Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
If you were designing a reward program for your employees, what assumptions could you make?
1)
A)
That preferences for rewards can be categorized by demographic information
B)
That what I (as a manager) value, my employees will value as well
C)
That a cafeteria–style incentive program would probably be successful
D)
That all employees in similar positions value similar rewards
2)
Your boss remarks, “The key to an effective motivational program is that it must increase both job
satisfaction and work productivity.” How should you respond?
2)
A)
“Yes, I agree.”
B)
“No, the program should only focus on productivity. We do not want to encourage an
indulging management style.”
C)
“Yes, but the program should only focus on satisfaction. We do not want to encourage an
imposing management style.”
D)
“Yes, but another important variable is interpersonal relationships.”
3)
After interviewing a candidate for a job, the interviewing manager decides that he likes the
candidate. He finds his personality exceptional. When the manager refers to the candidate’s
personality, to what is he referring?
3)
A)
Motivation
B)
Training
C)
Aptitude
D)
Commitment
E)
Desire
4)
What is an overall conclusion related to motivation?
4)
A)
If people do not work hard, it is because that is their nature.
B)
If people do not work hard, it is because they do not believe rewards are related to hard work.
C)
Poor performance is often directly related to an employee’s personality.
D)
Most people find the same things rewarding.
5)
Assume George is a poor performer. You have already provided the necessary resources and
training he needs to do the job, yet his performance continues to decline. What is the next step?
5)
A)
Reassign George to another position.
B)
Redesign the job.
C)
Release GeorgeHow many chances does a person get?
D)
Place George in a place where his performance will not hurt the company.
6)
If you saw your manager retreat to his technical specialty and continually focus on how things
were done in the past, what would this signal?
6)
A)
The manager’s talent has deteriorated.
B)
The manager lacks the necessary resources and support to do his job.
C)
The manager’s ability has deteriorated.
D)
The manager’s desire has deteriorated.
7)
Once a manager has determined that the reason for the poor performance is due to a lack of ability,
in what order should the manager explore options?
7)
A)
(1) Retrain the individual, (2) redesign the job, and (3) determine if the resources are
adequate.
B)
(1) Determine if the resources are adequate, (2) retrain the individual, and (3) redesign the job.
C)
(1) Determine if the resources are adequate, (2) redesign the job, and (3) retrain the individual.
D)
(1) Redesign the job, (2) retrain the individual, and (3) move the individual to another
position.
8)
When an employee does not perform at the level you expect, what steps should you take (in order)
to reshape the behavior?
8)
A)
Reprimand, redirect, reinforce
B)
Redirect, reprimand, reinforce
C)
Ignore, reprimand, redirect
D)
Discipline, redirect, reinforce
9)
Having determined that June’s poor work performance is related to a lack of ability, what is the
first question you should ask?
9)
A)
Why does June have a poor attitude?
B)
Why doesn’t June try harder?
C)
Does June lack commitment?
D)
Does June have the resources to do the job?
10)
Which of the following does not apply to individuals with high institutional power needs?
10)
A)
They are often willing to sacrifice their own self–interests for the good of the organization.
B)
They have a strong sense of justice and equity.
C)
They feel personally responsible for advancing the purposes of the organization.
D)
They seek expert advice and are not defensive when their ideas are criticized.
E)
They enjoy work and accomplishing tasks in a random manner.
11)
You are a sales manager. One of your salespeople is named Reggie. He has 10 years of experience
and appears to be very capable. He rarely calls you, and sales in his district are always good. You
know sales lacks routine and one could say the tasks change from day to day. What type of
management involvement does Reggie need and why?
11)
A)
High involvement, Reggie’s desire for autonomy, his experience, ability, and task mastery are
all high.
B)
Low involvement; Reggie’s desire of autonomy is low.
C)
Low involvement; Reggie’s desire for autonomy, his experience, ability, and task mastery are
all high.
D)
High involvement; the task is definitely not structured.
E)
You can’t tell from the information given.
12)
You paint the eyes on Barbie dolls, a job you have performed for three years. The task is fairly easy
and very structured (only three colors and there is only one place to paint them). What do you need
from management?
12)
A)
Direction and strong involvement, a hands–on approach
B)
Very little advice and instruction
C)
Strong leadership. Managers need to constantly monitor the situation so they will be available
in case something comes up.
13)
The book lays out a step–by–step program for an effective motivational program. If a manager has
a Theory X outlook, would he/she buy into this program?
