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1. Effective helpers have all of the following EXCEPT
a.
hold positive beliefs about people.
b.
ground their interventions in personal experience, expecting clients to hold the same values.
c.
are respectful of cultural differences.
d.
have a healthy self-concept.
2. Jane assumes that most people don’t want to change and that the best way to get through the client’s resistance is to
employ very directive and highly confrontational techniques. Holding these beliefs, she
a.
is ineffective in helping others and should leave the field.
b.
may have worked with resistant clients over the years and may be generalizing that behavior to all clients.
c.
will be more successful than if she adopted a less directive approach.
d.
is rigidly holding these assumptions and will be unable to modify them.
3. The major determinants of the quality of your relationships with clients are
a.
the kind of person you are and your attitudes.
b.
your knowledge and counseling skills.
c.
your body language and facial expressions.
d.
your credentials.
4. Helpers who have little self-awareness are at best
a.
marginally intelligent.
b.
skilled technicians.
c.
master therapists.
d.
paraprofessionals.
5. Robert is working with a new client. He provides attention, active listening, and empathy, while demonstrating respect
and genuineness. In order to work effectively with the client, Robert needs to start with the second stage of counseling
which is to
a.
identify the client’s problems.
b.
select evidence-based practice strategies to solve a client's presenting problem.
c.
encourage the client to take action.
d.
get a historical perspective on the client’s problems.
6. The client comes in for help and seems to be overwhelmed by multiple problems. It would be best to
a.
confront the client to look at the discrepancies and distortions in his or her problems.
b.
help the client create appropriate goals to deal with many issues simultaneously.
c.
encourage the client to gain a focus by exploring key issues in terms of experiences, feelings, and behaviors.
d.
identify and assess action strategies to pursue resolutions to his or her numerous problems.
7. Perhaps the most important type of self-disclosure is that which
a.
focuses on the relationship between you and your client.
b.
involves telling the client detailed stories about your personal past and present problems.
c.
concerns issues that you have effectively processed.
d.
relate to the client’s issues.
8. Effective planning strategies have which of the following characteristics?
a.
Plans should be complex, having generous timelines, and be stated within the limits of the motivation and
capabilities of each client.
b.
Before taking action, evaluate the plan to determine if it is realistic, attainable, and reflects what the client
needs and wants.
c.
The counselor needs to take responsibility for determining ways of carrying out plans outside of the helping
relationship.
d.
Helpers should encourage clients to develop plans that are contingent on others so they can be supported in
their efforts.
9. When dealing with someone in crisis, it is important to help the client consider all of the following EXCEPT
a.
situational supports in which they can draw strength.
b.
coping mechanisms such as the actions, behaviors, or environmental resources that clients can use in getting
through the crisis.
c.
positive and constructive thinking patterns which can substantially change a client’s perspective on a problem
and lessen stress and anxiety.
d.
these clients do NOT require immediate direction in finding external resources to cope effectively with the
crisis.
10. Your orientation to the helping process is most largely a function of
a.
your client population.
b.
your beliefs about human nature and how people change.
c.
the agency’s policies where you are employed.
d.
the resistances your clients manifest.
11. Which of the following statements best describes an effective helper?
a.
If I can create a therapeutic climate, my clients will tend to change in a positive direction.
b.
A sociopath is resistant to therapy and will never change.
c.
I’m color blind and can work equally well with any racial or ethnic group.
d.
People who are on welfare are basically lazy and really don’t want to work.
12. During the initial stage in the helping process, which of the following would be LEAST applicable?
a.
Carrying out an action program
b.
Creating a therapeutic climate
c.
Understanding the context
d.
Using self-disclosure appropriately
13. During the first stage of the helping relationship, each of the following is given attention EXCEPT
a.
creating a climate for change.
b.
establishing the relationships.
c.
doing a detailed analysis of a client's family of origin patterns.
d.
educating clients and obtaining informed consent.
14. Conducting an initial assessment generally occurs at which stage of helping?
a.
Stage 1: Establishing a working relationship
b.
Stage 2: Identifying clients’ problems
c.
Stage 3: Helping clients create goals
d.
Stage 4: Encouraging clients’ exploration and taking action
15. During which stage do clients most address specific feelings, thoughts, and behaviors they would most like to change?
a.
Stage 1: Establishing a working relationship
b.
Stage 2: Identifying clients’ problems
c.
Stage 3: Helping clients create goals
d.
Stage 4: Encouraging clients’ exploration and taking action
16. __________ consists of identifying a pattern of symptoms that leads to a specific diagnosis described by the DSM-5.
a.
Assessment
b.
Diagnosis
c.
An investigation
d.
A critical questioning procedure
17. In an agency setting, brief interventions are expected. The emphasis is on
a.
exploration of the client’s past to best determine what treatment is needed in the present.
b.
making relatively quick assessments of clients’ problems.
c.
scheduling a minimum of 25 sessions.
d.
self-exploration gaining insight into how the past is connected to present problems.
18. You will need to learn a number of time-limited, solution-focused, structured, effective strategies that can empower
clients to make specific behavioral changes they desire when working with
a.
diagnosis.
b.
a critical questioning procedure.
c.
assessment.
d.
brief interventions.
19. Before you accept a position in any setting, it is essential that you understand _____ because this influences the
manner in which the agency functions.
a.
the philosophy of the agency
b.
the agency’s policies about vacations and sick leave
c.
what is happening in other local social service organizations
d.
all of the internal politics of the agency
20. Living in an encapsulated environment and seeing only what confirms your existing belief system is known as
a.
selection bias.
b.
confirmatory bias.
c.
encapsulation bias.
d.
hallucinatory bias.
21. __________ is a collaborative effort that is part of the interaction between client and helper and is a process that
begins with the initial sessions and continues until the professional relationship ends.
a.
Diagnosis
b.
Brief interventions
c.
Assessment
d.
An investigation
22. By providing clients with support and __________, we are able to facilitate their process of change.
a.
challenge
b.
advice
c.
change
d.
policies
23. We continually relearn that it is important to talk with clients about what we think is going on between us, which is
known as the skill of
a.
assessment.
b.
diagnosis.
c.
confirmatory bias.
d.
immediacy.
24. Educating clients and obtaining __________ begins at the first session and continues throughout the duration of the
helping process in one way or another.
a.
confirmatory bias
b.
a critical question
c.
informed consent
d.
an investigation
25. __________ refer(s) to desired outcomes of the helping process that are agreed upon by the helper and the client.
a.
Diagnosis
b.
Goals
c.
Assessment
d.
An investigation
26. The Coreys discuss the importance of identifying your assumptions. Briefly discuss why this is important in the
helping professions.
27. Briefly describe shadow aspects and explain what a helper should do when confronted with this aspect.
28. Briefly describe the difference between brief interventions and traditional therapy.
29. Employing motivational interviewing (MI) strategies can be an effective way to help mobilize clients to make the
changes they claim they want to make. Explain the five stages of change and their importance.
30. The model of the helping process has five stages. Describe and explain each of these stages.
