154. Common names for top-level managers are vice president, chief executive officer, and chief operating officer.
a. True
b. False
155. Middle managers occupy the management level that falls between the operating employees and first-line managers.
a. True
b. False
156. Common titles for middle managers are office managers and supervisors.
a. True
b. False
157. Common titles for first–line managers include department managers and operations managers.
a. True
b. False
158. Middle managers are generally responsible for developing an organization’s mission.
a. True
b. False
159. Middle managers implement the strategy developed by top management.
a. True
b. False
160. Top managers probably make up the largest group of managers in most organizations.
a. True
b. False
161. First–line managers spend most of their time working with and motivating their employees, answering questions, and
solving daily problems.
a. True
b. False
162. Accounting and investments are specialized areas within financial management.
a. True
b. False
163. Financial managers create and manage the systems that convert resources into goods and services.
a. True
b. False
164. Operations managers are concerned strictly with the production of goods, not services.
a. True
b. False
165. Top managers rely a great deal on technical skills.
a. True
b. False
166. Technical skills are more important to the first-line manager than to other managers.
a. True
b. False
167. The ability to see the big picture is at the heart of a manager’s interpersonal skills.
a. True
b. False
168. Conceptual skills refer to the ability to deal effectively with other people, both inside and outside the organization.
a. True
b. False
169. A manager with strong conceptual skills is able to think well in concrete terms.
a. True
b. False
170. An interpersonal role is one in which the manager must either gather or provide information.
a. True
b. False
171. Making a successful sales presentation or holding an effective press conference takes quality communication skills.
a. True
b. False
172. The ability to write and speak effectively within an organization is an example of interpersonal skills.
a. True
b. False
173. Formal leaders have legitimate power that is based on their position within the organization.
a. True
b. False
174. Of the three styles of leadership, the most effective is the participative style.
a. True
b. False
175. In the entrepreneurial style of leadership in an organization, leaders take responsibility for the success or failure of
their firm.
a. True
b. False
176. Nearly all experts and academics in the field of leadership agree that a participative leadership style is the best
within an American organization.
a. True
b. False
177. Decision making involves identifying the problem or opportunity, generating alternatives, selecting an alternative,
and implementing and evaluating the solution.
a. True
b. False
178. Managerial decision making involves a four-step process that begins with generating alternatives and ends with
selecting an alternative.
a. True
b. False
179. The term “satisfice” describes solutions that managers choose that may only adequately solve a problem.
a. True
b. False
180. Certain techniques can help generate creative alternatives, but those techniques do not include brainstorming.
a. True
b. False
181. The cost of implementing a total quality management program normally results in lower returns on sales and
investments.
a. True
b. False
182. Foreign competition, poor financial performance, and more demanding customers have encouraged businesses to
place more emphasis on quality.
a. True
b. False
183. The effectiveness of a total quality management program is directly related to top management’s commitment to its
success.
a. True
b. False
184. Over the last few years, most U.S. firms have regained the dominant competitive positions they had previously
held.
a. True
b. False
185. Improved customer satisfaction can include developing good working relationships with suppliers, developing self-
managed work teams, and improving quality of employee work.
a. True
b. False
186. The first step in benchmarking is to identify the objectives.
a. True
b. False