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CHAPTER 6—IMPLEMENTING HRD PROGRAMS
TRUE/FALSE
1. When deciding which training method to use it is useful to consider the current level of expertise of the trainees?
2. On the job training (OJT) is the most common type of training found?
3. Job rotation involves moving different people into one job to see who is the best worker?
4. Discussion is a form of classroom training.
5. A key element of JIT is preparing the learner.
6. A reflective question mirrors what someone else said.
7. In using the discussion method one of the trainer’s jobs is to see that only really smart people participate in the discussion.
8. A case study presents a story about an organization and asks the trainees to analyze the situation.
9. Role plays are very seldom used by organizations for training?
10. Social learning theory suggests we learn best from listening to others talk.
11. Computer based training will be less important in the next 20 years.
12. Job rotation can be best done by working in one department for a long time
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13. Classroom training is training conducted within the normal work setting.
14. A key disadvantage of the lecture method of training is the lack of sharing of ideas among trainees.
15. Static media involves both words and images that are fixed.
16. The intranet uses internal computer networks for training while the Internet uses world wide computer networks.
17. Blended learning combines technology enhanced and traditional classroom instruction?
18. The three categories of training are: on the job, classroom and trial and error.
19. Structured on the job training is normally conducted by a trainer who is assigned and recognized and rewarded for the job.
20. The primary advantage CBT has over other methods of training is its low cost.
MULTIPLE CHOICE
1. In Job Instruction Training, which of the following shows the steps in their proper order?
a.
show the behavior, trainee practice, motivate the trainee, follow-up
b.
show the behavior, motivate the trainee, trainee practice, follow-up
c.
motivate the trainee, show the behavior, trainee practice, follow–up
d.
motivate the trainee, trainee practice, show the behavior, follow-up
2. In the discussion method, a question that mirrors what someone has said to make sure that the message was received as intended
is a(n) question.
a.
direct
c.
open-ended
b.
reflective
d.
diabolical
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3. Which training method is generally thought to be most effective at developing the analytical and problem-solving skills of
trainees?
a.
videotape
c.
b.
lecture
d.
4. Which of the following is NOT TRUE about on-the-job training (OJT)?
a.
it is typically less expensive than off-the-job training
b.
it provides trainees with an immediate opportunity to practice the tasks on the job
c.
customers are usually very forgiving of the inconvenience they experience when served by someone who is
learning on-the-job
d.
if OJT is used with heavy equipment, this may pose a safety threat for those who are working nearby
5. The approach to computer-aided training that is able to determine the learner’s performance based upon their pattern of responses
is:
a.
teleconferencing
b.
intelligent computer-assisted instruction
c.
computer-assisted instruction via CD-ROM
d.
Intranet-based training
6. Which sequence of training events best describes Job Instruction Training (JIT)?
a.
present the task, practice, follow-up, correction
b.
present the task, feedback, practice, follow-up
c.
prepare the worker, feedback, practice, follow-up
d.
prepare the worker, present the task, practice, follow-up
7. A training scenario where a new employee receives training in the environment where the trainee will be working is called?
a.
just in time training
c.
b.
coaching/ mentoring
d.
8. Classroom training contains the following components EXCEPT:
a.
coaching/ mentoring
c.
b.
discussion
d.
9. The question “Can you tell me about your most recent experience in a positive customer situation?” is an example of a:
a.
a direct question
c.
b.
a reflective question
d.
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10. When properly done the lecture method can be an effective way to facilitate the transfer of:
a.
New skills
b.
Using a computer program
c.
Factual information
d.
Lecture doesn’t work well for any of the above
11. A simulation requiring participants to set priorities and make management decisions is called:
a.
case study
c.
behavioral modeling
b.
scenario study
d.
an in-basket exercise
12. The use of internal computer networks for training purposes is known as
a.
intranet based training
c.
e-learning
b.
computer based training
d.
e-education
13. The physical environment is very important in supporting a learning process. Which is NOT a factor of the physical
environment?
a.
seating
c.
food, catering
b.
comfort, well being
d.
physical distraction
14. Which of the following is true about on the job training (OJT):
a.
