43. A SWOT analysis is an identification and evaluation of a firm’s strengths, weaknesses, , and threats.
a. options
b. occasions
c. opinions
d. occurrences
e. opportunities
44. McDonalds prides itself on its efficiency and value in delivering a product in a very short time. These
characteristics can best be defined as McDonalds’
a. objectives.
b. mission.
c. resources.
d. opportunities.
e. core competencies.
45. Which of the following is external to a firm and exists independently of a company?
a. Strengths
b. Weaknesses
c. Goals
d. Core competencies
e. Opportunities
46. Which of the following would least likely to be considered a threat to an organization?
a. A newly implemented law
b. Competitor’s actions
c. Newly developed technology
d. Economic changes
e. Human resources of an organization
47. At Silver Paper’s company meeting in August, the owner states that the company will increase its sales of
Christmas cards by 50 percent over last year’s sales. This statement is called a(n)
a. goal.
b. mission.
c. strategy.
d. objective.
e. tactical plan.
48. If Kmart states that it is going to spend $100 million in advertising in the upcoming year to help increase its market
share, it is explaining part of its plan.
a. tactical
b. operational
c. strategic
d. contingency
e. directional
49. An outline of the actions an organization intends to take to accomplish its goals and objectives is called its
a. policy.
b. plan.
c. organization function.
d. mission.
e. control function.
50. The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)
a. management process.
b. strategic plan.
c. contingency plan.
d. mission.
e. objective.
51. A(n) is a smaller-scale plan developed to implement a strategy.
a. strategy
b. goal
c. mission
d. tactical plan
e. objective
52. Harrington Golf Co. states that it will double its employee staff and decrease its advertising budget by 25 percent in
order to keep up with its high customer demand. This is part of its plan.
a. strategic
b. tactical
c. contingency
d. operational
e. long-term
53. When the management of a large grocery store heard that Walmart might be coming to town, they developed
alternative courses of action they could take if their competitive landscape changed. What type of plan did they
develop?
a. Strategic
b. Objective
c. Contingency
d. Tactical
e. Operational
54. A(n) is a type of plan designed to implement tactical plans.
a. strategy
b. mission
c. operational plan
d. contingency plan
e. management objective
55. A plan that outlines alternative courses of action is called a(n) plan.
a. objective
b. tactical
c. strategic
d. contingency
e. operational
56. The process of influencing people to work toward a common goal is
a. motivating.
b. leading.
c. a sign of an autocratic leader.
d. a hands-off approach.
e. implementing.
57. Grouping resources and activities to efficiently and effectively accomplish a result is called
a. planning.
b. organizing.
c. directing.
d. controlling.
e. goal setting.
58. The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as
a. organizing.
b. leading.
c. controlling.
d. motivating.
e. planning.
59. The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several
investment companies, demonstrating that employee goals were not aligned with company goals. This indicates a
failure of which basic managerial function?
a. Planning
b. Organizing
c. Leading
d. Motivating
e. Controlling
60. A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year. To
ensure that it reaches this goal, the company could monitor its progress on a quarterly or monthly basis. If the
managers at Motorola discover that there is a danger of not achieving this goal, they can take corrective action to
adjust for the deficiency. This is a description of the managers’ function.
a. controlling
b. directing
c. leading
d. organizing
e. planning
61. The two managerial functions that compose the process of directing an organization are
a. planning and organizing.
b. goal setting and planning.
c. leading and organizing.
d. motivating and leading.
e. planning and leading.
62. When JCPenney first decided to sell its merchandise online, the manager in charge of the process had to hire a
technical staff to create the website, gather other resources necessary for the project, and ensure the site would be
introduced in an effective and efficient manner. This is a description of the manager’s function.
a. planning
b. organizing
c. goal-setting
d. motivating
e. controlling
63. A large computer company provides well-being seminars free to its employees and provides them with a fitness
facility to encourage physical and mental health. The company hopes this will create a satisfying work environment.
Which managerial function does this involve?
a. Motivating
b. Organizing
c. Controlling
d. Planning
e. Compensating
64. It is important for a manager to understand the of subordinates in order to encourage effective performance.
a. control needs
b. leadership skills
c. standards
d. financial needs
e. motivations
65. As a manager at Johnson Electric, an armature motor manufacturer, Charles is responsible for quality. As he
carries out his controlling function, Charles sets the standard for the number of defective parts per million, and then
he gathers the data measuring the actual performance. What third step of the control function should Charles take
next?
a. Change the standards to match the actual performance.
b. Determine the cause of the discrepancy.
c. Begin planning again.
d. Take corrective action.
e. Motivate his employees.
66. American Airlines has established a goal of increasing its profits by 12 percent next year. To ensure that the goal is
reached, management monitors profits on a monthly basis. After three months, if profits have not increased by 3
percent, management will take corrective action to get the company on track. By doing so, management is carrying
out its function(s).
a. planning
b. leading and motivating
c. goal–setting and planning
d. organizing
e. controlling
67. Common job titles associated with management include president, vice president, and chief executive officer.
a. first-line
b. middle
c. top
d. executive
e. functional
68. The CEO‘s role at General Electric requires him to spend a great deal of time on planning. This indicates that he is
a(n) manager.
a. administrative
b. operations
c. top
d. middle
e. first-line
69. Chris Gomez is a plant manager for National Manufacturing Company. With regard to levels of management, Chris
is a(n) manager.
a. first-line
b. middle
c. top
d. executive
e. functional
70. A manager who coordinates the activities of operating employees is a(n) manager.
a. first-line
b. middle
c. top
d. executive
e. functional
71. Grant is a division manager for a large chemical company. He frequently works to implement the strategies set by
the CEO and supervises the activities of the supervisors under him. Grant is a manager.
a. top
b. middle
c. front-line
d. first-line
e. financial
72. The manager of a McDonald’s restaurant is an example of a(n) manager.
a. top
b. operations
c. middle
d. first-line
e. administrative
73. Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her
firm. Kelly is a(n) manager.
a. executive
b. financial
c. first-line
d. middle
e. operations
74. Accounting and investments are areas within which management field of specialization?
a. Administration
b. Operations
c. Marketing
d. Finance
e. Human resources
75. A manager responsible for facilitating the exchange of products between an organization and its customers through
distribution and advertising is known as a(n) manager.
a. administrative
b. human resources
c. financial
d. operations
e. marketing
76. Managers who create and manage systems that convert resources into goods and services are known as
managers.
a. administrative
b. financial
c. marketing
d. operations
e. human resources
77. Those who are responsible for facilitating the exchange of products between the organization and its customers or
clients are managers.
a. financial
b. operations
c. administrative
d. marketing
e. accounting
78. Heather is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to
provide its services efficiently and effectively. Heather is a(n) manager.
a. marketing
b. administrative
c. human resources
d. operations
e. financial
79. Scott is in charge of managing, selling, and distributing the company’s products. Scott is a(n) manager.
a. marketing
b. operations
c. human resources
d. administrative
e. financial
80. Managers charged with managing the organization‘s formal human resources program are managers.
a. human resources
b. general
c. administrative
d. operations
e. financial
81. Managers who must be familiar with the Equal Employment Opportunity Commission regulations are
managers.
a. financial
b. operations
c. marketing
d. administrative
e. human resources
82. Shane does not specialize in a particular function; instead, he provides overall guidance and leadership for the
company. Shane is an administrative or manager.
a. marketing
b. first-line
c. general
d. operations
e. human resources