16.CA.6.2 – Concept Application 6-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
knowledge and abilities
Application
BLOOMS: Application
125. Make sure you don’t forget to use the spell check this time before you pass it in. Identify if this is criticism or
coaching feedback. If criticism, write a coaching feedback statement to replace it. If coaching feedback, tell why it might
be effective.
a.
criticism
b.
coaching feedback
Easy
p. 194 – 197
MGMT.LUSS.16.CA.6.2 – Concept Application 6-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
knowledge and abilities
Application
BLOOMS: Application
126. Would you like me to tell you how you can minimize this problem in the future? Identify if this is criticism or
coaching feedback. If criticism, write a coaching feedback statement to replace it. If coaching feedback, tell why it might
be effective.
a.
criticism
b.
coaching feedback
Application
BLOOMS: Application
127. You’re late and on your way to an important meeting. As you leave, at the other end of the work area you see one of
your employees goofing off instead of working. Which is the appropriate conflict management style for this conflict
situation? Explain your answer.
a.
avoiding
b.
accommodating
c.
forcing
d.
negotiating
e.
collaborating
Moderate
p. 201 – 205
Application
128. You have joined a task force to meet people. Your interest in what the committee does is low. While serving on the
task force, you make a recommendation that is opposed by another member. You realize that you have the better idea.
The other party is using a forcing style. Which is the appropriate conflict management style for this conflict situation?
Explain your answer.
a.
avoiding
b.
accommodating
c.
forcing
d.
negotiating
e.
collaborating
Easy
p. 194 – 197
Application
129. There aren’t many customers in the store, so you ask Tony, a part-time employee, to leave work early. Tony tells
you he wants to stay because he needs the money. Which is the appropriate conflict management style for this conflict
situation? Explain your answer.
a.
avoiding
b.
accommodating
c.
forcing
d.
negotiating
e.
collaborating
Moderate
p. 201 – 205
Application
130. You are a sales manager. Jose, one of your competent salespeople, is trying to close a big sale. The two of you are
discussing the next sales call he will make. You disagree on the strategy to use to close the sale. Which is the appropriate
conflict management style for this conflict situation? Explain your answer.
a.
avoiding
b.
accommodating
c.
forcing
d.
negotiating
e.
collaborating
Moderate
Moderate
p. 201 – 205
Application
131. Recall a specific task that your manager assigned to you. Identify which steps the manager did and did not use in the
oral message-sending process.
132. Select two or three of the tips that you can use to improve your written communication. Explain how using the tip
will improve your writing.
133. Refer to Self-Assessment 1 and the listening tips. What is your weakest listening skill area on the job? How will you
improve your listening ability?
134. Are you really open to feedback/criticism from others at work? How can you improve on accepting criticism?
135. Recall a past or present manager. Did or does your manager use the common approach to getting feedback on
messages regularly? Was or is he or she open to feedback and aware of nonverbal communication on a regular basis? Did
the manager regularly ask questions and ask you to paraphrase?
136. Recall the best and worst manager you ever had. With which manager did you have the best working relationship?
Which one gave you the most encouragement, praise, and recognition for a job well done? Which one gave you the most
negative criticism? Was your performance at a higher level for your best or worst manager?
137. Recall a present or past manager. Which of the ten coaching guidelines does or did the manager use most frequently
and least frequently?
138. Recall a person who is or was a mentor to you. Briefly describe the relationship and type of advice you got from your
mentor.
139. Select a present or past manager. Which conflict management style did that manager use most often? Explain by
giving a typical example. Which one of the five conflict management styles do you tend to use most often. Explain your
answer.
140. Use the BCF model to describe a conflict you face or have faced on the job.
141. How would you assess communications in organizations? Give examples of good and or poor communications in
organizations.
142. How did you score on Self-Assessment 1, “Listening Skills”? State your plan for improving your listening skills.