It is rarely used
b.
It involves going to an off- work location
c.
It is done only by professional trainers
d.
It involves training at a trainees regular work station
15. In Job Instruction Training, which of the following steps is not part of the process?
a.
c.
motivate the trainee
b.
d.
let the trainee practice
16. Job rotation is frequently used to train:
a.
c.
top executives
b.
d.
workers with limited skills
17. Coaching typically involves:
a.
c.
A form of OJT
b.
d.
A senior executive
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18. Mentoring involves:
a.
c.
A form of OJT
b.
d.
A senior executive
19. JIT stands for:
a.
Just in time training
c.
b.
Just intuition training
d.
20. Which of the following is not a primary category of classroom training?
a.
Job instructional training
c.
b.
Lecture
d.
21. Experiential training methods include all of the following except:
a.
Case studies
c.
b.
Role Play
d.
22. Experiential learning is:
a.
Active learning – it engages the trainee
c.
b.
Passive learning – sit and listen
d.
23. The case study approach is often criticized because it can:
a.
Cause group think
c.
b.
Cause the trainees to be actively engaged
d.
24. An In-basket exercise is designed to:
a.
Test what the trainees already know
b.
Assess the trainee’s ability to establish priorities
c.
Evaluate the training program
d.
Assess the learning gap before training
25. Role plays are most effective when they include:
a.
A feedback session after the role play
c.
b.
Only experienced managers
d.
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26. A problem with role plays is:
a.
They take too much time
b.
Role players take them too seriously
c.
They may be viewed as fun and not transfer to work
d.
They are too difficult to develop
27. Behavior modeling does not include:
a.
Observing a model of performance
b.
Discussing the model
c.
Practicing the behavior
d.
Listening to a lecture on how to do something
28. Outdoor training includes:
a.
Low ropes courses
b.
High ropes activities
c.
Wilderness adventures
d.
All of the above
29. What is true about Outdoor training?
a.
Results of effectiveness are mixed
c.
It is all games not training
b.
It always works
d.
It has not been used since World War II
30. The physical environment of a training program:
a.
Does not matter – people can learn anywhere
b.
Should be designed to enhance learning
c.
Is usually left up to the Hotel
d.
Is always determined by top management
31. CBT stands for:
a.
Company based training
c.
Computer based training
b.
Census bureau training
d.
Company bureaucrat training
32. Which of the following is not a guideline for an effective overhead presentation?
a.
Present one major idea on each slide
b.
Assume that the equipment will work when you start
c.
Make your slides interesting – use color and images
d.
Make your letters large enough to read
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33. Which of the following is not a guideline for an overhead presentation?
a.
Have a clear outline of your presentation
b.
Make sure everyone can see your presentation from where they are sitting
c.
Read each bullet point exactly as written
d.
Point at the transparency to emphasize a point, not at the screen.
34. Dynamic media would include:
a.
c.
Handouts
b.
d.
Powerpoints
35. Which of the following is not a design principle for effective e-learning materials?
a.
Select a realistic problem
b.
Focus on only 1 of the senses to avoid confusing learners
c.
Provide the simplest possible instructions
d.
Try to incorporate both flexible and structured lessons.
36. ICAI stands for
a.
Intelligent computer assisted instruction
c.
b.
IBM computer assisted instruction
d.
37. Blended learning combines what types of instruction?
a.
Technology enhanced and traditional classroom
b.
Audio and video
c.
Lecture and power points
d.
On the job and classroom
38. A common example of self-paced training is:
a.
Listening to a lecture
c.
b.
Driving a car
d.
39. Kaizen is:
a.
The Japanese philosophy of continuous
improvement
c.
b.
The head of ASTD
d.
40. An effective discussion needs:
a.
c.
A common reference point for trainees
b.
d.
All of the above are needed