13)
A)
No
B)
Yes
C)
There is not enough information to make a decision.
14)
You have observed Sally’s performance for a few months. There is no doubt about her effort; it is
evident she tries very hard. However, there doesn’t appear to be any improvement in her
performance since you have been watching. What should you conclude?
14)
A)
This is a commitment issue.
B)
This is a desire issue.
C)
This is an ability issue.
D)
She is a terrible employee and should be let go as soon as possible.
15)
Mary has decided to set the following goal: To do the best she can in her management class this
semester and to keep up with the readings. Mary’s goal satisfies which criteria?
15)
A)
Being specific
B)
Being consistent
C)
Being measurable and behavioral
D)
Being appropriately challenging
16)
When a manager keeps expectations higher than his subordinates’ best performance and
continually informs them that with a little more effort they can do it, what will the subordinates
likely do?
16)
A)
Increase their performance because the subordinates see these higher expectations as a
challenge
B)
Help create a highly motivated staff
C)
Probably burn out because although they try, they never reach the shifting expectations
D)
Compete against other subordinates
17)
When poor performance is due to an employee’s lack of ability, what is the least threatening
option?
17)
A)
Reassign
B)
Release
C)
Refit
D)
Retrain
E)
Resupply
18)
Aptitude is (1) the native skills and abilities a person brings to the job, (2) the physical and mental
capabilities of a person, and (3) the personality characteristics a person has for people–oriented
jobs. Which statements are correct?
18)
A)
All three statements are correct.
B)
Only statements 1 and 2 are correct.
C)
Only statements 1 and 3 are correct.
D)
Only statement 3 is correct.
E)
Only statements 2 and 3 are correct.
19)
Assumptions underlying the elements of an effective motivation program are (1) employees don’t
want to work hard or assume responsibility, (2) establish easy goals first, and (3) make sure the
program discriminates between high performers and low or average performers. Which statements
are correct?
19)
A)
All three statements are correct.
B)
Only statements 1 and 3 are correct.
C)
Only statements 2 and 3 are correct.
D)
Only statement 3 is correct.
E)
Only statements 1 and 2 are correct.
20)
A college professor believes her teachings in her management course influence the lives of her
students. Which core job dimension is demonstrated?
20)
A)
Competition
B)
Skill variety
C)
Feedback
D)
Autonomy
E)
Task significance
21)
You paint the eyes on Barbie dolls. This is all you do. What you do has little impact on other jobs in
your work unit. In this job, what will you likely experience?
21)
A)
A low level of meaningfulness of work and low external motivation
B)
A low level of meaningfulness of work and low internal motivation
C)
A high level of autonomy and high external motivation
D)
A high level of skill variety and low internal motivation
22)
A manager at a local fast–food restaurant decides to motivate all his employees by allowing them
to eat the food free of charge. Will this reward motivate employees?
22)
A)
This should work, because all employees value free food.
B)
This might work for some employees, but it might not work for others.
C)
This will not work. This action satisfies only the employees’ subsistence needs.
D)
This might work as long as the manager is equitable in distributing the food.
23)
What is a management style that offers no direction or priorities for the employees?
23)
A)
Ignoring
B)
Integrating
C)
Imposing
D)
Indulging
24)
All of the following are methods firms are using to establish closer connections between individual
performance and pay except which of the following?
24)
A)
Linking pay increases for all employees to a specified percentage increase in productivity
B)
Pay increases linked to the acquisition of new knowledge, skills, and/or demonstrated
competencies
C)
All methods are used by firms to link pay and performance, except for linking pay increases
to a specified percentage increase in productivity. A percentage increase (or decrease) could
be related to factors outside the employee’s control, such as market conditions, performance
of colleagues or work teams, etc. As such, it would not necessarily be a good indicator of
individual performance.
D)
Compensating managers based on their ability to mentor new group members and resolve
difficult intergroup relationships
E)
Sales commissions that include follow–up customer satisfaction ratings
25)
According to the path–goal theory of leadership, the level of involvement a manager utilizes
should (1) be the same for all employees in the department, (2) be either low or high management
involvement regardless of the circumstances, and (3) not be influenced by subordinates‘
expectations. Which statements are correct?
25)
A)
All the statements are correct.
B)
Statements 2 and 3 are correct.
C)
Statements 1 and 3 are correct.
