Chapter 6
The Design of the Delivery System
Test Bank
Multiple Choice Questions
1. Which of the following is the newest area of social service delivery criticism?
a. location
b. delegation
c. cost-control
d. employees/volunteers
2. During what century were faith-based welfare services crucial to the antipoverty
movement?
a. 17th century
b. 18th century
c. 19th century
d. 20th century
3. Which of the following best describes the comparison between public and private
providers in the welfare service field?
a. Private providers perform better.
b. Public providers perform better.
c. Neither makes a difference in the field.
d. Both provide equal amounts of service.
4. Which of the following issues concerns coordination, location, and specialization?
a. location
b. accessibility
c. continuity
d. accountability
5. Which of the following topics is aimed at redistributing decision-making power behind
agencies and clients?
a. coordination
b. citizen participation
c. role attachments
d. professional disengagement
6. According to popular belief, private agencies perform better than public agencies
because of which of the following reasons?
a. Private agencies belong to the free market and are more efficient.
b. Private agencies spend more money on their products.
c. Public agencies care less about the people who need help.
d. Public agencies are too overwhelmed with regulations.
7. Which of the following best explains why nonprofit organizations are wary of for-
profit organizations in the field of welfare services?
a. Nonprofits think that for-profits are not motivated by morals, but by profit.
b. Nonprofits think that for-profits are going to take away their jobs.
c. Nonprofits think that for-profits need to focus on their own business.
d. Nonprofits think that for-profits will not create a smooth service.
8. Which of the following questions is associated with problems of continuity?
a. Are services available in one place?
b. Are there adequate channels of communication and referral?
c. Do eligibility standards exclude certain persons from service?
d. Are decision makers unresponsive to client needs and interests?
9. A lower-class client is meeting with a social worker from a middle-to-upper-class
social worker. The client does not seem to be benefitting from the sessions, and the
social worker thinks the client is not working hard enough to make her life better.
Which of the following strategies would be best suited to help this situation?
a. coordination
b. citizen participation
c. specialized access structures
d. role attachments
10. A privatized clinic wants to expand its efforts and create a new office on the other
side of the city. The new clinic will offer the same services as the first, but the new
clinic will have a different staff. Which of the following strategies is this?
a. purposive duplication
b. specialized access structures
c. professional disengagement
d. coordination
1. What are the three kinds of questions concerning the structural arrangement for
service delivery? How are these kinds of questions controversial?
2. What are the key issues that should be answered before judging the efficacy of
reform strategies? Briefly describe each key issue.
3. Identify a welfare service that would be better suited for a profit-making provider.
What specifically makes the profit-making provider a better choice?
4. Identify a welfare service that would be better suited for a nonprofit provider. What
specifically makes the nonprofit provider a better choice?
5. Compare and contrast privatization and public services. Why does the public think
that one is better than the other? Is this true in all cases?
6. Create a welfare service and choose between a profit-making provider or a nonprofit
provider. Which of the four questions helped you make your choice? Explain your
answer.
Essay Questions
1. Choose one of the six strategies in reform policy. Give an example of a welfare
service that would benefit from this strategy, and then explain how this strategy is
the best fit for this sort of problem.
2. Choose one of the issues that are present when creating a change in policy. Give an
example of a policy reform that overlooks this issue, and then explain how this issue is
ignored by the policy reform.
3. Create a welfare service that works with both public and private services, and
delegate certain tasks to each agency. How do both agencies cooperate? What are
the agencies’ strong points? How does this contribute to the welfare services’ overall
goal?
4. Who do you think should control welfare services: the public sector or the private
sector? Explain your choice, and support your choice with real-life examples.