143. How would you assess managers at giving feedback? Specifically, what should managers do to improve?
144. Is 360-degree multirater feedback really better than a boss-based assessment? As a manager, would you elect to use
360?
145. Do you agree with the statement, “Don’t criticize”? Do managers tend to give criticism or coaching feedback? How
can managers improve?
146. Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career
mentors?
147. What are your psychological contract expectations of your boss and coworkers? Give examples of conflicts you have
had a work, listing the expectation that was not met.
148. What percentage of the time do you think a manager can actually use the collaborating conflict management style?
Give detailed examples of when managers have used collaboration at work.
149. Giving Instructions. (Instructor will provide drawing)
Start by stating which drawing (1 or 2) you are giving instructions for and the three object shapes.
List the first step in the message-sending process, followed by what you would say to the employee for this step.
List step 2 of the process, followed by what you would say.
List step 3 of the process, but only give instructions for object 1.
List steps 4 and 5, followed by what you would say for each step.
150. Situational Communication.
You have just walked into the back of the room, where your employees are working in the front. There is a lot of smoke,
which they do not realize, in the back of the room. Your employees are very highly capable and like to participate in
decision making. As a situational communicator, you should do what?
You need to determine the following:
Variables:
Communication Style:
Behavior:
Action Taken:
For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of
the four numbers, write the answers to each variable from the Situational Communication Model that represents the style
to use based on the variable.
Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers.
153. Situational Communication.
You work in the accounting office. Chris has come to you stating that there are a few questions for you to answer about
the budget. Chris has done an excellent job of preparing and staying within the budgeted amounts in recent years. As a
situational communicator, you should do what?
154. Initiating Conflict Resolution.
You have been bringing in snack food and drinks and putting them in the refrigerator at work. Your coworker, Chris, has
been taking them without asking. You don’t think it’s fair for Chris to take your food and drinks.
Write the first step in the initiating conflict resolution model, followed by what you plan to say to Chris as your BCF
statement. Be sure to label the B, C, and F parts of the statement. Then, list steps 2 to 4 without any statement following
the steps.
155. Initiating Conflict Resolution.
You and your coworker, Chris, clean up the work area, which is divided in two sections, about once a week. The machine
section is always dirtier and takes more work and time to clean. It seems as though Chris always makes sure you get the
machine section to clean, which you don’t think is fair.
Write the first step in the initiating conflict resolution model, followed by what you plan to say to Chris as your BCF
statement. Be sure to label the B, C, and F parts of the statement. Then, list steps 2 to 4 without any statement following
the steps.
156. Initiating Conflict Resolution. Your roommate, Chris, is home earlier than you are so you eat your own food at
different times. Every night for the past week, Chris has not cleaned up. Dirty dishes are left in the sink and pots are left
on the stove. You have to clean the pots before you can cook. You don’t think it’s fair to have to clean up before you can
cook.
Write the first step in the initiating conflict resolution model, followed by what you plan to say to Chris as your BCF
statement. Be sure to label the B, C, and F parts of the statement. Then, list steps 2 to 4 without any statement following
the steps.
157. Coaching.
Your employee, Chris, is a clearical worker. Chris uses files, as do the other then employees in the departmnet. The
employees all know that they are supposed to return the files when they are finished so that others can find them when
they need them. Employees should only have one file out at a time. You noticed that Chris has five files on the desk, and
another employee is looking for one of them.
Write the fist step in the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by whay
you would say for each step.
158. Coaching.
Your employee, Chris, is a server in an ice cream shop. Chris knows that the tables should be cleaned up quickly after
customers leave so that new customers do not have to sit at dirty tables. It’s a busy night. You found dirty dishes on two
of Chris’s unoccupied tables. Chris is socializing with some friends at one of the tables instead of cleaning up.
Write the first step in the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what
you would say for each step
159. Coaching.
Your employee, Chris, is an auto technician. All employees at the garage know that they are supposed to put a paper mat
on the floor of each car so that the carpets don’t get dirty. When you got into a car Chris repaired, the car did not have a
mat and there was grease on the carpet.
Write the first step in the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what
you would say for each step.