D)
Statement 1 is correct.
E)
None of the statements is correct.
26)
If you feel that you have an interesting and fulfilling job, you are experiencing what type of
motivation?
26)
A)
Intrinsic motivation
B)
External motivation
C)
Exceptional motivation
D)
Redirected motivation
27)
In equity theory, what is important?
27)
A)
Equality of efforts
B)
Absolute value of rewards
C)
Equality of rewards
D)
Social comparison of rewards and efforts
28)
According to the path–goal theory of leadership, if the task structure is low, what should
management involvement with employees be?
28)
A)
High, because management should always be involved, directing the process. That is what
managers do.
B)
High, because management involvement will be seen as both constructive and satisfying.
C)
Low and therefore more challenging to the employees.
D)
Low, because the task is clearly defined. The employees know their jobs.
29)
What is praise from a boss?
29)
A)
Extrinsic outcome
B)
Internal motivator
C)
Intrinsic outcome
D)
Exceptional motivator
A
B
30)
Morgan has decided to set the following goals: To earn an A in her management course this
semester, to make the dean’s list, and to not only keep up with the readings but to contribute
something to the class discussion each time. What criteria have Morgan’s goals satisfied?
30)
A)
Consistent
B)
Measurable, unambiguous, and behavioral
C)
Appropriately challenging
D)
All the answer choices are correct.
31)
The likelihood a reward will actually reinforce a specific performance–enhancing behavior
depends on the extent to which the reward recipient (1) actually values the specific reward, (2)
believes the reward allocation process was handled fairly, and (3) receives the reward in a timely
manner. Which statements are correct?
31)
A)
All the statements are correct.
B)
Statements 1 and 2 are correct.
C)
Statement 1 is correct.
D)
Statements 2 and 3 are correct.
Explanation:
32)
When transforming acceptable into exceptional behavior, what should a manager do?
32)
A)
Use the reprimand and redirect guidelines
B)
Reward each level of improvement
C)
Reward only when the exceptional behavior has been reached
D)
Reward only when the entire group has reached exceptional behavior
33)
You have recently noticed that your employees seem to be either requesting or demanding favors
from management. More importantly, performance has been flat during that same time.
Potentially, which style of management has been employed?
33)
A)
Imposing
B)
Indulging
C)
Ignoring
D)
Integrating
B
34)
According to the manifest needs model, needs are organized into which hierarchy?
34)
A)
Power, success, and wealth
B)
Achievement, affiliation, and belonging
C)
Achievement, affiliation, and power
D)
Affiliation, acceptance, and success
C
B
35)
What guideline should a firm follow to attain the greatest motivational impact from a new awards
program?
35)
A)
Use awards infrequently
B)
Give the awards privately
C)
Make sure the award is meaningful to the families of employees
D)
Only acknowledge current recipients
36)
Gambling uses which form of the reward reinforcement schedule?
36)
A)
Partial reinforcement
B)
Equity
C)
Continuous reinforcement
D)
Fairness
37)
Assume Carrie is a poor performer. You have already provided the necessary resources, redesigned
her job, and provided her with training, yet her performance is lacking. What is the next step?
37)
A)
Place Carrie in a position where her performance will not hurt the company.
B)
Release Carrie.
C)
Refit Carrie’s job.
D)
Reassign Carrie to another position.
38)
What is a possible response of a manager to behaviors exhibited by employees?
38)
A)
Satisfying
B)
Removing
C)
Pleasing
D)
Ignoring
39)
According to the path–goal theory of leadership, the level of involvement by a manager is
dependent on (1) the subordinate’s desire for autonomy, (2) how structured the task is, and (3) how
much help is already available from the organization. Which statements are correct?
39)
A)
All three statements are correct.
B)
Only statement 2 is correct.
C)
Only statements 1 and 2 are correct.
D)
Only statements 2 and 3 are correct.
E)
Only statements 1 and 3 are correct.
40)
An effective goal program has goals that are specific, consistent, and appropriately challenging.
What is missing?
40)
A)
Motivation
B)
Fairness
C)
Feedback
D)
Autonomy
41)
A manager who encourages initiative by reminding employees that their failure means
organizational failure should do something different. What should he do?
41)
A)
Present facts about organizational needs
B)
React to employees on an emotional basis
C)
Redo their plans for them
D)
Imply his joint stake in the work failure
E)
Demand a change or improvement in a firm tone of voice
D
C